Home care agency · Plymouth
Steps Ahead Care & Support Limited
Top rated 2026 · one of the services in Devon rated Outstanding by CQC
Illustrative photo, not of Steps Ahead Care & Support Limited- Address
- 6 Sandy Court, Ashleigh Way, Langage Business Park, Plympton, Plymouth, PL7 5JX
- Run by
- Steps Ahead Care & Support Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Christine Holdsworth
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House 06841189)
- Last CQC check
- 8 Nov 2018
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Plymouth: Home care in Plymouth (64) · Best rated home care agencies in Plymouth · Dementia care at home in Plymouth · Elderly care at home in Plymouth · Physical disability care at home in Plymouth · Live-in care in Plymouth
Full report at cqc.org.uk · CQC location ID 1-110439732
About this agency
Steps Ahead Care & Support Limited is a CQC-registered home care agency that also provides supported living in Plymouth. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Outstanding overall (November 2018). It is one of 14 CQC-registered home care agencies that have an office within 7 miles of Ivybridge; 13 of those are rated Good or Outstanding.
How CQC rated each area
- Safe106 of 119 in Devon
- Effective6 of 119 in Devon
- Caring24 of 119 in Devon
- Responsive11 of 119 in Devon
- Well-led12 of 119 in Devon
From CQC's latest report, published 8 November 2018. Under each rating: how many agencies in Devon share it; for example, 6 of 119 agencies in Devon rated Outstanding for Effective.
Rating history
- Feb 2016
- Nov 2018
- Today Rating 7 years old
The location's rating record from CQC, from first to latest.
CQC documents
- CQC inspection report 8 November 2018
- CQC inspection report 26 February 2016
- Inspection report 10 January 2014
- Inspection report 23 January 2013
Map and area details
- Ward
- Newton & Yealmpton
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- South West Devon
- NHS planning area
- NHS Devon Integrated Care Board
- Urban or rural
- Smaller rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in PL7 (9)
Bigger map · Directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Needs it is registered to meet
Taken from its CQC registration.
Who runs it
Steps Ahead Care & Support Limited is run by Steps Ahead Care & Support Limited (company 06841189), incorporated in 2009, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Around Plymouth
There are 8 other agencies within 3 miles, 8 of them rated Good or Outstanding; the nearest is Caremark (Plymouth), under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).
16 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Newton & Yealmpton ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
From the latest CQC inspection
- Steps Ahead Care & Support Limited ("Steps Ahead" or "Steps") is domiciliary care service that specialises in providing bespoke care packages for people who have experienced a brain injury, other traumatic injury and/or have complex needs.
- They work with people of all ages and a range of professionals to support people regain as much of their independence as possible.
- The inspection took place between the 21 and 31 August 2018.
- The inspection was announced 48 hours in advance to ensure the service had time to contact the people, relatives and professionals linked to the service.
Inspected 31 August 2018; report published 8 November 2018. From the regulator's own summary (Open Government Licence). Read the full report.
Likely fees
We estimate visits from Steps Ahead Care & Support Limited at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Devon Council can help with costs for people with savings under £23,250, starting with a free assessment.
Steps Ahead Care & Support Limited over the years
Steps Ahead Care & Support Limited has been registered with CQC since January 2011, about 15 years.
CQC has published 2 overall ratings for it (2016–2018), starting at Outstanding and staying Outstanding every time.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Reports on record: 4, with the most recent dated 8 November 2018.
Strengths and weak spots in the ratings
For Steps Ahead Care & Support Limited, Effective, Caring, Responsive and Well-led are rated Outstanding; 1 other area is Good.
Across Devon, 6 of 119 rated agencies are Outstanding for Effective (5%), while 24 of 119 rated agencies are Outstanding for Caring (20%), while 11 of 119 rated agencies are Outstanding for Responsive (9%), while 12 of 119 rated agencies are Outstanding for Well-led (10%).
The report's Effective, Caring, Responsive and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Family reviews
Nobody has reviewed Steps Ahead Care & Support Limited here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Steps Ahead Care & Support Limited in local context
- Rated Outstanding. Across Devon, 92% of the 119 rated home care agencies are Good or Outstanding and 14 are Outstanding.
- Its rating (November 2018) is more recent than 13% of agency ratings in Devon.
- Registered with CQC in 2011: it has been registered longer than 88% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Devon lists 5.
All figures compare it with other home care agencies in Devon; CQC register, Oct 2026.
Also nearby
Guides for families
Similar home care agencies near Plymouth, rated recently
- Alpha Care SW Community ServicesDec 2024 · 5.0 miles
- Elm Case Management LimitedApr 2026 · 1.6 miles
- District Healthcare LimitedNov 2024 · 2.1 miles
Questions about Steps Ahead Care & Support Limited
- Where is Steps Ahead Care & Support Limited based?
- 6 Sandy Court, Ashleigh Way, Langage Business Park, Plympton, Plymouth, PL7 5JX. That is the office; visits happen in your own home, so confirm your area is covered.
- What type of care does Steps Ahead Care & Support Limited provide?
- Registration for Steps Ahead Care & Support Limited covers: homecare agencies, supported living. Check which of these it offers today.
- How much does Steps Ahead Care & Support Limited charge?
- We don't have published prices from Steps Ahead Care & Support Limited yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Steps Ahead Care & Support Limited a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-110439732 and was rated Outstanding overall in November 2018.
- When did CQC last rate Steps Ahead Care & Support Limited?
- CQC published the current rating on 8 November 2018, 7 years ago. Older ratings are common, so ask about changes since.
- How is Steps Ahead Care & Support Limited rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Outstanding; Caring: Outstanding; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led are the sections most worth your time.
- Does Steps Ahead Care & Support Limited support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Agencies in neighbouring towns
In Devon
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.