Home care agency · Chislehurst
Melburay Ltd
Illustrative photo, not of Melburay Ltd- Address
- Unit 2.5, Donna Alexandra Mews, Royal Parade, Chislehurst, BR7 6NR
- Run by
- Melburay Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2020 (6 years)
- Registered manager
- Melinda Awdzo Henry
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 12195270)
- Last CQC check
- 14 Apr 2022
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Bromley: Home care in Bromley (87) · Best rated home care agencies in Bromley · Dementia care at home in Bromley · Elderly care at home in Bromley · Physical disability care at home in Bromley · Live-in care in Bromley
Open CQC's full report · CQC location ID 1-8788300774
The service in brief
Melburay Ltd in Chislehurst is registered with the Care Quality Commission as a home care agency that also provides supported living. The service is registered to support adults of all ages and children and lists dementia, physical disabilities and learning disabilities among its specialisms.
CQC rated it Good overall (April 2022). Responsive was rated Requires improvement. It is one of 87 CQC-registered home care agencies that are based in the borough of Bromley; 50 of those are rated Good or Outstanding.
What the ratings tell you
For Melburay Ltd, Responsive is rated below Good; 4 other areas are Good.
Across Bromley, 5 of 56 rated agencies are Requires improvement for Responsive (9%).
If you are considering it, read the Responsive section of the report first and ask what has changed since the inspection.
History with CQC
CQC registration dates from April 2020, so the service has been operating for around 6 years under its current registration.
There is a single overall rating on record, Good (April 2022).
4 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Yourlife (Chislehurst), under 0.5 miles away.
7 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Chislehurst ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.
Who it can help
Registration details from CQC.
Budgeting for this agency
We estimate visits from Melburay Ltd at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
If savings are under the upper limit (£23,250 in England), Bromley Council may pay part of the cost after a free care needs assessment.
Inspection findings in brief
- Not all people understood how to make a complaint.
- The provider had not produced information for or about people in accessible formats.
- Risks to people's health and wellbeing were identified and effective measures put in place to mitigate these.
- Staff had a good understanding of safeguarding and whistleblowing procedures and knew how to report any concerns they had with people's safety.
Inspected 11 March 2022; report published 14 April 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Ownership and company checks
Melburay Ltd is run by Melburay Ltd (company 12195270), incorporated in 2019.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
How CQC rated each area
- Safe50 of 57 in Bromley
- Effective52 of 56 in Bromley
- Caring52 of 56 in Bromley
- Responsive5 of 56 in Bromley
- Well-led45 of 57 in Bromley
Source: CQC, published 14 April 2022. Under each rating: how many agencies in Bromley share it.
Rating history
- Apr 2022
- Today Rating 4 years old
The location's rating record from CQC, from first to latest.
CQC reports
- CQC inspection report 14 April 2022
Where it is
- Ward
- Chislehurst
- Council
- London Borough of Bromley · paying for care
- Parliamentary constituency
- Eltham and Chislehurst
- NHS integrated care board
- NHS South East London Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in BR7 (5)
Open the full map · Route planner · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Bromley, 88% of the 57 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (April 2022) is more recent than 49% of agency ratings in Bromley.
- Registered with CQC in 2020: it has been registered longer than 51% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Bromley lists 6.
- Areas CQC rated below Good: Responsive (9% of home care agencies in Bromley are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Bromley (Oct 2026).
Other agencies close by
Guides for families
Similar home care agencies near Bromley, rated recently
- Home Instead - Bromley, Chislehurst & OrpingtonOct 2026 · 2.4 miles
- SEL Mind – Bromley MindCareOct 2025 · 2.6 miles
- Always Caring Bromley LimitedJun 2026 · 0.9 miles
Melburay Ltd questions answered
- Is Melburay Ltd a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-8788300774 and was rated Good overall in April 2022.
- How recent is Melburay Ltd's CQC rating?
- CQC published the current rating on 14 April 2022, 4 years ago. Older ratings are common, so ask about changes since.
- How did Melburay Ltd score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- Is Melburay Ltd registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Where is Melburay Ltd?
- Unit 2.5, Donna Alexandra Mews, Royal Parade, Chislehurst, BR7 6NR is the agency's office; check it serves your postcode.
- What type of care does Melburay Ltd provide?
- Registration for Melburay Ltd covers: homecare agencies, supported living. Check which of these it offers today.
- How much does care from Melburay Ltd cost?
- Melburay Ltd has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
Compare other agencies nearby
In Bromley
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.