Home care agency · Knaresborough
The Care and Support Group North Yorkshire
Illustrative photo, not of The Care and Support Group North Yorkshire- Address
- Suite 17, Knaresborough Technology Park, Manse Lane, Knaresborough, HG5 8LF
- Run by
- The Care and Support Group Ltd (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2021 (5 years)
- Part of
- My Homecare
- Registered manager
- Nicola Ann Taylor
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08965397)
- Last CQC check
- 22 Sep 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Knaresborough: Home care in Knaresborough (38) · Best rated home care agencies in Knaresborough · Dementia care at home in Knaresborough · Elderly care at home in Knaresborough · Physical disability care at home in Knaresborough · Live-in care in Knaresborough
CQC page for this service · CQC location ID 1-11045790605
The Care and Support Group North Yorkshire at a glance
Registered with CQC as a home care agency, The Care and Support Group North Yorkshire is based in Knaresborough, run by The Care and Support Group Ltd. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (September 2022). Effective was rated Requires improvement. It is one of 38 CQC-registered home care agencies that have an office within 7 miles of Knaresborough; 31 of those are rated Good or Outstanding.
Reading The Care and Support Group North Yorkshire's CQC ratings
For The Care and Support Group North Yorkshire, Effective is rated below Good; 4 other areas are Good.
Across North Yorkshire, 5 of 130 rated agencies are Requires improvement for Effective (4%).
The Effective findings are the part of the report to read closely; ask the manager what has been put right.
Who they support
Registration details from CQC.
Past CQC ratings
- Sep 2022
- Today Rating 4 years old
Overall ratings CQC has published for this location, oldest first.
Published inspection reports
- CQC inspection report 22 September 2022
Location and local area
- Ward
- Knaresborough West
- Council
- North Yorkshire Council · paying for care
- Parliamentary constituency
- Harrogate and Knaresborough
- NHS planning area
- NHS Humber and North Yorkshire Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in HG5 (5)
See the wider area · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The inspection, summarised
- People were supported to have choice and control of their own lives where possible and where people needed support from others to make decisions or lacked capacity this wasn't always recorded appropriately.
- People and their relatives gave us mixed feedback regarding their call times and the manager confirmed recent staffing issues had impacted on some calls and recruitment plans were in place to resolve this.
- People received person-centred support and staff knew people well.
- People and their relatives told us they were happy with the care they received.
Inspected 17 August 2022; report published 22 September 2022; supporting 20 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
How it fits locally
There are 9 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is Helping Hands Knaresborough, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
10 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in Knaresborough West ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Ratings for safety, care and leadership
- Safe109 of 130 in North Yorkshire
- Effective5 of 130 in North Yorkshire
- Caring119 of 130 in North Yorkshire
- Responsive120 of 130 in North Yorkshire
- Well-led102 of 130 in North Yorkshire
As rated by CQC, published 22 September 2022. Under each rating: how many agencies in North Yorkshire share it.
Budgeting for this agency
We estimate visits from The Care and Support Group North Yorkshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, North Yorkshire Council may contribute once it has carried out a free needs assessment.
The registered provider
The Care and Support Group North Yorkshire is run by The Care And Support Group Ltd (company 08965397), incorporated in 2014, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
The Care and Support Group Ltd runs 5 CQC-registered services across 5 council areas; 3 of the 4 with a rating are Good or Outstanding (75%), against 88% for the same mix of services across England.
It trades under the My Homecare brand, which covers 7 services run by 3 registered providers.
History with CQC
CQC registration dates from June 2021, so the service has been operating for around 5 years under its current registration.
One overall rating to date: Good, published September 2022.
No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
The Care and Support Group North Yorkshire against its area
- Rated Good. Across North Yorkshire, 92% of the 130 rated home care agencies are Good or Outstanding and 7 are Outstanding.
- Its rating (September 2022) is more recent than 59% of agency ratings in North Yorkshire.
- Registered with CQC in 2021: it has been registered longer than 36% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in North Yorkshire lists 6.
- Areas CQC rated below Good: Effective (4% of home care agencies in North Yorkshire are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in North Yorkshire; CQC register, Oct 2026.
Closest alternatives
Guides for families
Knaresborough: home care agencies inspected recently
- Helping Hands KnaresboroughNov 2024 · 0.7 miles
- YourLife (Harrogate)Jan 2025 · 2.4 miles
- Ellie Sunrise Healthcare LtdDec 2025 · 2.7 miles
The Care and Support Group North Yorkshire: common questions
- When was The Care and Support Group North Yorkshire last inspected?
- The rating now shown was published on 22 September 2022, 4 years ago. Ask what has changed since then, for example in management or staffing.
- Is The Care and Support Group North Yorkshire registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is The Care and Support Group North Yorkshire registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-11045790605 and was rated Good overall in September 2022.
- Where is The Care and Support Group North Yorkshire?
- Suite 17, Knaresborough Technology Park, Manse Lane, Knaresborough, HG5 8LF is the agency's office; check it serves your postcode.
- Is The Care and Support Group North Yorkshire rated well for safety?
- The five CQC areas: Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does The Care and Support Group North Yorkshire charge?
- The Care and Support Group North Yorkshire's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs The Care and Support Group North Yorkshire?
- On CQC's register the provider is The Care and Support Group Ltd.
- What kind of care can The Care and Support Group North Yorkshire offer?
- The Care and Support Group North Yorkshire is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
More home care agencies nearby
In North Yorkshire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.