Home care agency · Birmingham
Actual Care Services Ltd
Illustrative photo, not of Actual Care Services Ltd- Address
- Nuvo House Business Centre, Austin Way, Hamstead Industrial Estate, Birmingham, B42 1DU
- Run by
- Actual Care Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2020 (5 years)
- Registered manager
- Nikki Shabnam Mir
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10724461)
- Last CQC check
- 22 Jun 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Birmingham: Home care in Birmingham (292) · Best rated home care agencies in Birmingham · Dementia care at home in Birmingham · Elderly care at home in Birmingham · Learning disability care at home in Birmingham · Live-in care in Birmingham
Open CQC's full report · CQC location ID 1-9786827865
Actual Care Services Ltd at a glance
Registered with CQC as a home care agency that also provides supported living, Actual Care Services Ltd is based in Birmingham. It supports adults of all ages, with registered specialisms in dementia, learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (June 2022). It is one of 232 CQC-registered home care agencies that have an office within 7 miles of West Bromwich; 100 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe132 of 185 in Birmingham
- Effective155 of 185 in Birmingham
- Caring162 of 185 in Birmingham
- Responsive159 of 185 in Birmingham
- Well-led108 of 185 in Birmingham
Ratings from CQC's most recent report, published 22 June 2022. Under each rating: how many agencies in Birmingham share it.
Who runs it
Actual Care Services Ltd is run by Actual Care Services Ltd (company 10724461), incorporated in 2017, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care.
Key points from CQC's visit
- Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- Staff supported people to have the maximum possible choice, control and independence over their own lives.
- Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
- Staff supported people to achieve their aspirations and goals.
Inspected 13 April 2022; report published 22 June 2022; supporting 16 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Actual Care Services Ltd over the years
Actual Care Services Ltd has been registered with CQC since October 2020, about 6 years.
CQC has published 3 overall ratings for it (2017–2022), starting at Requires improvement and improving to Good.
It has gone 4 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Earlier inspections
- Dec 2017
- Nov 2018
- Jun 2022
- Today Rating 4 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 22 June 2022
Where it is
- Ward
- Handsworth Wood
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Perry Barr
- NHS area (integrated care board)
- NHS Birmingham and Solihull Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
See the wider area · Plan a journey · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Strengths and weak spots in the ratings
Actual Care Services Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 107 of the 184 other agencies in Birmingham that CQC has rated.
Likely fees
We estimate visits from Actual Care Services Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Birmingham Council for a free care needs assessment.
Around Birmingham
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 9 of them rated Good or Outstanding, and the closest is Health Matters, under 0.5 miles away.
3 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Handsworth Wood ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
Family reviews
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How Actual Care Services Ltd compares
- Rated Good. Across Birmingham, 77% of the 175 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (June 2022) is more recent than 69% of agency ratings in Birmingham.
- Registered with CQC in 2020: it has been registered longer than 52% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Birmingham lists 6.
Comparison set: every registered home care agency in Birmingham, CQC data for Oct 2026.
Also nearby
Guides for families
Similar home care agencies near Birmingham, rated recently
- 2M Health & Home Care Services Ltd - BirminghamAug 2026 · 2.3 miles
- SentriCareApr 2026 · 3.0 miles
- Homecare With Caring Angels LtdSep 2025 · 3.1 miles
What families ask about Actual Care Services Ltd
- What is Actual Care Services Ltd's address?
- Nuvo House Business Centre, Austin Way, Hamstead Industrial Estate, Birmingham, B42 1DU is the agency's office; check it serves your postcode.
- What are Actual Care Services Ltd's fees?
- We don't have published prices from Actual Care Services Ltd yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Actual Care Services Ltd provide?
- Actual Care Services Ltd is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- How recent is Actual Care Services Ltd's CQC rating?
- The latest rating is dated 22 June 2022, 4 years ago; ask whether there have been changes since.
- Is Actual Care Services Ltd a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-9786827865 and was rated Good overall in June 2022.
- Does Actual Care Services Ltd support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Actual Care Services Ltd rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
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In Birmingham
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.