Home care agency · Newcastle Upon Tyne
The Care and Support Group Tyneside
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of The Care and Support Group Tyneside- Address
- The Curve, The Waterfront, Suite 1, First Floor, Newcastle Upon Tyne, NE15 8NZ
- Run by
- The Care and Support Group Ltd (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2021 (5 years)
- Part of
- My Homecare
- Registered manager
- Nicola Ann Taylor
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08965397)
- Last CQC check
- 7 Jul 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Newcastle upon Tyne: Home care in Newcastle upon Tyne (137) · Best rated home care agencies in Newcastle upon Tyne · Dementia care at home in Newcastle upon Tyne · Elderly care at home in Newcastle upon Tyne · Physical disability care at home in Newcastle upon Tyne · Live-in care in Newcastle upon Tyne
Read the full CQC inspection report · CQC location ID 1-10329660089
About this agency
The Care and Support Group Tyneside in Newcastle Upon Tyne is registered with the Care Quality Commission as a home care agency, run by The Care and Support Group Ltd. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (July 2022). It is one of 99 CQC-registered home care agencies that have an office within 7 miles of Blaydon; 79 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe38 of 40 in Newcastle upon Tyne
- Effective39 of 40 in Newcastle upon Tyne
- Caring35 of 40 in Newcastle upon Tyne
- Responsive37 of 40 in Newcastle upon Tyne
- Well-led32 of 40 in Newcastle upon Tyne
Ratings from CQC's most recent report, published 7 July 2022. Under each rating: how many agencies in Newcastle upon Tyne share it.
Key points from CQC's visit
- People's needs had been assessed and personalised support plans were in place with people and their families being involved.
- Care was provided by a consistent staff team, although the pressures of COVID-19 has made that difficult at times.
- In the majority of cases, people said staff arrived and stayed for the agreed times.
- People felt safe with the staff team supporting them, and staff had received training in safeguarding people from abuse.
Inspected 20 June 2022; report published 7 July 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for The Care and Support Group Tyneside: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 31 of the 39 other agencies in Newcastle upon Tyne that CQC has rated.
Needs it is registered to meet
Taken from its CQC registration.
Costs to expect
We estimate visits from The Care and Support Group Tyneside at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
If savings are under the upper limit (£23,250 in England), Newcastle upon Tyne Council may pay part of the cost after a free care needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Steps Support, 1.2 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
9 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Lemington ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Ratings over time
- Jul 2022
- Today Rating 4 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 7 July 2022
Area and map
- Ward
- Lemington
- Council
- Newcastle City Council · paying for care
- Parliamentary constituency
- Newcastle upon Tyne Central and West
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in NE15 (6)
Larger map · How to get there · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Who runs it
The Care and Support Group Tyneside is run by The Care And Support Group Ltd (company 08965397), incorporated in 2014, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
The Care and Support Group Ltd runs 5 CQC-registered services across 5 council areas; 3 of the 4 with a rating are Good or Outstanding (75%), against 88% for the same mix of services across England.
It trades under the My Homecare brand, which covers 7 services run by 3 registered providers.
Track record
The Care and Support Group Tyneside has been registered with CQC since February 2021, about 5 years.
So far CQC has published one overall rating: Good, in July 2022.
At 4 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Family reviews
No family has reviewed The Care and Support Group Tyneside on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
The Care and Support Group Tyneside in local context
- Rated Good. Across Newcastle upon Tyne, 98% of the 40 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (July 2022) is more recent than 53% of agency ratings in Newcastle upon Tyne.
- Registered with CQC in 2021: it has been registered longer than 33% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Newcastle upon Tyne lists 7.
Benchmarked against all CQC-registered home care agencies in Newcastle upon Tyne (Oct 2026).
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Recently rated home care agencies near Newcastle upon Tyne
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Questions about The Care and Support Group Tyneside
- Who is the registered provider for The Care and Support Group Tyneside?
- The registered provider is The Care and Support Group Ltd, according to CQC.
- What kind of care can The Care and Support Group Tyneside offer?
- CQC lists The Care and Support Group Tyneside under: homecare agencies. Check which of these it is actively providing now.
- How did The Care and Support Group Tyneside score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What are The Care and Support Group Tyneside's fees?
- The Care and Support Group Tyneside has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is The Care and Support Group Tyneside registered with CQC?
- Yes. The Care and Support Group Tyneside is registered with the Care Quality Commission as a home care agency (location ID 1-10329660089) and was rated Good overall in July 2022.
- Where is The Care and Support Group Tyneside based?
- The Curve, The Waterfront, Suite 1, First Floor, Newcastle Upon Tyne, NE15 8NZ. That is the office; visits happen in your own home, so confirm your area is covered.
- How recent is The Care and Support Group Tyneside's CQC rating?
- Its current CQC rating dates from 7 July 2022, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does The Care and Support Group Tyneside support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.