Home care agency · Bishop's Stortford
Sagecare (Biggleswade)
Illustrative photo, not of Sagecare (Biggleswade)- Address
- Millars Three, Southmill Road, Bishop's Stortford, CM23 3DH
- Run by
- Sage Care Limited (17 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Samantha Jane Newton
- Company check
- Active, trading since 1996 (29 years), accounts up to date (Companies House 03288501)
- Last CQC check
- 2 Apr 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Bishop's Stortford: Home care in Bishop's Stortford (31) · Best rated home care agencies in Bishop's Stortford · Dementia care at home in Bishop's Stortford · Elderly care at home in Bishop's Stortford · Physical disability care at home in Bishop's Stortford · Live-in care in Bishop's Stortford
Full report at cqc.org.uk · CQC location ID 1-113531639
Introducing Sagecare (Biggleswade)
Registered with CQC as a home care agency, Sagecare (Biggleswade) is based in Bishop's Stortford, run by Sage Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
Its latest CQC rating is Requires improvement overall (April 2020). Safe and Well-led were rated Requires improvement. It is one of 31 CQC-registered home care agencies that have an office within 7 miles of Bishop's Stortford; 16 of those are rated Good or Outstanding.
Who they support
Registration details from CQC.
Ownership and company checks
Sagecare (Biggleswade) is run by Sage Care Limited (company 03288501), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Sage Care Limited runs 17 CQC-registered services across 9 council areas; 7 of the 12 with a rating are Good or Outstanding (58%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
Past CQC ratings
- Jul 2016
- Mar 2017
- Jul 2017
- Apr 2020
- Today Rating 6 years old
CQC rating timeline for this address. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 2 April 2020
- CQC inspection report 21 July 2017
- CQC inspection report 2 March 2017
- CQC inspection report 29 July 2016
- Inspection report 22 November 2013
- Inspection report 16 February 2013
Map and area details
- Ward
- Bishop's Stortford Central
- Parliamentary constituency
- Hertford and Stortford
- Local NHS (ICB)
- NHS Central East Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in CM23 (7)
See the wider area · Plan a journey · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Likely fees
We estimate visits from Sagecare (Biggleswade) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Hertfordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Each area CQC checks
- Safe23 of 196 in Hertfordshire
- Effective173 of 196 in Hertfordshire
- Caring172 of 196 in Hertfordshire
- Responsive172 of 196 in Hertfordshire
- Well-led40 of 196 in Hertfordshire
Source: CQC, published 2 April 2020. Under each rating: how many agencies in Hertfordshire share it.
Around Bishop's Stortford
There are 10 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Care By Us Limited, under 0.5 miles away.
10 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Bishop's Stortford Central ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
What the ratings tell you
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Hertfordshire, 23 of 196 rated agencies are Requires improvement for Safe (12%), while 40 of 196 rated agencies are Requires improvement for Well-led (20%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Key points from CQC's visit
- People had experienced a drop in the quality of the service provided to them in the late summer and autumn of 2019, when the provider had merged another branch of Sagecare with the Biggleswade branch.
- During this period, care visits were not monitored effectively, and people experienced high levels of late and cut short calls.
- Complaints had not been managed well and management oversight was poor.
- People had not always enjoyed positive relationships with staff based in the office and some felt communication was poor.
Inspected 5 February 2020; report published 2 April 2020. From the regulator's own summary (Open Government Licence). Read the full report.
Sagecare (Biggleswade) over the years
CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 4 overall ratings for it (2016–2020), starting at Good; it has gone up 1 and down 2 times, and is now Requires improvement.
At 6 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
6 reports have been published for this location, most recently on 2 April 2020.
Family reviews
Nobody has reviewed Sagecare (Biggleswade) here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Requires improvement. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (April 2020) is more recent than 40% of agency ratings in Hertfordshire.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Hertfordshire lists 5.
- Areas CQC rated below Good: Safe (13% of home care agencies in Hertfordshire are also rated below Good here); Well-led (22% of home care agencies in Hertfordshire are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Hertfordshire; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Bishop's Stortford
- Kindherts Care LtdOct 2026 · 0.8 miles
- St Elizabeth's Domiciliary Care AgencyJul 2025 · 4.0 miles
- Violet Care Agency LtdJun 2025 · 5.6 miles
What families ask about Sagecare (Biggleswade)
- Is Sagecare (Biggleswade) regulated by the Care Quality Commission?
- Sagecare (Biggleswade) is on the CQC register as a home care agency (ID 1-113531639) and was rated Requires improvement overall in April 2020.
- Where is Sagecare (Biggleswade) based?
- Millars Three, Southmill Road, Bishop's Stortford, CM23 3DH is the agency's office; check it serves your postcode.
- When was Sagecare (Biggleswade) last inspected?
- The latest rating is dated 2 April 2020, 6 years ago; ask whether there have been changes since.
- Can Sagecare (Biggleswade) care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Who is the registered provider for Sagecare (Biggleswade)?
- CQC lists Sage Care Limited as the provider responsible for Sagecare (Biggleswade).
- What services is Sagecare (Biggleswade) registered for?
- CQC lists Sagecare (Biggleswade) under: homecare agencies. Check which of these it is actively providing now.
- How is Sagecare (Biggleswade) rated for safety and leadership?
- CQC rates five key questions. For Sagecare (Biggleswade): Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
- What are Sagecare (Biggleswade)'s fees?
- Sagecare (Biggleswade)'s prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Compare other agencies nearby
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.