Home care agency · Birmingham
QUALITY LIVING CARE LIMITED
Illustrative photo, not of QUALITY LIVING CARE LIMITED- Address
- 101 Hamstead Hall Road, Birmingham, B20 1JA
- Run by
- Quality Living Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2022 (4 years)
- Registered manager
- Jeannette Taylor Badile
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13345323)
- Last CQC check
- 18 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Birmingham: Home care in Birmingham (292) · Best rated home care agencies in Birmingham · Dementia care at home in Birmingham · Elderly care at home in Birmingham · Physical disability care at home in Birmingham · Live-in care in Birmingham
Read the full CQC inspection report · CQC location ID 1-13586930697
An overview of QUALITY LIVING CARE LIMITED
QUALITY LIVING CARE LIMITED in Birmingham is registered with the Care Quality Commission as a home care agency, run by Quality Living Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and mental health conditions among its specialisms.
CQC rated it Inadequate overall (March 2026). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 232 CQC-registered home care agencies that have an office within 7 miles of West Bromwich; 100 of those are rated Good or Outstanding.
CQC's scores in detail
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, QUALITY LIVING CARE LIMITED scores 38%.
Safe 28%
- Learning culture1 · Significant shortfalls
- Safe systems, pathways and transitions1 · Significant shortfalls
- Safeguarding1 · Significant shortfalls
- Involving people to manage risks1 · Significant shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing1 · Significant shortfalls
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation1 · Significant shortfalls
Effective 42%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment1 · Significant shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes1 · Significant shortfalls
- Consent to care and treatment2 · Some shortfalls
Caring 50%
- Kindness, compassion and dignity1 · Significant shortfalls
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 39%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity1 · Significant shortfalls
- Providing Information1 · Significant shortfalls
- Listening to and involving people2 · Some shortfalls
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future1 · Significant shortfalls
Well-led 32%
- Shared direction and culture1 · Significant shortfalls
- Capable, compassionate and inclusive leaders1 · Significant shortfalls
- Freedom to speak up1 · Significant shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 28 January 2026, published 18 March 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Area and map
- Ward
- Handsworth Wood
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Perry Barr
- Local NHS (ICB)
- NHS Birmingham and Solihull Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in B20 (7)
Open the full map · Get directions · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
What the ratings tell you
Looking at the five areas: Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Birmingham, 2 of 185 rated agencies are Inadequate for Safe (1%), while 17 of 185 rated agencies are Requires improvement for Effective (9%), while 8 of 185 rated agencies are Requires improvement for Caring (4%), while 12 of 185 rated agencies are Requires improvement for Responsive (6%), while 3 of 185 rated agencies are Inadequate for Well-led (2%).
Under CQC's newer scoring, its strongest area is Caring at 50% and its lowest is Safe at 28%, averaging 38% overall.
If you are considering it, read the Safe, Effective, Caring, Responsive and Well-led section of the report first and ask what has changed since the inspection.
Who they support
From the CQC register; ask how each need is met in practice.
Inspection findings in brief
- We announced the assessment on 28 January 2026 and carried out a visit to the office on 29 January 2026.
- The service had a registered manager who is responsible for supervising the management of the regulated activity provided.
- This is help with tasks related to personal hygiene and eating.
- People said they received care from staff who treated them as individuals and they had regular care staff, who were usually on time.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
History with CQC
QUALITY LIVING CARE LIMITED has been registered with CQC since September 2022, about 4 years.
One overall rating to date: Inadequate, published March 2026.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Ashmill Residential Care Home, under 0.5 miles away.
Its rating is more recent than any of the 12 nearest rated agencies.
It sits in Handsworth Wood ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
Ownership and company checks
QUALITY LIVING CARE LIMITED is run by Quality Living Care Limited (company 13345323), incorporated in 2021, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities, residential care for older and disabled people and other residential care.
Budgeting for this agency
We estimate visits from QUALITY LIVING CARE LIMITED at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
People with savings under £23,250 may get help from Birmingham Council after a needs and financial assessment.
Each area CQC checks
- Safe28% score2 of 185 in Birmingham
- Effective42% score17 of 185 in Birmingham
- Caring50% score8 of 185 in Birmingham
- Responsive39% score12 of 185 in Birmingham
- Well-led32% score3 of 185 in Birmingham
CQC key question ratings, published 18 March 2026. Under each rating: how many agencies in Birmingham share it.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
QUALITY LIVING CARE LIMITED in local context
- Rated Inadequate. Across Birmingham, 77% of the 175 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2026) is more recent than 94% of agency ratings in Birmingham.
- Registered with CQC in 2022: it has been registered longer than 36% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Birmingham lists 6.
- Areas CQC rated below Good: Safe (24% of home care agencies in Birmingham are also rated below Good here); Effective (10% of home care agencies in Birmingham are also rated below Good here); Caring (5% of home care agencies in Birmingham are also rated below Good here); Responsive (7% of home care agencies in Birmingham are also rated below Good here); Well-led (37% of home care agencies in Birmingham are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Birmingham, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Birmingham
- 2M Health & Home Care Services Ltd - BirminghamAug 2026 · 2.3 miles
- SentriCareApr 2026 · 3.0 miles
- Homecare With Caring Angels LtdSep 2025 · 3.1 miles
Questions about QUALITY LIVING CARE LIMITED
- What is QUALITY LIVING CARE LIMITED's address?
- 101 Hamstead Hall Road, Birmingham, B20 1JA is the agency's office; check it serves your postcode.
- Is QUALITY LIVING CARE LIMITED a registered provider?
- Yes. QUALITY LIVING CARE LIMITED is registered with the Care Quality Commission as a home care agency (location ID 1-13586930697) and was rated Inadequate overall in March 2026.
- Is QUALITY LIVING CARE LIMITED registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was QUALITY LIVING CARE LIMITED last inspected?
- 18 March 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What kind of care can QUALITY LIVING CARE LIMITED offer?
- Its CQC registration covers homecare agencies. Ask QUALITY LIVING CARE LIMITED how it would adapt if needs increase.
- Who is the registered provider for QUALITY LIVING CARE LIMITED?
- QUALITY LIVING CARE LIMITED is run by Quality Living Care Limited, the registered provider on the CQC register.
- How much does QUALITY LIVING CARE LIMITED charge?
- QUALITY LIVING CARE LIMITED's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is QUALITY LIVING CARE LIMITED rated for safety and leadership?
- The five CQC areas: Safe: Inadequate; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Inadequate. Safe and Well-led are the two to read first in the report.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.