Home care agency · Reading
People Matter Support Services
Illustrative photo, not of People Matter Support Services- Address
- Unit 3, 251 A33 Relief Road, Reading, RG2 0RR
- Run by
- People Matter Support Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- June 2022 (4 years)
- Registered manager
- Aminata Hawa Kalokoh
- Company check
- Active, trading since 2009 (16 years), accounts up to date (Companies House 07114557)
- Last CQC check
- 7 Jul 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Reading: Home care in Reading (130) · Best rated home care agencies in Reading · Elderly care at home in Reading · Physical disability care at home in Reading · Learning disability care at home in Reading · Live-in care in Reading
Open CQC's full report · CQC location ID 1-13400722952
About this agency
People Matter Support Services is a CQC-registered home care agency that also provides supported living in Reading, run by People Matter Support Services Limited. Its CQC registration covers adults of all ages and children, including people living with physical disabilities and learning disabilities.
At its most recent rating, CQC judged it Good overall (July 2023). Well-led was rated Requires improvement. It is one of 130 CQC-registered home care agencies that have an office within 7 miles of Reading; 68 of those are rated Good or Outstanding.
Ownership and company checks
People Matter Support Services is run by People Matter Support Services Limited (company 07114557), incorporated in 2009, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
The inspection, summarised
- Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Care plans contained clear information to staff on how to best support the person in order to meet their needs.
- Staff had received safeguarding training on an annual basis in order to ensure their knowledge of their responsibilities was up to date to keep people safe.
- All staff had received appropriate training in relation to medicine management and this was assessed regularly by the registered manager.
Inspected 2 June 2023; report published 7 July 2023; supporting 25 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who it can help
From the CQC register; ask how each need is met in practice.
Ratings for safety, care and leadership
- Safe26 of 35 in Reading
- Effective27 of 35 in Reading
- Caring32 of 35 in Reading
- Responsive25 of 35 in Reading
- Well-led10 of 35 in Reading
From CQC's latest report, published 7 July 2023. Under each rating: how many agencies in Reading share it.
What the ratings tell you
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Reading, 10 of 35 rated agencies are Requires improvement for Well-led (29%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Ratings over time
- Jun 2020
- Jul 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 7 July 2023
Map and area details
- Ward
- Coley
- Council
- Reading Borough Council · paying for care
- Parliamentary constituency
- Reading Central
- Integrated care board
- NHS Thames Valley Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in RG2 (16)
See the wider area · Directions · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
How long it has been running
People Matter Support Services has been registered with CQC since June 2022, about 4 years.
CQC has published 2 overall ratings for it (2020–2023), starting at Good and staying Good every time.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
What it may cost
We estimate visits from People Matter Support Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Reading Council may contribute once it has carried out a free needs assessment.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Top Class Quality Services Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
4 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Coley ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Thames Valley ICB.
Family reviews
There are no reviews of People Matter Support Services yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
People Matter Support Services in local context
- Rated Good. Across Reading, 75% of the 32 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2023) is more recent than 69% of agency ratings in Reading.
- Registered with CQC in 2022: it has been registered longer than 38% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Reading lists 5.
- Areas CQC rated below Good: Well-led (31% of home care agencies in Reading are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Reading (Oct 2026).
Nearby options
Guides for families
Other home care agencies near Reading with recent ratings
- Libertatem Healthcare Group Ltd Head OfficeAug 2025 · 6.5 miles
- Happy at Home Community Care Services Ltd.Jan 2025 · 0.7 miles
- Pembroke Care (Reading) Domiciliary ServicesAug 2026 · 1.1 miles
Quick answers about People Matter Support Services
- How did People Matter Support Services score on each CQC key question?
- CQC rates five key questions. For People Matter Support Services: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
- How much does care from People Matter Support Services cost?
- People Matter Support Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs People Matter Support Services?
- The registered provider is People Matter Support Services Limited, according to CQC.
- What kind of care can People Matter Support Services offer?
- CQC lists People Matter Support Services under: homecare agencies, supported living. Check which of these it is actively providing now.
- How recent is People Matter Support Services's CQC rating?
- Its current CQC rating dates from 7 July 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is People Matter Support Services registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- Is People Matter Support Services a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-13400722952 and was rated Good overall in July 2023.
- What is People Matter Support Services's address?
- The agency's base is Unit 3, 251 A33 Relief Road, Reading, RG2 0RR. Confirm that its carers travel to your area.
Agencies in neighbouring towns
In Reading
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.