Home care agency · Cradley Heath
Monarch Home Care Services
Illustrative photo, not of Monarch Home Care Services- Address
- Regis House, 223 Halesowen Road, Cradley Heath, B64 6JE
- Run by
- Monarch Care Services UK Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2015 (10 years)
- Registered manager
- Tracey Ann Partridge
- Company check
- Active, trading since 2011 (14 years), accounts up to date (Companies House 07870908)
- Last CQC check
- 11 Jun 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Halesowen: Home care in Halesowen (162) · Best rated home care agencies in Halesowen · Dementia care at home in Halesowen · Elderly care at home in Halesowen · Learning disability care at home in Halesowen · Live-in care in Halesowen
Open CQC's full report · CQC location ID 1-2306622038
Monarch Home Care Services at a glance
Registered with CQC as a home care agency that also provides supported living, Monarch Home Care Services is based in Cradley Heath, run by Monarch Care Services UK Ltd. It supports adults of all ages, with registered specialisms in dementia, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (June 2025). It is one of 162 CQC-registered home care agencies that have an office within 7 miles of Halesowen; 68 of those are rated Good or Outstanding.
Each area CQC checks
- Safe75% score40 of 57 in Sandwell
- Effective75% score44 of 57 in Sandwell
- Caring75% score49 of 57 in Sandwell
- Responsive75% score45 of 57 in Sandwell
- Well-led75% score28 of 57 in Sandwell
Ratings from CQC's most recent report, published 11 June 2025. Under each rating: how many agencies in Sandwell share it.
Ownership and company checks
Monarch Home Care Services is run by Monarch Care Services Uk Ltd (company 07870908), incorporated in 2011, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Monarch Home Care Services over the years
Monarch Home Care Services has been registered with CQC since November 2015, about 10 years.
CQC has published 6 overall ratings for it (2016–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
5 reports have been published for this location, most recently on 10 August 2021.
Inspection findings in brief
- This assessment was completed to identify if the required improvements had been made following a previous inspection.
- People received safe care that was based on their individual needs.
- People and those important to them were involved with this process.
- People and their relatives were happy with all aspects of their care.
Inspected 7 July 2021; report published 10 August 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Specialisms
Specialisms as registered with CQC.
Detailed scores
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Monarch Home Care Services scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 10 March 2025, published 11 June 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Earlier inspections
- Oct 2016
- Feb 2017
- Feb 2018
- Mar 2019
- Aug 2021
- Jun 2025
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 10 August 2021
- CQC inspection report 16 March 2019
- CQC inspection report 9 February 2018
- CQC inspection report 4 February 2017
- CQC inspection report 14 October 2016
Area and map
- Ward
- Cradley Heath & Old Hill
- Parliamentary constituency
- Halesowen
- NHS area (integrated care board)
- NHS Black Country Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
Bigger map · Route planner · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Around Cradley Heath
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Care Wish Ltd, under 0.5 miles away.
1 of the 13 nearest rated agencies has a more recent rating than this one.
It sits in Cradley Heath & Old Hill ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
Likely fees
We estimate visits from Monarch Home Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Sandwell Council after a needs and financial assessment.
What the ratings tell you
All five areas CQC looks at are rated Good for Monarch Home Care Services: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 27 of the 56 other agencies in Sandwell that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Monarch Home Care Services compares
- Rated Good. Across Sandwell, 75% of the 52 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (June 2025) is more recent than 92% of agency ratings in Sandwell.
- Registered with CQC in 2015: it has been registered longer than 69% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Sandwell lists 6.
Compared with every CQC-registered home care agency in Sandwell. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- How much does home care cost per hour in 2026?
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Jargon buster: care terms in plain English
Newer ratings near Halesowen
- Precious Homes Black Country Community ServicesSep 2025 · 2.9 miles
- Isabella’s Home LtdJun 2026 · 3.8 miles
- Helping Hands StourbridgeAug 2026 · 3.8 miles
What families ask about Monarch Home Care Services
- What is Monarch Home Care Services's address?
- Regis House, 223 Halesowen Road, Cradley Heath, B64 6JE is the agency's office; check it serves your postcode.
- Is Monarch Home Care Services regulated by the Care Quality Commission?
- Yes. Monarch Home Care Services is registered with the Care Quality Commission as a home care agency (location ID 1-2306622038) and was rated Good overall in June 2025.
- Is Monarch Home Care Services registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Monarch Home Care Services?
- Its current CQC rating dates from 11 June 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What kind of care can Monarch Home Care Services offer?
- Monarch Home Care Services is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- Who runs Monarch Home Care Services?
- Monarch Care Services UK Ltd is the registered provider for Monarch Home Care Services.
- What are Monarch Home Care Services's fees?
- Monarch Home Care Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How did Monarch Home Care Services score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
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In Sandwell
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.