Home care agency · Northwich
The Brocken
Illustrative photo, not of The Brocken- Address
- The Brocken, Common Lane, Lach Dennis, Northwich, CW9 7TB
- Run by
- Brighter Days Companions Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2022 (4 years)
- Registered manager
- Ruth Joanne Amoore
- Company check
- Active, trading since 2020 (5 years), accounts up to date (Companies House 13056521)
- Last CQC check
- 9 Sep 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Northwich: Home care in Northwich (31) · Best rated home care agencies in Northwich · Dementia care at home in Northwich · Elderly care at home in Northwich · Physical disability care at home in Northwich · Live-in care in Northwich
Read the full CQC inspection report · CQC location ID 1-12642466909
The Brocken at a glance
Registered with CQC as a home care agency, The Brocken is based in Northwich, run by Brighter Days Companions Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (September 2026). It is one of 31 CQC-registered home care agencies that have an office within 7 miles of Northwich; 22 of those are rated Good or Outstanding.
How it fits locally
There are 4 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Home Instead Limited, 1.9 miles away.
2 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Shakerley ward, classed by ONS as smaller rural (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
Budgeting for this agency
We estimate visits from The Brocken at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, Cheshire West and Chester Council may contribute once it has carried out a free needs assessment.
Safe, effective, caring, responsive, well-led
- Safe75% score53 of 58 in Cheshire West and Chester
- Effective75% score54 of 58 in Cheshire West and Chester
- Caring75% score53 of 58 in Cheshire West and Chester
- Responsive71% score52 of 58 in Cheshire West and Chester
- Well-led75% score49 of 58 in Cheshire West and Chester
From CQC's latest report, published 9 September 2026. Under each rating: how many agencies in Cheshire West and Chester share it.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, The Brocken scores 74%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 18 March 2026, published 9 September 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Where it is
- Ward
- Shakerley
- Parliamentary constituency
- Tatton
- Local NHS (ICB)
- NHS Cheshire and Merseyside Integrated Care Board
- Area classification
- Smaller rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in CW9 (11)
See the wider area · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Ownership and company checks
The Brocken is run by Brighter Days Companions Ltd (company 13056521), incorporated in 2020, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
History with CQC
The Brocken has been registered with CQC since March 2022, about 4 years.
So far CQC has published one overall rating: Good, in September 2026.
What CQC's inspectors reported
- As part of the assessment, we spoke with people and their relatives, staff, leaders and reviewed records in relation to people’s support.
- We did not identify any significant concerns about the support people received.
- Feedback from people ,relatives and staff were positive about the values of the registered provider.
- They told us, “They are lovely and caring", "If I had a concern, they would sort it out", "I feel involved in my care” and “They are a lovely little service.” People felt staff generally had the skills and training to perform their role and meet their needs.
Taken from CQC's own findings (Open Government Licence). Read the full report.
What the ratings tell you
The Brocken has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 48 of the 57 other agencies in Cheshire West and Chester that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Responsive at 71%, averaging 74% overall.
Who the service is registered for
Registration details from CQC.
Family reviews
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The Brocken against its area
- Rated Good. Across Cheshire West and Chester, 95% of the 56 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (September 2026) is more recent than 89% of agency ratings in Cheshire West and Chester.
- Registered with CQC in 2022: it has been registered longer than 34% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Cheshire West and Chester lists 5.
Based on the CQC register for Cheshire West and Chester as at Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Northwich with recent ratings
- GoodOaks Homecare – Mid CheshireSep 2026 · under 0.5 miles
- Helping Hands NorthwichJul 2026 · 1.2 miles
- Your Life (Northwich)Oct 2026 · 1.3 miles
Quick answers about The Brocken
- When did CQC last rate The Brocken?
- The rating now shown was published on 9 September 2026. Ask what has changed since then, for example in management or staffing.
- Can The Brocken care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is The Brocken registered with CQC?
- The Brocken is on the CQC register as a home care agency (ID 1-12642466909) and was rated Good overall in September 2026.
- Where is The Brocken based?
- The Brocken, Common Lane, Lach Dennis, Northwich, CW9 7TB is the agency's office; check it serves your postcode.
- How did The Brocken score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from The Brocken cost?
- No fee list from The Brocken has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs The Brocken?
- Brighter Days Companions Ltd is the registered provider for The Brocken.
- What services is The Brocken registered for?
- CQC lists The Brocken under: homecare agencies. Check which of these it is actively providing now.
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In Cheshire West and Chester
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.