Home care agency · Poole
Eleanor Nursing & Social Care Ltd - Poole Office
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Eleanor Nursing & Social Care Ltd - Poole Office- Address
- 22 Parkstone Road, Poole, BH15 2PG
- Run by
- Eleanor Nursing and Social Care Limited (20 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2014 (12 years)
- Part of
- Eleanor Healthcare Group
- Registered manager
- Viktorija Leone
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04393038)
- Last CQC check
- 31 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Poole: Home care in Poole (132) · Best rated home care agencies in Poole · Dementia care at home in Poole · Elderly care at home in Poole · Physical disability care at home in Poole · Live-in care in Poole
Full report at cqc.org.uk · CQC location ID 1-1425811052
About this agency
Registered with CQC as a home care agency, Eleanor Nursing & Social Care Ltd - Poole Office is based in Poole, run by Eleanor Nursing and Social Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (March 2026). It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Poole; 95 of those are rated Good or Outstanding.
Who it can help
Specialisms as registered with CQC.
Detailed scores
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Eleanor Nursing & Social Care Ltd - Poole Office scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 19 February 2026, published 31 March 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Earlier inspections
- Nov 2015
- Oct 2018
- Mar 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest.
Published inspection reports
- CQC inspection report 30 October 2018
- CQC inspection report 5 November 2015
Finding it
- Ward
- Poole Town
- Parliamentary constituency
- Poole
- NHS planning area
- NHS Dorset Integrated Care Board
- Urban or rural
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in BH15 (12)
View on OpenStreetMap · Plan a journey · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
The ratings in context
Eleanor Nursing & Social Care Ltd - Poole Office has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 86 of the 91 other agencies in Bournemouth, Christchurch and Poole that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
The five key questions
- Safe75% score90 of 92 in Bournemouth, Christchurch and Poole
- Effective75% score88 of 92 in Bournemouth, Christchurch and Poole
- Caring75% score83 of 92 in Bournemouth, Christchurch and Poole
- Responsive75% score87 of 92 in Bournemouth, Christchurch and Poole
- Well-led75% score87 of 92 in Bournemouth, Christchurch and Poole
From CQC's latest report, published 31 March 2026. Under each rating: how many agencies in Bournemouth, Christchurch and Poole share it.
Eleanor Nursing & Social Care Ltd - Poole Office over the years
Registered in June 2014, it has 12 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2026), starting at Good and staying Good every time.
2 reports have been published for this location, most recently on 30 October 2018.
Key points from CQC's visit
- The service was providing care and support to people in their own homes.
- This is help with tasks related to personal hygiene and eating.
- Where they do, we also consider any wider social care provided.
- Feedback received throughout the inspection was positive, people were happy with their care.
Inspected 14 September 2018; report published 30 October 2018; supporting 94 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The company behind Eleanor Nursing & Social Care Ltd - Poole Office
Eleanor Nursing & Social Care Ltd - Poole Office is run by Eleanor Nursing And Social Care Limited (company 04393038), incorporated in 2002, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people and other social work without accommodation.
Eleanor Nursing and Social Care Limited runs 20 CQC-registered services across 14 council areas; 13 of the 18 with a rating are Good or Outstanding (72%), against 86% for the same mix of services across England.
2 of its services are in Bournemouth, Christchurch and Poole.
It trades under the Eleanor Healthcare Group brand, which covers 27 services run by 8 registered providers.
Likely fees
We estimate visits from Eleanor Nursing & Social Care Ltd - Poole Office at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
If savings are under the upper limit (£23,250 in England), Bournemouth, Christchurch and Poole Council may pay part of the cost after a free care needs assessment.
Around Poole
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Agincare UK Poole, under 0.5 miles away.
8 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Poole Town ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
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Eleanor Nursing & Social Care Ltd - Poole Office against its area
- Rated Good. Across Bournemouth, Christchurch and Poole, 99% of the 92 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (March 2026) is more recent than 85% of agency ratings in Bournemouth, Christchurch and Poole.
- Registered with CQC in 2014: it has been registered longer than 82% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Bournemouth, Christchurch and Poole lists 6.
Based on the CQC register for Bournemouth, Christchurch and Poole as at Oct 2026.
Also nearby
Guides for families
Poole: home care agencies inspected recently
- Lewis-Manning Hospice CareAug 2026 · 0.8 miles
- Blossom Home Care PooleJul 2026 · under 0.5 miles
- Altogether Care - Care At Home Limited PooleJan 2025 · 0.7 miles
Eleanor Nursing & Social Care Ltd - Poole Office questions answered
- Where is Eleanor Nursing & Social Care Ltd - Poole Office based?
- 22 Parkstone Road, Poole, BH15 2PG. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Eleanor Nursing & Social Care Ltd - Poole Office regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-1425811052 and was rated Good overall in March 2026.
- Can Eleanor Nursing & Social Care Ltd - Poole Office care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How recent is Eleanor Nursing & Social Care Ltd - Poole Office's CQC rating?
- CQC published the current rating on 31 March 2026. Older ratings are common, so ask about changes since.
- What kind of care can Eleanor Nursing & Social Care Ltd - Poole Office offer?
- Eleanor Nursing & Social Care Ltd - Poole Office is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Which provider runs Eleanor Nursing & Social Care Ltd - Poole Office?
- The registered provider is Eleanor Nursing and Social Care Limited, according to CQC.
- How much does Eleanor Nursing & Social Care Ltd - Poole Office charge?
- Eleanor Nursing & Social Care Ltd - Poole Office's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Eleanor Nursing & Social Care Ltd - Poole Office rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.