Home care agency · Thornton Heath
Mercury Care Services Ltd
Illustrative photo, not of Mercury Care Services Ltd- Address
- 781-781a, London Road, Thornton Heath, CR7 6AW
- Run by
- Mercury Care Services Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2015 (11 years)
- Registered manager
- Anne Effiong Ewa
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08060409)
- Last CQC check
- 20 Mar 2026
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Croydon: Home care in Croydon (155) · Best rated home care agencies in Croydon · Dementia care at home in Croydon · Elderly care at home in Croydon · Physical disability care at home in Croydon · Live-in care in Croydon
Full report at cqc.org.uk · CQC location ID 1-2034829862
An overview of Mercury Care Services Ltd
Mercury Care Services Ltd in Thornton Heath is registered with the Care Quality Commission as a home care agency, run by Mercury Care Services Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (March 2026). It is one of 155 CQC-registered home care agencies that are based in the borough of Croydon; 83 of those are rated Good or Outstanding.
Needs it is registered to meet
As listed with the regulator.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Mercury Care Services Ltd scores 71%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information2 · Some shortfalls
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 15 January 2026, published 20 March 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Apr 2017
- Jan 2018
- Jul 2018
- Jul 2019
- Mar 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
Inspection reports to read
- CQC inspection report 26 July 2019
- CQC inspection report 10 July 2018
- CQC inspection report 16 January 2018
- CQC inspection report 11 April 2017
The neighbourhood
- Ward
- West Thornton
- Council
- London Borough of Croydon · paying for care
- Parliamentary constituency
- Croydon West
- Integrated care board
- NHS South West London Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in CR7 (13)
View on OpenStreetMap · Route planner · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Ratings for safety, care and leadership
- Safe69% score83 of 100 in Croydon
- Effective71% score90 of 100 in Croydon
- Caring75% score96 of 100 in Croydon
- Responsive71% score89 of 100 in Croydon
- Well-led71% score77 of 100 in Croydon
Source: CQC, published 20 March 2026. Under each rating: how many agencies in Croydon share it.
The company behind Mercury Care Services Ltd
Mercury Care Services Ltd is run by Mercury Care Services Limited (company 08060409), incorporated in 2012, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and other social work without accommodation.
Mercury Care Services Limited runs 3 CQC-registered services across 3 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Team A5 Head Office, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
Its rating is more recent than any of the 17 nearest rated agencies.
It sits in West Thornton ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Budgeting for this agency
We estimate visits from Mercury Care Services Ltd at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
With savings below £23,250, Croydon Council may contribute once it has carried out a free needs assessment.
From the latest CQC inspection
- People received safe and effective care and support, were protected from abuse and felt safe with staff.
- They were protected from the risk of infection and received their medicines as prescribed.
- The provider involved people and their relatives in the planning and delivery of their care and people were supported to be as independent as possible.
- People’s care and support were planned and delivered with them, including what was important and mattered to them.
Inspected 8 July 2019; report published 26 July 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
History with CQC
Registered in August 2015, it has 11 years on the CQC register.
CQC has published 5 overall ratings for it (2017–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
Reports on record: 4, with the most recent dated 26 July 2019.
The ratings in context
All five areas CQC looks at are rated Good for Mercury Care Services Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 76 of the 99 other agencies in Croydon that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 71% overall.
Family reviews
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Mercury Care Services Ltd in local context
- Rated Good. Across Croydon, 84% of the 99 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (March 2026) is more recent than 93% of agency ratings in Croydon.
- Registered with CQC in 2015: it has been registered longer than 85% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Croydon lists 6.
Benchmarked against all CQC-registered home care agencies in Croydon (Oct 2026).
Closest alternatives
Guides for families
Newer ratings near Croydon
- Lifeways Community Care (South London)Sep 2026 · under 0.5 miles
- Golden World Care ServiceDec 2024 · under 0.5 miles
- Treasuring CareSep 2026 · under 0.5 miles
Questions about Mercury Care Services Ltd
- How did Mercury Care Services Ltd score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Mercury Care Services Ltd cost?
- Mercury Care Services Ltd's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Who runs Mercury Care Services Ltd?
- On CQC's register the provider is Mercury Care Services Limited.
- What services is Mercury Care Services Ltd registered for?
- Mercury Care Services Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
- When was Mercury Care Services Ltd last inspected?
- CQC published the current rating on 20 March 2026. Older ratings are common, so ask about changes since.
- Does Mercury Care Services Ltd support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Mercury Care Services Ltd a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-2034829862 and was rated Good overall in March 2026.
- Where is Mercury Care Services Ltd based?
- The agency works from 781-781a, London Road, Thornton Heath, CR7 6AW; ask which postcodes its carers cover.
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In Croydon
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.