Home care agency · Wellington
Raven Support Limited
Top rated 2026 · one of the services in Somerset rated Outstanding by CQC
Illustrative photo, not of Raven Support Limited- Address
- Unit Z12, Westpark 26, Wellington, TA21 9AD
- Run by
- Raven Support Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2023 (3 years)
- Registered manager
- Lisa Jane Richards
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12701499)
- Last CQC check
- 23 Jun 2026
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Wellington: Home care in Wellington (6) · Best rated home care agencies in Wellington · Dementia care at home in Wellington · Elderly care at home in Wellington · Physical disability care at home in Wellington
Read the full CQC inspection report · CQC location ID 1-14518439272
About this agency
Raven Support Limited is a CQC-registered home care agency in Wellington. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Outstanding overall (June 2026). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Wellington; 6 of those are rated Good or Outstanding.
The ratings in context
For Raven Support Limited, Caring, Responsive and Well-led are rated Outstanding; 2 other areas are Good.
Across Somerset, 7 of 91 rated agencies are Outstanding for Caring (8%), while 7 of 91 rated agencies are Outstanding for Responsive (8%), while 6 of 92 rated agencies are Outstanding for Well-led (7%).
Under CQC's newer scoring, its strongest area is Caring at 90% and its lowest is Safe at 78%, averaging 86% overall.
The report's Caring, Responsive and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
CQC's scores in detail
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Raven Support Limited scores 86%.
Safe 78%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks4 · Exceptional
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 83%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together4 · Exceptional
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes4 · Exceptional
- Consent to care and treatment3 · Good
Caring 90%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control4 · Exceptional
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 89%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity4 · Exceptional
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access4 · Exceptional
- Equity in experiences and outcomes4 · Exceptional
- Planning for the future3 · Good
Well-led 89%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion4 · Exceptional
- Governance, management and sustainability3 · Good
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 21 April 2026, published 23 June 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Finding it
- Ward
- Blackdown & Neroche
- Council
- Somerset Council · paying for care
- Parliamentary constituency
- Taunton and Wellington
- NHS integrated care board
- NHS Somerset Integrated Care Board
- Urban or rural
- Urban · further from a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in TA21 (5)
Open the full map · Get directions · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Ratings for safety, care and leadership
- Safe78% score86 of 92 in Somerset
- Effective83% score85 of 91 in Somerset
- Caring90% score7 of 91 in Somerset
- Responsive89% score7 of 91 in Somerset
- Well-led89% score6 of 92 in Somerset
From CQC's latest report, published 23 June 2026. Under each rating: how many agencies in Somerset share it; for example, 7 of 91 agencies in Somerset rated Outstanding for Caring.
The local picture
There are 3 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Bluebird Care, under 0.5 miles away.
4 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Blackdown & Neroche ward, classed by ONS as urban (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Somerset ICB.
The company behind Raven Support Limited
Raven Support Limited is run by Raven Support Ltd (company 12701499), incorporated in 2020, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
What it may cost
We estimate visits from Raven Support Limited at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), Somerset Council may pay part of the cost after a free care needs assessment.
How long it has been running
CQC registration dates from January 2023, so the service has been operating for around 3 years under its current registration.
So far CQC has published one overall rating: Outstanding, in June 2026.
Key points from CQC's visit
- Not everyone supported by the service received a regulated activity.
- The service applied the principles and values of Registering the Right Support and other best practice guidance.
- These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence.
- People, families and external professionals consistently shared highly positive views of the service and the impact it had on people’s lives.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Who they support
Taken from its CQC registration.
Family reviews
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Raven Support Limited against its area
- Rated Outstanding. Across Somerset, 94% of the 90 rated home care agencies are Good or Outstanding and 7 are Outstanding.
- Its rating (June 2026) is more recent than 91% of agency ratings in Somerset.
- Registered with CQC in 2023: it has been registered longer than 38% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Somerset lists 5.
All figures compare it with other home care agencies in Somerset; CQC register, Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Wellington
- DLS SW England Regional OfficeMar 2026 · under 0.5 miles
What families ask about Raven Support Limited
- Is Raven Support Limited registered with CQC?
- Raven Support Limited is on the CQC register as a home care agency (ID 1-14518439272) and was rated Outstanding overall in June 2026.
- When was Raven Support Limited last inspected?
- The latest rating is dated 23 June 2026; ask whether there have been changes since.
- How is Raven Support Limited rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led are the sections most worth your time.
- Can Raven Support Limited care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Where is Raven Support Limited based?
- The agency's base is Unit Z12, Westpark 26, Wellington, TA21 9AD. Confirm that its carers travel to your area.
- What services is Raven Support Limited registered for?
- Raven Support Limited is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- What are Raven Support Limited's fees?
- Raven Support Limited has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
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In Somerset
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.