Home care agency · Norwich
Floating Support City
Illustrative photo, not of Floating Support City- Address
- 95 Oak Street, Norwich, NR3 3BP
- Run by
- Independence Matters C.I.C. (11 services)
- Type of provider
- Independent
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2014 (12 years)
- Registered manager
- Jane Abel
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08530621)
- Last CQC check
- 12 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Norwich: Home care in Norwich (78) · Best rated home care agencies in Norwich · Dementia care at home in Norwich · Elderly care at home in Norwich · Physical disability care at home in Norwich · Live-in care in Norwich
Read the full CQC inspection report · CQC location ID 1-1207619156
An overview of Floating Support City
Registered with CQC as a home care agency, Floating Support City is based in Norwich, run by Independence Matters C.I.C.. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (December 2019). Responsive was rated Requires improvement. It is one of 78 CQC-registered home care agencies that have an office within 7 miles of Norwich; 37 of those are rated Good or Outstanding.
Who it can help
As listed with the regulator.
How CQC rated each area
- Safe86 of 120 in Norfolk
- Effective106 of 120 in Norfolk
- Caring106 of 120 in Norfolk
- Responsive10 of 120 in Norfolk
- Well-led74 of 120 in Norfolk
Source: CQC, published 12 December 2019. Under each rating: how many agencies in Norfolk share it.
How its rating has changed
- Jan 2017
- Dec 2019
- Today Rating 6 years old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 12 December 2019
- CQC inspection report 12 January 2017
Map and area details
- Ward
- Mancroft
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Norwich South
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in NR3 (19)
View on OpenStreetMap · Get directions · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Strengths and weak spots in the ratings
Looking at the five areas: Responsive is rated below Good; 4 other areas are Good.
Across Norfolk, 10 of 120 rated agencies are Requires improvement for Responsive (8%).
If you are considering it, read the Responsive section of the report first and ask what has changed since the inspection.
Floating Support City over the years
Registered in January 2014, it has 12 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
It has gone 6 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
The CQC website holds 2 reports for it, the latest from 12 December 2019.
Likely fees
We estimate visits from Floating Support City at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Norfolk Council may pay part of the cost after a free care needs assessment.
Key points from CQC's visit
- People were protected from abuse, neglect and discrimination.
- Staff ensured people's safety and acted when necessary to prevent any harm.
- We found care plans and risks assessments were mostly thorough.
- People received their medicines according to prescriber's instructions.
Inspected 4 October 2019; report published 12 December 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Around Norwich
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Nouveau Care, under 0.5 miles away.
11 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Mancroft ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Who runs it
Floating Support City is run by Independence Matters C.i.c. (company 08530621), incorporated in 2013.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, residential care for older and disabled people, social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
Independence Matters C.I.C. runs 11 CQC-registered services across 2 council areas; 8 of the 11 with a rating are Good or Outstanding (73%), against 87% for the same mix of services across England.
10 of its services are in Norfolk.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How Floating Support City compares
- Rated Good. Across Norfolk, 76% of the 119 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (December 2019) is more recent than 31% of agency ratings in Norfolk.
- Registered with CQC in 2014: it has been registered longer than 82% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Norfolk lists 6.
- Areas CQC rated below Good: Responsive (8% of home care agencies in Norfolk are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Norfolk (Oct 2026).
Nearby options
Guides for families
- Retirement homes, sheltered housing, extra care or a care home: which is right?
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- How much does home care cost per hour in 2026?
- Care glossary: the terms explained
Other home care agencies near Norwich with recent ratings
- Mimarcare LtdAug 2026 · under 0.5 miles
- Your Priority Healthcare LimitedMay 2026 · under 0.5 miles
- Leaf Care Services - Norwich West and South NorfolkJan 2025 · 0.5 miles
What families ask about Floating Support City
- What are Floating Support City's fees?
- No fee list from Floating Support City has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How is Floating Support City rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Floating Support City offer?
- Registration for Floating Support City covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Floating Support City?
- On CQC's register the provider is Independence Matters C.I.C..
- Can Floating Support City care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When did CQC last rate Floating Support City?
- The rating now shown was published on 12 December 2019, 6 years ago. Ask what has changed since then, for example in management or staffing.
- Where is Floating Support City?
- Its office is at 95 Oak Street, Norwich, NR3 3BP. Carers travel to people's homes, so check it covers your street.
- Is Floating Support City a registered provider?
- It is. The CQC register records Floating Support City as a home care agency, location ID 1-1207619156 and was rated Good overall in December 2019.
More home care agencies nearby
In Norfolk
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.