Home care agency · Melton Mowbray
Support & Connections Office
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Support & Connections Office- Address
- 21 Kings Road, Melton Mowbray, LE13 1QF
- Run by
- Support & Connections Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- October 2014 (12 years)
- Registered manager
- Deborah Crate
- Company check
- Active, trading since 2012 (13 years), accounts up to date (Companies House 08294543)
- Last CQC check
- 2 Oct 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Melton Mowbray: Home care in Melton Mowbray (9) · Best rated home care agencies in Melton Mowbray · Elderly care at home in Melton Mowbray · Physical disability care at home in Melton Mowbray · Learning disability care at home in Melton Mowbray
CQC page for this service · CQC location ID 1-1549094217
Support & Connections Office at a glance
Support & Connections Office is a CQC-registered home care agency in Melton Mowbray, run by Support & Connections Ltd. Its CQC registration covers adults of all ages, including people living with physical disabilities and learning disabilities.
At its most recent rating, CQC judged it Good overall (October 2019). It is one of 9 CQC-registered home care agencies that have an office within 7 miles of Melton Mowbray; 5 of those are rated Good or Outstanding.
What the ratings tell you
Support & Connections Office has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 77 of the 118 other agencies in Leicestershire that CQC has rated.
Support & Connections Office over the years
CQC registration dates from October 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The CQC website holds 2 reports for it, the latest from 2 October 2019.
The inspection, summarised
- Systems were in place to protect people from abuse.
- Staff received training and were aware of whistleblowing processes.
- Risks were assessed, and guidance was provided to staff to ensure that risks associated with care and support were minimised.
- There were suitable numbers of staff, who were recruited safely and in line with current legislation.
Inspected 20 August 2019; report published 2 October 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Likely fees
We estimate visits from Support & Connections Office at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Leicestershire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Around Melton Mowbray
There are 6 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Melton Mencap, under 0.5 miles away.
7 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Melton Newport ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Past CQC ratings
- Feb 2017
- Oct 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first.
Reports on the CQC website
- CQC inspection report 2 October 2019
- CQC inspection report 10 February 2017
Area and map
- Ward
- Melton Newport
- Parliamentary constituency
- Melton and Syston
- Local NHS (ICB)
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Area classification
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in LE13 (7)
Bigger map · Route planner · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Ownership and company checks
Support & Connections Office is run by Support & Connections Ltd (company 08294543), incorporated in 2012, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Ratings for safety, care and leadership
- Safe87 of 119 in Leicestershire
- Effective96 of 118 in Leicestershire
- Caring100 of 118 in Leicestershire
- Responsive97 of 118 in Leicestershire
- Well-led78 of 119 in Leicestershire
Source: CQC, published 2 October 2019. Under each rating: how many agencies in Leicestershire share it.
Family reviews
There are no reviews of Support & Connections Office yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Frequently asked about Support & Connections Office
- Is Support & Connections Office registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-1549094217 and was rated Good overall in October 2019.
- Where is Support & Connections Office?
- The agency's base is 21 Kings Road, Melton Mowbray, LE13 1QF. Confirm that its carers travel to your area.
- When was Support & Connections Office last inspected?
- The latest rating is dated 2 October 2019, 7 years ago; ask whether there have been changes since.
- Is Support & Connections Office registered for dementia care?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Who runs Support & Connections Office?
- CQC lists Support & Connections Ltd as the provider responsible for Support & Connections Office.
- What kind of care can Support & Connections Office offer?
- Its CQC registration covers homecare agencies. Ask Support & Connections Office how it would adapt if needs increase.
- Is Support & Connections Office rated well for safety?
- CQC rates five key questions. For Support & Connections Office: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What are Support & Connections Office's fees?
- Support & Connections Office hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
More home care agencies nearby
In Leicestershire
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.