Home care agency · Southampton
Snowflake Healthcare Ltd
Illustrative photo, not of Snowflake Healthcare Ltd- Address
- Office 62E, Ocean Village Innovation Centre, Ocean Way, Southampton, SO14 3JZ
- Run by
- Snowflake Healthcare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2023 (3 years)
- Registered manager
- Hazvineyi Patience Kapuya
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14285884)
- Last CQC check
- 7 Apr 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Southampton: Home care in Southampton (171) · Best rated home care agencies in Southampton · Dementia care at home in Southampton · Elderly care at home in Southampton · Physical disability care at home in Southampton · Live-in care in Southampton
See this service on the CQC website · CQC location ID 1-14683672352
About this agency
Snowflake Healthcare Ltd is a CQC-registered home care agency in Southampton. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (April 2025). It is one of 171 CQC-registered home care agencies that have an office within 7 miles of Southampton; 79 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 32 of the 42 other agencies in Southampton that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Who they support
From the CQC register; ask how each need is met in practice.
Percentage scores by area
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Snowflake Healthcare Ltd scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 14 March 2025, published 7 April 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Map and area details
- Ward
- Bargate
- Council
- Southampton City Council · paying for care
- Parliamentary constituency
- Southampton Itchen
- Local NHS (ICB)
- NHS Hampshire and Isle of Wight Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in SO14 (38)
Larger map · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Each area CQC checks
- Safe75% score37 of 43 in Southampton
- Effective75% score40 of 43 in Southampton
- Caring75% score42 of 43 in Southampton
- Responsive75% score42 of 43 in Southampton
- Well-led75% score33 of 43 in Southampton
Ratings from CQC's most recent report, published 7 April 2025. Under each rating: how many agencies in Southampton share it.
Inspection findings in brief
- Date of inspection: 3 February to 21 February 2025.
- This is help with tasks related to personal hygiene and eating.
- Staff knew people well and received appropriate training and support.
- People were supported to live safely and comfortably in their own homes.
From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Action24 Healthcare Ltd, under 0.5 miles away.
2 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Bargate ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Who runs it
Snowflake Healthcare Ltd is run by Snowflake Healthcare Ltd (company 14285884), incorporated in 2022.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
What it may cost
We estimate visits from Snowflake Healthcare Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Southampton Council after a needs and financial assessment.
How long it has been running
Registered in January 2023, it has 3 years on the CQC register.
One overall rating to date: Good, published April 2025.
Family reviews
Be the first to review Snowflake Healthcare Ltd. Your experience helps other families choose.
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Snowflake Healthcare Ltd in local context
- Rated Good. Across Southampton, 88% of the 43 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (April 2025) is more recent than 74% of agency ratings in Southampton.
- Registered with CQC in 2023: it has been registered longer than 56% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Southampton lists 6.
Benchmarked against all CQC-registered home care agencies in Southampton (Oct 2026).
Nearest home care agencies
Guides for families
Recently rated home care agencies near Southampton
- Bluebird Care Winchester, Eastleigh & RomseyMay 2025 · 6.3 miles
- Josben Care SouthamptonOct 2026 · under 0.5 miles
- OneCare Southampton Head OfficeJun 2026 · under 0.5 miles
Snowflake Healthcare Ltd questions answered
- Is Snowflake Healthcare Ltd registered with CQC?
- Registered, yes: location 1-14683672352 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in April 2025.
- When did CQC last rate Snowflake Healthcare Ltd?
- 7 April 2025 is when the current rating was published, 1 year ago. Check what has changed since, such as the manager or staffing.
- How is Snowflake Healthcare Ltd rated for safety and leadership?
- CQC rates five key questions. For Snowflake Healthcare Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- Is Snowflake Healthcare Ltd registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Where is Snowflake Healthcare Ltd?
- The agency works from Office 62E, Ocean Village Innovation Centre, Ocean Way, Southampton, SO14 3JZ; ask which postcodes its carers cover.
- What kind of care can Snowflake Healthcare Ltd offer?
- Snowflake Healthcare Ltd is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How much does Snowflake Healthcare Ltd charge?
- No fee list from Snowflake Healthcare Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.