Home care agency · Plymouth
Positive Steps Care & Support Ltd
Illustrative photo, not of Positive Steps Care & Support Ltd- Address
- Unit 4, Alder Court, Bell Close, Newnham Industrial Estate, Plympton, Plymouth, PL7 4JH
- Run by
- Positive Steps Care & Support Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2020 (6 years)
- Registered manager
- Dawn Marie Vinecombe-Elliott Sarah Richards
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 12167053)
- Last CQC check
- 24 Nov 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Plymouth: Home care in Plymouth (64) · Best rated home care agencies in Plymouth · Dementia care at home in Plymouth · Elderly care at home in Plymouth · Physical disability care at home in Plymouth · Live-in care in Plymouth
Full report at cqc.org.uk · CQC location ID 1-8399736130
Introducing Positive Steps Care & Support Ltd
Positive Steps Care & Support Ltd is a CQC-registered home care agency in Plymouth, run by Positive Steps Care & Support Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (November 2021). It is one of 64 CQC-registered home care agencies that have an office within 7 miles of Plymouth; 34 of those are rated Good or Outstanding.
Positive Steps Care & Support Ltd over the years
Registered in February 2020, it has 6 years on the CQC register.
Its only published overall rating so far is Good, from November 2021.
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
What the ratings tell you
All five areas CQC looks at are rated Good for Positive Steps Care & Support Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 21 of the 32 other agencies in Plymouth that CQC has rated.
From the latest CQC inspection
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted.
- The service was able to demonstrate how they were meeting underpinning principles of Right support, right care, right culture.
- The service's vision and values centred around the people they supported.
Inspected 5 November 2021; report published 24 November 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Around Plymouth
There are 15 other agencies within 3 miles, 12 of them rated Good or Outstanding; the nearest is The Durnford Society Ltd Head Office, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
9 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Plympton St Mary ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Likely fees
We estimate visits from Positive Steps Care & Support Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Plymouth Council may contribute once it has carried out a free needs assessment.
Ratings over time
- Nov 2021
- Today Rating 4 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 24 November 2021
Area and map
- Ward
- Plympton St Mary
- Council
- Plymouth City Council · paying for care
- Parliamentary constituency
- South West Devon
- NHS planning area
- NHS Devon Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in PL7 (9)
Open the full map · Get directions · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Ownership and company checks
Positive Steps Care & Support Ltd is run by Positive Steps Care & Support Limited (company 12167053), incorporated in 2019.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Positive Steps Care & Support Limited runs 2 CQC-registered services across 2 council areas.
Specialisms
From the CQC register; ask how each need is met in practice.
Each area CQC checks
- Safe28 of 33 in Plymouth
- Effective30 of 33 in Plymouth
- Caring25 of 33 in Plymouth
- Responsive31 of 33 in Plymouth
- Well-led22 of 33 in Plymouth
As rated by CQC, published 24 November 2021. Under each rating: how many agencies in Plymouth share it.
Family reviews
No family has reviewed Positive Steps Care & Support Ltd on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Positive Steps Care & Support Ltd in local context
- Rated Good. Across Plymouth, 88% of the 32 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (November 2021) is more recent than 34% of agency ratings in Plymouth.
- Registered with CQC in 2020: it has been registered longer than 73% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Plymouth lists 6.
All figures compare it with other home care agencies in Plymouth; CQC register, Oct 2026.
Closest alternatives
Guides for families
Plymouth: home care agencies inspected recently
- Alpha Care SW Community ServicesDec 2024 · 5.0 miles
- Elm Case Management LimitedApr 2026 · 1.6 miles
- District Healthcare LimitedNov 2024 · 2.1 miles
Positive Steps Care & Support Ltd questions answered
- What are Positive Steps Care & Support Ltd's fees?
- Positive Steps Care & Support Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Positive Steps Care & Support Ltd rated well for safety?
- CQC rates five key questions. For Positive Steps Care & Support Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What kind of care can Positive Steps Care & Support Ltd offer?
- CQC lists Positive Steps Care & Support Ltd under: homecare agencies. Check which of these it is actively providing now.
- Who is the registered provider for Positive Steps Care & Support Ltd?
- Positive Steps Care & Support Limited is the registered provider for Positive Steps Care & Support Ltd.
- Can Positive Steps Care & Support Ltd care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is Positive Steps Care & Support Ltd's CQC rating?
- Its current CQC rating dates from 24 November 2021, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Positive Steps Care & Support Ltd?
- Unit 4, Alder Court, Bell Close, Newnham Industrial Estate, Plympton, Plymouth, PL7 4JH is the agency's office; check it serves your postcode.
- Is Positive Steps Care & Support Ltd regulated by the Care Quality Commission?
- Yes. Positive Steps Care & Support Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-8399736130) and was rated Good overall in November 2021.
Agencies in neighbouring towns
In Plymouth
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.