Home care agency · Thornton Heath

Care Organiser

Rated Requires improvement by CQC Rating published 9 June 2023 Rating 3 years old
An older couple playing a stacking game at a table Illustrative photo, not of Care Organiser
Address
1070-1072 London Road, Thornton Heath, CR7 7ND
Run by
Care Expertise Group Limited (6 services)
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
August 2016 (10 years)
Registered manager
Gabrielle Moylin Awong
Company check
Active, trading since 2007 (19 years), accounts up to date (Companies House 06254257)
Last CQC check
9 Jun 2023
Typical fees Estimated
£34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Registered activities: Personal care

More in Streatham: Home care in Streatham (51) · Best rated home care agencies in Streatham · Dementia care at home in Streatham · Elderly care at home in Streatham · Physical disability care at home in Streatham · Live-in care in Streatham

See this service on the CQC website · CQC location ID 1-2841172892

About this agency

Care Organiser is a CQC-registered home care agency that also provides supported living in Thornton Heath, run by Care Expertise Group Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and drug or alcohol problems.

At its most recent rating, CQC judged it Requires improvement overall (June 2023). Well-led was rated Requires improvement. It is one of 51 CQC-registered home care agencies that have an office within 2 miles of Streatham; 34 of those are rated Good or Outstanding.

Key points from CQC's visit

  • Right Care: Care is person-centred and promotes people's dignity, privacy and human rights People received the right support in relation to risks, such as those relating to a learning disability, although risks relating to evacuating individuals at night had not always been recorded.
  • The provider checked staff were suitable to work with people through recruitment checks although checks of gaps in employment histories could be improved.
  • Staff received training in infection control practices, including the safe use of personal protective equipment (PPE).
  • People received the right support in relation to their medicines and the provider had oversight of this through electronic systems and audits.

Inspected 18 April 2023; report published 9 June 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.

The company behind Care Organiser

Care Organiser is run by Care Expertise Group Limited (company 06254257), incorporated in 2007, 9 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Care Expertise Group Limited runs 6 CQC-registered services across 3 council areas; 4 of the 6 with a rating are Good or Outstanding (67%), against 84% for the same mix of services across England.

4 of its services are in Croydon.

Safe, effective, caring, responsive, well-led

  • SafeGood83 of 100 in Croydon
  • EffectiveGood90 of 100 in Croydon
  • CaringGood96 of 100 in Croydon
  • ResponsiveGood89 of 100 in Croydon
  • Well-ledRequires improvement20 of 100 in Croydon

Source: CQC, published 9 June 2023. Under each rating: how many agencies in Croydon share it.

How its rating has changed

  1. Feb 2018 Good
  2. Apr 2021 Requires improvement
  3. Feb 2022 Requires improvement
  4. Jun 2023 Requires improvement
  5. Today Rating 3 years old

The location's rating record from CQC, from first to latest.

CQC documents

The neighbourhood

Ward
Bensham Manor
Parliamentary constituency
Croydon West
NHS planning area
NHS South West London Integrated Care Board
Setting
Urban; nearer to a major town or city
Neighbourhood deprivation
Among the 50% most deprived areas in England
Postcode district
Home care in CR7 (13)

See the wider area · Route planner · © OpenStreetMap contributors

Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.

History with CQC

Registered in August 2016, it has 10 years on the CQC register.

CQC has published 4 overall ratings for it (2018–2023), starting at Good and falling to Requires improvement.

It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.

CQC lists 4 reports for this location, the latest dated 9 June 2023.

Budgeting for this agency

We estimate visits from Care Organiser at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.

For live-in care, expect around £1,620–£1,980 a week in this region.

If savings are under the upper limit (£23,250 in England), Croydon Council may pay part of the cost after a free care needs assessment.

Who it can help

From the CQC register; ask how each need is met in practice.

How it fits locally

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Mercury Care Services Ltd, under 0.5 miles away.

6 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Bensham Manor ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.

The ratings in context

Area by area, Well-led is rated below Good; 4 other areas are Good.

Across Croydon, 20 of 100 rated agencies are Requires improvement for Well-led (20%).

If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.

Family reviews

No family has reviewed Care Organiser on The Care Panel so far.

Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.

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Care Organiser in local context

  • Rated Requires improvement. Across Croydon, 84% of the 99 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (June 2023) is more recent than 70% of agency ratings in Croydon.
  • Registered with CQC in 2016: it has been registered longer than 79% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Croydon lists 6.
  • Areas CQC rated below Good: Well-led (20% of home care agencies in Croydon are also rated below Good here). Ask the provider what has changed since.

Comparison set: every registered home care agency in Croydon, CQC data for Oct 2026.

Nearest home care agencies

Guides for families

Streatham: home care agencies inspected recently

Care Organiser questions answered

What are Care Organiser's fees?
Care Organiser's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). A written quote should spell out weekend, bank holiday and short-notice rates.
How is Care Organiser rated for safety and leadership?
CQC rates five key questions. For Care Organiser: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
What kind of care can Care Organiser offer?
Care Organiser is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
Who is the registered provider for Care Organiser?
CQC lists Care Expertise Group Limited as the provider responsible for Care Organiser.
Is Care Organiser registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
When did CQC last rate Care Organiser?
9 June 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
What is Care Organiser's address?
The agency's base is 1070-1072 London Road, Thornton Heath, CR7 7ND. Confirm that its carers travel to your area.
Is Care Organiser registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-2841172892 and was rated Requires improvement overall in June 2023.

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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.

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