Home care agency · Poole
Poole Home Care Limited
Illustrative photo, not of Poole Home Care Limited- Address
- 3 Elizabeth House, 40 Lagland Street, Poole, BH15 1QG
- Run by
- Poole Home Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2018 (7 years)
- Registered manager
- Samuel Dereck James Sanders
- Company check
- Active, trading since 2017 (8 years), accounts up to date (Companies House 11100568)
- Last CQC check
- 21 Sep 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Poole: Home care in Poole (132) · Best rated home care agencies in Poole · Dementia care at home in Poole · Elderly care at home in Poole · Physical disability care at home in Poole · Live-in care in Poole
CQC page for this service · CQC location ID 1-5654128057
An overview of Poole Home Care Limited
Poole Home Care Limited is a CQC-registered home care agency in Poole. Its CQC registration covers older people, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2026). It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Poole; 95 of those are rated Good or Outstanding.
Reading Poole Home Care Limited's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 86 of the 91 other agencies in Bournemouth, Christchurch and Poole that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Ratings for safety, care and leadership
- Safe75% score90 of 92 in Bournemouth, Christchurch and Poole
- Effective75% score88 of 92 in Bournemouth, Christchurch and Poole
- Caring75% score83 of 92 in Bournemouth, Christchurch and Poole
- Responsive75% score87 of 92 in Bournemouth, Christchurch and Poole
- Well-led75% score87 of 92 in Bournemouth, Christchurch and Poole
Source: CQC, published 21 September 2026. Under each rating: how many agencies in Bournemouth, Christchurch and Poole share it.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Inspection findings in brief
- The inspection took place between 19 August and 20 August 2026.
- The service was providing care and support to people in their own homes.
- Not everyone who used the service receive a regulated activity.
- People told us they were safe and could rely on the service they received from Poole Home Care.
Inspected 15 November 2019; report published 21 December 2019; supporting 47 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Scores behind the rating
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Poole Home Care Limited scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 18 August 2026, published 21 September 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
How its rating has changed
- Dec 2019
- Sep 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
Reports on the CQC website
- CQC inspection report 21 December 2019
Finding it
- Ward
- Poole Town
- Parliamentary constituency
- Poole
- Integrated care board
- NHS Dorset Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in BH15 (12)
See the wider area · Get directions · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Poole Home Care Limited over the years
CQC registration dates from November 2018, so the service has been operating for around 7 years under its current registration.
CQC has published 2 overall ratings for it (2019–2026), starting at Good and staying Good every time.
Likely fees
We estimate visits from Poole Home Care Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Bournemouth, Christchurch and Poole Council can help with costs for people with savings under £23,250, starting with a free assessment.
The registered provider
Poole Home Care Limited is run by Poole Home Care Limited (company 11100568), incorporated in 2017.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Around Poole
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is FastFallsResponse Ltd, under 0.5 miles away.
2 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Poole Town ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
Family reviews
No family has reviewed Poole Home Care Limited on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Poole Home Care Limited against its area
- Rated Good. Across Bournemouth, Christchurch and Poole, 99% of the 92 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (September 2026) is more recent than 97% of agency ratings in Bournemouth, Christchurch and Poole.
- Registered with CQC in 2018: it has been registered longer than 61% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Bournemouth, Christchurch and Poole lists 6.
Compared with every CQC-registered home care agency in Bournemouth, Christchurch and Poole. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Poole
- Lewis-Manning Hospice CareAug 2026 · 0.8 miles
- Blossom Home Care PooleJul 2026 · under 0.5 miles
- Altogether Care - Care At Home Limited PooleJan 2025 · 0.7 miles
Questions about Poole Home Care Limited
- What are Poole Home Care Limited's fees?
- No fee list from Poole Home Care Limited has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Poole Home Care Limited provide?
- Poole Home Care Limited is registered for homecare agencies. Ask which of these it provides at the moment.
- What is Poole Home Care Limited's address?
- The agency's base is 3 Elizabeth House, 40 Lagland Street, Poole, BH15 1QG. Confirm that its carers travel to your area.
- Can Poole Home Care Limited care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Poole Home Care Limited rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- When did CQC last rate Poole Home Care Limited?
- The latest rating is dated 21 September 2026; ask whether there have been changes since.
- Is Poole Home Care Limited registered with CQC?
- Poole Home Care Limited is on the CQC register as a home care agency (ID 1-5654128057) and was rated Good overall in September 2026.
More home care agencies nearby
In Bournemouth, Christchurch and Poole
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.