Home care agency · Maidstone
Phoenix Support Ltd
Illustrative photo, not of Phoenix Support Ltd- Address
- 17 Hart Street, Maidstone, ME16 8RA
- Run by
- Phoenix Support Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2016 (10 years)
- Registered manager
- Samantha Jane Read
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08042784)
- Last CQC check
- 14 Jul 2017
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Maidstone: Home care in Maidstone (88) · Best rated home care agencies in Maidstone · Dementia care at home in Maidstone · Elderly care at home in Maidstone · Physical disability care at home in Maidstone · Live-in care in Maidstone
Open CQC's full report · CQC location ID 1-2684613958
About this agency
Phoenix Support Ltd in Maidstone is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (July 2017). It is one of 88 CQC-registered home care agencies that have an office within 7 miles of Maidstone; 34 of those are rated Good or Outstanding.
How long it has been running
CQC registration dates from June 2016, so the service has been operating for around 10 years under its current registration.
So far CQC has published one overall rating: Good, in July 2017.
At 9 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
What inspectors found
- The provider was given two working days' notice because the location provides a domiciliary care service and we needed to be sure that someone would be available at the locations office to see us.
- Phoenix Support Ltd is registered as a community based domiciliary care agency (DCA) which delivers personal care to people living in their own homes.
- This was the provider's first comprehensive ratings inspection, following a change of address.
- The domiciliary care agency is run from an office in Maidstone town centre.
Inspected 8 June 2017; report published 14 July 2017. Taken from CQC's own findings (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
Phoenix Support Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 159 of the 225 other agencies in Kent that CQC has rated.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Age UK Maidstone, under 0.5 miles away.
Every one of the 13 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Fant & Oakwood ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
How CQC rated each area
- Safe178 of 226 in Kent
- Effective194 of 226 in Kent
- Caring203 of 226 in Kent
- Responsive198 of 225 in Kent
- Well-led160 of 226 in Kent
CQC key question ratings, published 14 July 2017. Under each rating: how many agencies in Kent share it.
What it may cost
We estimate visits from Phoenix Support Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Kent Council may pay part of the cost after a free care needs assessment.
Who runs it
Phoenix Support Ltd is run by Phoenix Support Ltd (company 08042784), incorporated in 2012, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Earlier inspections
- Jul 2017
- Today Rating 9 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 14 July 2017
Where it is
- Ward
- Fant & Oakwood
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Maidstone and Malling
- Integrated care board
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
Bigger map · Route planner · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who it can help
Taken from its CQC registration.
Family reviews
Nobody has reviewed Phoenix Support Ltd here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Phoenix Support Ltd against its area
- Rated Good. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (July 2017) is more recent than 0% of agency ratings in Kent.
- Registered with CQC in 2016: it has been registered longer than 76% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Kent lists 6.
Comparison set: every registered home care agency in Kent, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Maidstone with recent ratings
- Open Doors Healthcare Services LtdNov 2025 · under 0.5 miles
- Intrinsic CareJul 2025 · 5.4 miles
- Galilee CareMar 2026 · 6.8 miles
Phoenix Support Ltd: common questions
- What is Phoenix Support Ltd's address?
- Its office is at 17 Hart Street, Maidstone, ME16 8RA. Carers travel to people's homes, so check it covers your street.
- How much does Phoenix Support Ltd charge?
- Phoenix Support Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Phoenix Support Ltd provide?
- Its CQC registration covers homecare agencies. Ask Phoenix Support Ltd how it would adapt if needs increase.
- When was Phoenix Support Ltd last inspected?
- CQC published the current rating on 14 July 2017, 9 years ago. Older ratings are common, so ask about changes since.
- Is Phoenix Support Ltd a registered provider?
- Phoenix Support Ltd is on the CQC register as a home care agency (ID 1-2684613958) and was rated Good overall in July 2017.
- Can Phoenix Support Ltd care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Phoenix Support Ltd rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
Compare other agencies nearby
In Kent
Show families your CQC rating on your own site
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.