Home care agency · Morden
Reliable Personnel Limited
Illustrative photo, not of Reliable Personnel Limited- Address
- 32 Crown Lane, Morden, SM4 5BL
- Run by
- Reliable Personnel Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Ashwin Patel
- Company check
- Dissolved, trading since 2008 (18 years), accounts up to date (Companies House 06561970)
- Last CQC check
- 8 Oct 2019
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Merton: Home care in Merton (60) · Best rated home care agencies in Merton · Elderly care at home in Merton · Physical disability care at home in Merton · Learning disability care at home in Merton · Live-in care in Merton
Open CQC's full report · CQC location ID 1-128295096
Introducing Reliable Personnel Limited
Reliable Personnel Limited in Morden is registered with the Care Quality Commission as a home care agency. The service is registered to support older people and lists physical disabilities, learning disabilities and eating disorders among its specialisms.
CQC rated it Good overall (October 2019). It is one of 60 CQC-registered home care agencies that are based in the borough of Merton; 46 of those are rated Good or Outstanding.
Budgeting for this agency
We estimate visits from Reliable Personnel Limited at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
With savings below £23,250, Merton Council may contribute once it has carried out a free needs assessment.
Specialisms
Registration details from CQC.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Supreme Care Services Limited, under 0.5 miles away.
Every one of the 16 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Merton Park ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Inspection findings in brief
- The service also provided personal care to three younger adults with a learning disability or autism.
- Nine out of the ten people who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- Where they do we also consider any wider social care provided.
Inspected 17 September 2019; report published 8 October 2019. From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 4 overall ratings for it (2015–2019), starting at Requires improvement and improving to Good.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 6, with the most recent dated 8 October 2019.
Who runs it
Reliable Personnel Limited is run by Reliable Personnel Limited (company 06561970), incorporated in 2008, 2 years before this service registered with CQC.
At Companies House, the company is listed as dissolved, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Earlier inspections
- Oct 2015
- May 2016
- Mar 2017
- Oct 2019
- Today Rating 7 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 8 October 2019
- CQC inspection report 29 March 2017
- CQC inspection report 25 May 2016
- CQC inspection report 9 October 2015
- Inspection report 26 February 2014
- Inspection report 12 October 2013
Map and area details
- Ward
- Merton Park
- Council
- London Borough of Merton · paying for care
- Parliamentary constituency
- Wimbledon
- Local NHS (ICB)
- NHS South West London Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in SM4 (13)
See the wider area · Get directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Each area CQC checks
- Safe43 of 46 in Merton
- Effective46 of 46 in Merton
- Caring46 of 46 in Merton
- Responsive46 of 46 in Merton
- Well-led44 of 46 in Merton
Source: CQC, published 8 October 2019. Under each rating: how many agencies in Merton share it.
Strengths and weak spots in the ratings
Reliable Personnel Limited has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 43 of the 45 other agencies in Merton that CQC has rated.
Family reviews
There are no reviews of Reliable Personnel Limited yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Reliable Personnel Limited against its area
- Rated Good. Across Merton, 100% of the 46 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (October 2019) is more recent than 0% of agency ratings in Merton.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Merton lists 6.
Compared with every CQC-registered home care agency in Merton. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Similar home care agencies near Merton, rated recently
- Rosehill CareDec 2025 · under 0.5 miles
- Eveready CarersNov 2025 · under 0.5 miles
- Gentle Healthcare ServicesDec 2024 · under 0.5 miles
Questions about Reliable Personnel Limited
- How recent is Reliable Personnel Limited's CQC rating?
- The latest rating is dated 8 October 2019, 7 years ago; ask whether there have been changes since.
- Is Reliable Personnel Limited a registered provider?
- It is. The CQC register records Reliable Personnel Limited as a home care agency, location ID 1-128295096 and was rated Good overall in October 2019.
- Is Reliable Personnel Limited registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- How did Reliable Personnel Limited score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Reliable Personnel Limited based?
- 32 Crown Lane, Morden, SM4 5BL is the agency's office; check it serves your postcode.
- How much does Reliable Personnel Limited charge?
- Reliable Personnel Limited's prices aren't on our site yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- What type of care does Reliable Personnel Limited provide?
- CQC lists Reliable Personnel Limited under: homecare agencies. Check which of these it is actively providing now.
Home care in nearby towns
In Merton
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.