Home care agency · Leicester
Sensitive Care Solutions
Illustrative photo, not of Sensitive Care Solutions- Address
- 10 Abbey Park Street, Leicester, LE4 5AF
- Run by
- Sensitive Care Solutions Ltd
- Service
- Home care agency, Supported living
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Evangelos Mirlis
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 09942128)
- Last CQC check
- 14 Feb 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
Read the full CQC inspection report · CQC location ID 1-2913182579
About this agency
Sensitive Care Solutions in Leicester is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Sensitive Care Solutions Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (February 2024). It is one of 259 CQC-registered home care agencies that have an office within 7 miles of Leicester; 98 of those are rated Good or Outstanding.
Who runs it
Sensitive Care Solutions is run by Sensitive Care Solutions Ltd (company 09942128), incorporated in 2016.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors, there is no insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is other human health activities.
Safe, effective, caring, responsive, well-led
- Safe74 of 106 in Leicester
- Effective91 of 105 in Leicester
- Caring95 of 105 in Leicester
- Responsive91 of 105 in Leicester
- Well-led76 of 106 in Leicester
From CQC's latest report, published 14 February 2024. Under each rating: how many agencies in Leicester share it.
How its rating has changed
- Jan 2018
- Mar 2019
- Feb 2024
- Today Rating 2 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 14 February 2024
- CQC inspection report 14 March 2019
- CQC inspection report 6 January 2018
Map and area details
- Ward
- Belgrave
- Council
- Leicester City Council · paying for care
- Parliamentary constituency
- Leicester East
- NHS planning area
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in LE4 (54)
Open the full map · Directions · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
Budgeting for this agency
We estimate visits from Sensitive Care Solutions at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Leicester Council can help with costs for people with savings under £23,250, starting with a free assessment.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 75 of the 105 other agencies in Leicester that CQC has rated.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Creative Care Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
5 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Belgrave ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
History with CQC
Registered in November 2016, it has 9 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2024), starting at Requires improvement and improving to Good.
CQC lists 3 reports for this location, the latest dated 14 February 2024.
Who it can help
From the CQC register; ask how each need is met in practice.
What inspectors found
- A relative told us, "They are proactive, diverse, and they have managed my expectations extremely well." Systems and processes were in place to support people's safety.
- People's needs, including their safety were assessed and monitored.
- People were supported by staff who had been recruited consistent with the provider's policy.
- There were sufficient staff to meet people's needs.
Inspected 8 January 2024; report published 14 February 2024. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
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How Sensitive Care Solutions compares
- Rated Good. Across Leicester, 81% of the 102 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (February 2024) is more recent than 73% of agency ratings in Leicester.
- Registered with CQC in 2016: it has been registered longer than 71% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Leicester lists 6.
All figures compare it with other home care agencies in Leicester; CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Leicester with recent ratings
- Reablement Provider ServiceFeb 2026 · 2.2 miles
- Integrated Crisis Response ServiceApr 2026 · 2.2 miles
- MacIntyre LeicesterJun 2026 · 4.6 miles
Quick answers about Sensitive Care Solutions
- How is Sensitive Care Solutions rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Sensitive Care Solutions cost?
- Sensitive Care Solutions has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Which provider runs Sensitive Care Solutions?
- Sensitive Care Solutions Ltd is the registered provider for Sensitive Care Solutions.
- What kind of care can Sensitive Care Solutions offer?
- Registration for Sensitive Care Solutions covers: homecare agencies, supported living. Check which of these it offers today.
- How recent is Sensitive Care Solutions's CQC rating?
- 14 February 2024 is when the current rating was published, 2 years ago. Check what has changed since, such as the manager or staffing.
- Is Sensitive Care Solutions registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Sensitive Care Solutions registered with CQC?
- Sensitive Care Solutions is on the CQC register as a home care agency (ID 1-2913182579) and was rated Good overall in February 2024.
- Where is Sensitive Care Solutions?
- Its office is at 10 Abbey Park Street, Leicester, LE4 5AF. Carers travel to people's homes, so check it covers your street.
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In Leicester
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.