Home care agency · Preston
Primary Carers 24/7 (HomeCare) Limited
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Primary Carers 24/7 (HomeCare) Limited- Address
- 38 Lodge Street, Preston, PR1 8XE
- Run by
- Primary Carers 24/7 (HomeCare) Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2020 (6 years)
- Registered manager
- Umar Faruk Dawood Kala
- Company check
- Active, trading since 2013 (12 years), accounts up to date (Companies House 08808000)
- Last CQC check
- 30 Jun 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Preston: Home care in Preston (89) · Best rated home care agencies in Preston · Dementia care at home in Preston · Elderly care at home in Preston · Physical disability care at home in Preston · Live-in care in Preston
Open CQC's full report · CQC location ID 1-8373261961
About this agency
Primary Carers 24/7 (HomeCare) Limited is a CQC-registered home care agency in Preston. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (June 2021). It is one of 89 CQC-registered home care agencies that have an office within 7 miles of Preston; 51 of those are rated Good or Outstanding.
History with CQC
Registered in February 2020, it has 6 years on the CQC register.
Its only published overall rating so far is Good, from June 2021.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The five key questions
- Safe194 of 212 in Lancashire
- Effective204 of 212 in Lancashire
- Caring199 of 212 in Lancashire
- Responsive197 of 212 in Lancashire
- Well-led191 of 212 in Lancashire
As rated by CQC, published 30 June 2021. Under each rating: how many agencies in Lancashire share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Citrine Healthcare Limited, under 0.5 miles away.
8 of the 11 nearest rated agencies have a more recent rating than this one.
It sits in City Centre ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Lancashire and South Cumbria ICB.
What the ratings tell you
All five areas CQC looks at are rated Good for Primary Carers 24/7 (HomeCare) Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 190 of the 211 other agencies in Lancashire that CQC has rated.
Budgeting for this agency
We estimate visits from Primary Carers 24/7 (HomeCare) Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Lancashire Council can help with costs for people with savings under £23,250, starting with a free assessment.
The inspection, summarised
- People using Primary Carers 24/7 Limited benefitted from a service that provided safe and person-centred care.
- People and their relatives told us they were happy with the care being provided and valued the staff.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Staff received training to enable them to effectively meet the needs of the people they supported.
Inspected 7 June 2021; report published 30 June 2021. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Earlier inspections
- Jun 2021
- Today Rating 5 years old
The location's rating record from CQC, from first to latest.
Inspection reports to read
- CQC inspection report 30 June 2021
Map and area details
- Ward
- City Centre
- Council
- Lancashire County Council · paying for care
- Parliamentary constituency
- Preston
- Integrated care board
- NHS Lancashire and South Cumbria Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in PR1 (25)
Open the full map · Route planner · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Needs it is registered to meet
Registration details from CQC.
Ownership and company checks
Primary Carers 24/7 (HomeCare) Limited is run by Primary Carers 24/7 (homecare) Limited (company 08808000), incorporated in 2013, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Family reviews
There are no reviews of Primary Carers 24/7 (HomeCare) Limited yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where Primary Carers 24/7 (HomeCare) Limited stands locally
- Rated Good. Across Lancashire, 97% of the 211 rated home care agencies are Good or Outstanding and 10 are Outstanding.
- Its rating (June 2021) is more recent than 47% of agency ratings in Lancashire.
- Registered with CQC in 2020: it has been registered longer than 51% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Lancashire lists 5.
Based on the CQC register for Lancashire as at Oct 2026.
Nearby options
Guides for families
Newer ratings near Preston
- Dalesview Partnership Supported LivingMay 2025 · 5.0 miles
- Lifeline Carers PVT LimitedApr 2026 · under 0.5 miles
- Companion Homecare LtdFeb 2025 · 0.7 miles
Quick answers about Primary Carers 24/7 (HomeCare) Limited
- Can Primary Carers 24/7 (HomeCare) Limited care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How did Primary Carers 24/7 (HomeCare) Limited score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- When was Primary Carers 24/7 (HomeCare) Limited last inspected?
- The rating now shown was published on 30 June 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Is Primary Carers 24/7 (HomeCare) Limited a registered provider?
- Registered, yes: location 1-8373261961 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in June 2021.
- What are Primary Carers 24/7 (HomeCare) Limited's fees?
- Primary Carers 24/7 (HomeCare) Limited hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- What type of care does Primary Carers 24/7 (HomeCare) Limited provide?
- Its CQC registration covers homecare agencies. Ask Primary Carers 24/7 (HomeCare) Limited how it would adapt if needs increase.
- What is Primary Carers 24/7 (HomeCare) Limited's address?
- The agency works from 38 Lodge Street, Preston, PR1 8XE; ask which postcodes its carers cover.
Look further afield
In Lancashire
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.