Home care agency · Stoke-on-trent
THE OFFICE AT 254 ENDON ROAD
Illustrative photo, not of THE OFFICE AT 254 ENDON ROAD- Address
- 254 Endon Road, Norton Green, Stoke-on-trent, ST6 8PF
- Run by
- Umbrella Care (Midlands) Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2017 (9 years)
- Registered manager
- Laura Jayne Dodd
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08649426)
- Last CQC check
- 2 May 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Stoke-on-Trent: Home care in Stoke-on-Trent (109) · Best rated home care agencies in Stoke-on-Trent · Dementia care at home in Stoke-on-Trent · Physical disability care at home in Stoke-on-Trent · Learning disability care at home in Stoke-on-Trent · Live-in care in Stoke-on-Trent
CQC page for this service · CQC location ID 1-3602427116
An overview of THE OFFICE AT 254 ENDON ROAD
Registered with CQC as a home care agency, THE OFFICE AT 254 ENDON ROAD is based in Stoke-on-trent, run by Umbrella Care (Midlands) Ltd. It supports adults under 65, with registered specialisms in dementia, physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (May 2019). It is one of 27 CQC-registered home care agencies that have an office within 7 miles of Biddulph; 15 of those are rated Good or Outstanding.
Reading THE OFFICE AT 254 ENDON ROAD's CQC ratings
All five areas CQC looks at are rated Good for THE OFFICE AT 254 ENDON ROAD: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 29 of the 41 other agencies in Stoke-on-Trent that CQC has rated.
THE OFFICE AT 254 ENDON ROAD over the years
CQC registration dates from May 2017, so the service has been operating for around 9 years under its current registration.
CQC has published 2 overall ratings for it (2018–2019), starting at Requires improvement and improving to Good.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
There are 2 CQC reports on file for this address; the newest is from 2 May 2019.
Likely fees
We estimate visits from THE OFFICE AT 254 ENDON ROAD at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Stoke-on-Trent Council can help with costs for people with savings under £23,250, starting with a free assessment.
Around Stoke-on-trent
There are 22 other agencies within 3 miles, 14 of them rated Good or Outstanding; the nearest is Creative Support - Staffordshire Services, 1.6 miles away.
13 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Baddeley, Milton & Norton ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Past CQC ratings
- Feb 2018
- May 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 2 May 2019
- CQC inspection report 27 February 2018
The neighbourhood
- Ward
- Baddeley, Milton & Norton
- Parliamentary constituency
- Stoke-on-Trent North
- NHS area (integrated care board)
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in ST6 (21)
View on OpenStreetMap · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Who the service is registered for
Registration details from CQC.
CQC ratings, area by area
- Safe32 of 42 in Stoke-on-Trent
- Effective37 of 42 in Stoke-on-Trent
- Caring39 of 42 in Stoke-on-Trent
- Responsive39 of 42 in Stoke-on-Trent
- Well-led30 of 42 in Stoke-on-Trent
From CQC's latest report, published 2 May 2019. Under each rating: how many agencies in Stoke-on-Trent share it.
The registered provider
THE OFFICE AT 254 ENDON ROAD is run by Umbrella Care (midlands) Ltd. (company 08649426), incorporated in 2013, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Inspection findings in brief
- People that were being supported at the time of inspection had a range of support needs, such as people living with dementia and people with physical disabilities.
- People's experience of using this service: At the last inspection in February 2018, the service was rated as Requires Improvement overall, with breaches of the regulations in relation to consent, staff training, registration requirements and governance.
- People had their needs assessed and had access to health care professionals when needed.
- People were supported when nearing end of life, although people were not routinely supported with end of life wishes, meaning that future plans had not been discussed with people.
Inspected 26 March 2019; report published 2 May 2019; supporting 12 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed THE OFFICE AT 254 ENDON ROAD here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How THE OFFICE AT 254 ENDON ROAD compares
- Rated Good. Across Stoke-on-Trent, 79% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (May 2019) is more recent than 29% of agency ratings in Stoke-on-Trent.
- Registered with CQC in 2017: it has been registered longer than 77% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Stoke-on-Trent lists 6.
Comparison set: every registered home care agency in Stoke-on-Trent, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Stoke-on-Trent with recent ratings
- Lilyrose Care Group Ltd - StaffordshireMar 2026 · 4.9 miles
THE OFFICE AT 254 ENDON ROAD questions answered
- How recent is THE OFFICE AT 254 ENDON ROAD's CQC rating?
- Its current CQC rating dates from 2 May 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can THE OFFICE AT 254 ENDON ROAD care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is THE OFFICE AT 254 ENDON ROAD regulated by the Care Quality Commission?
- It is. The CQC register records THE OFFICE AT 254 ENDON ROAD as a home care agency, location ID 1-3602427116 and was rated Good overall in May 2019.
- What is THE OFFICE AT 254 ENDON ROAD's address?
- Its office is at 254 Endon Road, Norton Green, Stoke-on-trent, ST6 8PF. Carers travel to people's homes, so check it covers your street.
- How did THE OFFICE AT 254 ENDON ROAD score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from THE OFFICE AT 254 ENDON ROAD cost?
- THE OFFICE AT 254 ENDON ROAD's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who is the registered provider for THE OFFICE AT 254 ENDON ROAD?
- The registered provider is Umbrella Care (Midlands) Ltd, according to CQC.
- What kind of care can THE OFFICE AT 254 ENDON ROAD offer?
- Its CQC registration covers homecare agencies. Ask THE OFFICE AT 254 ENDON ROAD how it would adapt if needs increase.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.