Home care agency · Newcastle Upon Tyne

Steps Support

Rated Good by CQC Rating published 12 November 2021 Rating 4 years old
Rated 4 years ago. CQC's last published rating for this service is from November 2021. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer bringing tea to an older woman at home Illustrative photo, not of Steps Support
Address
Derwent Point, Clasper Way, Swalwell, Newcastle Upon Tyne, NE16 3BE
Run by
RT Staffing Ltd
Service
Home care agency, Supported living
Registered with CQC
August 2019 (7 years)
Registered manager
Claire Bear Humphrey, Carol Anne O'Brien, Caley Beatrice Robertson
Company check
Active, trading since 2018 (8 years), accounts up to date (Companies House 11494967)
Last CQC check
12 Nov 2021
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

CQC regulated activities: Personal care · Treatment of disease, disorder or injury

Open CQC's full report · CQC location ID 1-7311132108

Steps Support at a glance

Steps Support in Newcastle Upon Tyne is registered with the Care Quality Commission as a home care agency that also provides supported living, run by RT Staffing Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.

CQC rated it Good overall (November 2021). It is one of 80 CQC-registered home care agencies that have an office within 7 miles of Whickham; 61 of those are rated Good or Outstanding.

Rating history

  1. Nov 2021 Good
  2. Today Rating 4 years old

Published CQC ratings in date order.

Reports on the CQC website

Location and local area

Ward
Blaydon
Parliamentary constituency
Blaydon and Consett
NHS area (integrated care board)
NHS North East and North Cumbria Integrated Care Board
Type of area
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 50% most deprived areas in England

View on OpenStreetMap · Get directions · Map © OpenStreetMap contributors

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.

History with CQC

CQC registration dates from August 2019, so the service has been operating for around 7 years under its current registration.

So far CQC has published one overall rating: Good, in November 2021.

No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

Reading Steps Support's CQC ratings

CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.

For leadership (Well-led), it shares its Good rating with 31 of the 34 other agencies in Gateshead that CQC has rated.

Budgeting for this agency

We estimate visits from Steps Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

With savings below £23,250, Gateshead Council may contribute once it has carried out a free needs assessment.

How CQC rated each area

  • SafeGood32 of 35 in Gateshead
  • EffectiveGood33 of 35 in Gateshead
  • CaringGood32 of 35 in Gateshead
  • ResponsiveGood34 of 35 in Gateshead
  • Well-ledGood32 of 35 in Gateshead

CQC key question ratings, published 12 November 2021. Under each rating: how many agencies in Gateshead share it.

How it fits locally

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Routes Healthcare (North East Limited), 0.6 miles away.

It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).

12 of the 20 nearest rated agencies have a more recent rating than this one.

It sits in Blaydon ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

What inspectors found

  • People were safeguarded from the risks of abuse by staff who understood their safeguarding responsibilities and knew how to raise concerns.
  • Safeguarding policies and procedures were in place.
  • COVID-19 protocols and risk assessments were in place and staff received appropriate training and ample PPE.
  • Where risk assessments needed to be more person-centred the provider acted promptly.

Inspected 19 October 2021; report published 12 November 2021. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

The registered provider

Steps Support is run by Rt Staffing Ltd (company 11494967), incorporated in 2018, 1 year before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.

Needs it is registered to meet

As listed with the regulator.

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Where Steps Support stands locally

  • Rated Good. Across Gateshead, 97% of the 35 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (November 2021) is more recent than 29% of agency ratings in Gateshead.
  • Registered with CQC in 2019: it has been registered longer than 47% of home care agencies in the area.
  • It lists 8 specialisms with CQC; the typical agency in Gateshead lists 7.

Compared with every CQC-registered home care agency in Gateshead. Source: CQC register, Oct 2026.

Nearest home care agencies

Guides for families

Similar home care agencies near Newcastle upon Tyne, rated recently

Quick answers about Steps Support

What type of care does Steps Support provide?
Steps Support is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
Which provider runs Steps Support?
RT Staffing Ltd is the registered provider for Steps Support.
How much does Steps Support charge?
We don't have published prices from Steps Support yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
How is Steps Support rated for safety and leadership?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
What is Steps Support's address?
Derwent Point, Clasper Way, Swalwell, Newcastle Upon Tyne, NE16 3BE is the agency's office; check it serves your postcode.
Is Steps Support registered with CQC?
It is. The CQC register records Steps Support as a home care agency, location ID 1-7311132108 and was rated Good overall in November 2021.
Does Steps Support support people with dementia?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
When was Steps Support last inspected?
The latest rating is dated 12 November 2021, 4 years ago; ask whether there have been changes since.

Home care in nearby towns

In Gateshead

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Steps Support: rated Good by CQC, on The Care Panel

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