Home care agency · Truro
Total Community Care
Illustrative photo, not of Total Community Care- Address
- Health and Wellbeing Innovation Centre, Treliske, Truro, TR1 3FF
- Run by
- Total Community Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2014 (12 years)
- Registered manager
- Robert Colin Goldsworthy
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05985316)
- Last CQC check
- 23 Sep 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Truro: Home care in Truro (29) · Best rated home care agencies in Truro · Dementia care at home in Truro · Elderly care at home in Truro · Physical disability care at home in Truro · Live-in care in Truro
Read the full CQC inspection report · CQC location ID 1-1421956472
About this agency
Total Community Care is a CQC-registered home care agency in Truro, run by Total Community Care Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2022). It is one of 29 CQC-registered home care agencies that have an office within 7 miles of Truro; 20 of those are rated Good or Outstanding.
What inspectors found
- The management of medicines had improved since the time of the last inspection.
- Records were being kept of medicines administered and there were systems in place to check they were being administered safely.
- When people took control of managing their own medicines, records did not always reflect prescribing guidelines.
- This was actively being reviewed and addressed to protect the person and the staff supporting them.
Inspected 5 August 2022; report published 23 September 2022; supporting 47 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Costs to expect
We estimate visits from Total Community Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Cornwall Council after a needs and financial assessment.
Who the service is registered for
Taken from its CQC registration.
The ratings in context
All five areas CQC looks at are rated Good for Total Community Care: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 69 of the 86 other agencies in Cornwall that CQC has rated.
Choice nearby
There are 17 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Heart of the South Cornwall Branch, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).
10 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Gloweth, Malabar & Shortlanesend ward, classed by ONS as urban (further from a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Ratings for safety, care and leadership
- Safe77 of 87 in Cornwall
- Effective81 of 87 in Cornwall
- Caring78 of 87 in Cornwall
- Responsive81 of 87 in Cornwall
- Well-led70 of 87 in Cornwall
As rated by CQC, published 23 September 2022. Under each rating: how many agencies in Cornwall share it.
Track record
Registered in May 2014, it has 12 years on the CQC register.
CQC has published 4 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 1 time, and is now Good.
It has gone 4 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
4 reports have been published for this location, most recently on 23 September 2022.
The company behind Total Community Care
Total Community Care is run by Total Community Care Limited (company 05985316), incorporated in 2006, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
Rating history
- Nov 2016
- Jul 2019
- Sep 2021
- Sep 2022
- Today Rating 4 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 23 September 2022
- CQC inspection report 16 September 2021
- CQC inspection report 6 July 2019
- CQC inspection report 19 November 2016
The neighbourhood
- Ward
- Gloweth, Malabar & Shortlanesend
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- Truro and Falmouth
- Local NHS (ICB)
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Urban or rural
- Urban; further from a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in TR1 (7)
Larger map · Route planner · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Family reviews
No family has reviewed Total Community Care on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across Cornwall, 91% of the 86 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (September 2022) is more recent than 60% of agency ratings in Cornwall.
- Registered with CQC in 2014: it has been registered longer than 73% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Cornwall lists 5.
Benchmarked against all CQC-registered home care agencies in Cornwall (Oct 2026).
Closest alternatives
Guides for families
Truro: home care agencies inspected recently
- Loyal Bee CareJun 2026 · 4.8 miles
- Alexandras Community Care TruroJan 2026 · 1.0 miles
- Live Life Care LimitedJun 2026 · 3.5 miles
Frequently asked about Total Community Care
- Who is the registered provider for Total Community Care?
- The registered provider is Total Community Care Limited, according to CQC.
- What kind of care can Total Community Care offer?
- Registration for Total Community Care covers: homecare agencies. Check which of these it offers today.
- How is Total Community Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Total Community Care charge?
- We don't have published prices from Total Community Care yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Total Community Care a registered provider?
- It is. The CQC register records Total Community Care as a home care agency, location ID 1-1421956472 and was rated Good overall in September 2022.
- What is Total Community Care's address?
- Its office is at Health and Wellbeing Innovation Centre, Treliske, Truro, TR1 3FF. Carers travel to people's homes, so check it covers your street.
- How recent is Total Community Care's CQC rating?
- The latest rating is dated 23 September 2022, 4 years ago; ask whether there have been changes since.
- Is Total Community Care registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
Agencies in neighbouring towns
In Cornwall
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.