Home care agency · Billericay
Santhem Care
Illustrative photo, not of Santhem Care- Address
- Kingfisher House, 2 Woodbrook Crescent, Billericay, CM12 0EQ
- Run by
- Santhem Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2022 (4 years)
- Part of
- Hallmark Care Homes
- Registered manager
- June Maria Hillyard
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13474527)
- Last CQC check
- 30 Jun 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Billericay: Home care in Billericay (119) · Best rated home care agencies in Billericay · Dementia care at home in Billericay · Elderly care at home in Billericay · Physical disability care at home in Billericay · Live-in care in Billericay
Read the full CQC inspection report · CQC location ID 1-13680113447
Santhem Care at a glance
Santhem Care in Billericay is registered with the Care Quality Commission as a home care agency, run by Santhem Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (June 2026). It is one of 119 CQC-registered home care agencies that have an office within 7 miles of Billericay; 66 of those are rated Good or Outstanding.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Santhem Care over the years
Santhem Care has been registered with CQC since August 2022, about 4 years.
CQC has rated it once overall, as Good, in June 2026.
The inspection, summarised
- Santhem Care provides personal care and support to people who require assistance in their own homes.
- Personal care includes support with tasks such as personal hygiene and eating.
- Where this is provided, we also consider any wider social care support delivered by the service.
- They shared that they felt “very safe” and “well cared for,” and spoke warmly about the relationships they had built with regular staff.
From the regulator's own summary (Open Government Licence). Read the full report.
Around Billericay
There are 14 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is TCOU At Home Essex, under 0.5 miles away.
1 of the 12 nearest rated agencies has a more recent rating than this one.
It sits in Billericay West ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
The registered provider
Santhem Care is run by Santhem Care Limited (company 13474527), incorporated in 2021, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Hallmark Care Homes brand, which covers 16 services run by 16 registered providers.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Santhem Care scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 27 May 2026, published 30 June 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Location and local area
- Ward
- Billericay West
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Basildon and Billericay
- NHS area (integrated care board)
- NHS Essex Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in CM12 (5)
Open the full map · Plan a journey · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Likely fees
We estimate visits from Santhem Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
People with savings under £23,250 may get help from Essex Council after a needs and financial assessment.
Reading Santhem Care's CQC ratings
Santhem Care has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How CQC rated each area
- Safe75% score271 of 312 in Essex
- Effective75% score290 of 311 in Essex
- Caring75% score291 of 311 in Essex
- Responsive75% score292 of 311 in Essex
- Well-led75% score234 of 312 in Essex
Source: CQC, published 30 June 2026. Under each rating: how many agencies in Essex share it.
Family reviews
There are no reviews of Santhem Care yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Santhem Care against its area
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (June 2026) is more recent than 95% of agency ratings in Essex.
- Registered with CQC in 2022: it has been registered longer than 39% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Essex lists 6.
Based on the CQC register for Essex as at Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Billericay with recent ratings
- Crystal Social CareJul 2025 · 2.7 miles
- Kemfa Services LimitedOct 2025 · 3.4 miles
- Bluebird Care (Essex West)Aug 2026 · 3.5 miles
Quick answers about Santhem Care
- Is Santhem Care regulated by the Care Quality Commission?
- Santhem Care is on the CQC register as a home care agency (ID 1-13680113447) and was rated Good overall in June 2026.
- What is Santhem Care's address?
- The agency works from Kingfisher House, 2 Woodbrook Crescent, Billericay, CM12 0EQ; ask which postcodes its carers cover.
- When was Santhem Care last inspected?
- CQC published the current rating on 30 June 2026. Older ratings are common, so ask about changes since.
- Does Santhem Care support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Who runs Santhem Care?
- On CQC's register the provider is Santhem Care Limited.
- What kind of care can Santhem Care offer?
- Santhem Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Is Santhem Care rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Santhem Care cost?
- Santhem Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Home care in nearby towns
In Essex
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.