Home care agency · Norwich
Nouveau Care
Illustrative photo, not of Nouveau Care- Address
- St Barnabas Church Compton Room Derby Street, Norwich, NR2 4PU
- Run by
- Nouveau Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2016 (10 years)
- Registered manager
- Nasnine Abdul Carimo Mussa Ragu
- Company check
- Active, trading since 2015 (11 years), accounts up to date (Companies House 09712651)
- Last CQC check
- 30 Sep 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Norwich: Home care in Norwich (78) · Best rated home care agencies in Norwich · Dementia care at home in Norwich · Elderly care at home in Norwich · Physical disability care at home in Norwich · Live-in care in Norwich
See this service on the CQC website · CQC location ID 1-2446555592
The service in brief
Registered with CQC as a home care agency, Nouveau Care is based in Norwich, run by Nouveau Care Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (September 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 78 CQC-registered home care agencies that have an office within 7 miles of Norwich; 37 of those are rated Good or Outstanding.
Ratings over time
- Dec 2017
- Sep 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 30 September 2023
- CQC inspection report 15 December 2017
Finding it
- Ward
- Mancroft
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Norwich South
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in NR2 (5)
See the wider area · Directions · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
The company behind Nouveau Care
Nouveau Care is run by Nouveau Care Ltd (company 09712651), incorporated in 2015.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Registered specialisms
Taken from its CQC registration.
How long it has been running
Registered in June 2016, it has 10 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2023), starting at Good and falling to Requires improvement.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
CQC lists 2 reports for this location, the latest dated 30 September 2023.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Helping Hands Norwich, under 0.5 miles away.
4 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Mancroft ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
The ratings in context
Area by area, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Norfolk, 28 of 120 rated agencies are Requires improvement for Safe (23%), while 9 of 120 rated agencies are Requires improvement for Effective (8%), while 34 of 120 rated agencies are Requires improvement for Well-led (28%).
The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
What it may cost
We estimate visits from Nouveau Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
If savings are under the upper limit (£23,250 in England), Norfolk Council may pay part of the cost after a free care needs assessment.
CQC ratings, area by area
- Safe28 of 120 in Norfolk
- Effective9 of 120 in Norfolk
- Caring106 of 120 in Norfolk
- Responsive100 of 120 in Norfolk
- Well-led34 of 120 in Norfolk
Ratings from CQC's most recent report, published 30 September 2023. Under each rating: how many agencies in Norfolk share it.
From the latest CQC inspection
- People did not always receive care in line with their expectations as they said calls were not delivered at agreed times and they were not always informed if staff were running late.
- Most people and relatives were happy with the service but said time keeping was an issue with carers coming within a 2-hour window.
- Some people said they had minimal contact with the office and not all remembered receiving a survey or review of their care.
- Care plans and risk assessments were not completed in sufficient detail where a person had additional health needs or risks associated with their care.
Inspected 21 August 2023; report published 30 September 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Family reviews
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Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Nouveau Care compares
- Rated Requires improvement. Across Norfolk, 76% of the 119 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (September 2023) is more recent than 70% of agency ratings in Norfolk.
- Registered with CQC in 2016: it has been registered longer than 70% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Norfolk lists 6.
- Areas CQC rated below Good: Safe (26% of home care agencies in Norfolk are also rated below Good here); Effective (9% of home care agencies in Norfolk are also rated below Good here); Well-led (32% of home care agencies in Norfolk are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Norfolk as at Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Norwich, rated recently
- Mimarcare LtdAug 2026 · under 0.5 miles
- Your Priority Healthcare LimitedMay 2026 · under 0.5 miles
- Leaf Care Services - Norwich West and South NorfolkJan 2025 · 0.5 miles
Questions about Nouveau Care
- Is Nouveau Care rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does Nouveau Care charge?
- Nouveau Care hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Who runs Nouveau Care?
- The registered provider is Nouveau Care Ltd, according to CQC.
- What services is Nouveau Care registered for?
- Registration for Nouveau Care covers: homecare agencies. Check which of these it offers today.
- When did CQC last rate Nouveau Care?
- CQC published the current rating on 30 September 2023, 3 years ago. Older ratings are common, so ask about changes since.
- Does Nouveau Care support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Nouveau Care registered with CQC?
- Yes. Nouveau Care is registered with the Care Quality Commission as a home care agency (location ID 1-2446555592) and was rated Requires improvement overall in September 2023.
- Where is Nouveau Care?
- St Barnabas Church Compton Room Derby Street, Norwich, NR2 4PU is the agency's office; check it serves your postcode.
Home care in nearby towns
In Norfolk
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.