Home care agency · York
United Response - York Leeds Harrogate DCA
Illustrative photo, not of United Response - York Leeds Harrogate DCA- Address
- Unit 1, Isis Court, Rosetta Way, York, YO26 5NA
- Run by
- United Response (37 services)
- Type of provider
- Charity (registered charity 265249)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Part of
- United Response
- Registered manager
- Wayne Brian Dunn Emma Louise Bailey
- Company check
- Active, trading since 1973 (53 years), accounts up to date (Companies House 01133776)
- Last CQC check
- 26 Jul 2017
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in York: Home care in York (42) · Best rated home care agencies in York · Dementia care at home in York · Physical disability care at home in York · Learning disability care at home in York · Live-in care in York
Open CQC's full report · CQC location ID 1-123018468
About United Response - York Leeds Harrogate DCA
Registered with CQC as a home care agency that also provides supported living, United Response - York Leeds Harrogate DCA is based in York, run by United Response. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (July 2017). It is one of 42 CQC-registered home care agencies that have an office within 7 miles of York; 29 of those are rated Good or Outstanding.
Who runs it
United Response - York Leeds Harrogate DCA is run by United Response (company 01133776), incorporated in 1973, 37 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 13 active directors and there is no insolvency history.
United Response runs 37 CQC-registered services across 19 council areas; 35 of the 37 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
It trades under the United Response brand, which covers 37 services run by 1 registered provider.
Key points from CQC's visit
- The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the main office.
- York DCA is owned by United Response and provides services to people with a wide range of complex needs in community settings, such as people's own homes and supported living houses.
- The service provides domiciliary care and support services from the registered office location in the centre of York.
- Like registered providers, they are 'registered persons'.
Inspected 10 July 2017; report published 26 July 2017. Taken from CQC's own findings (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for United Response - York Leeds Harrogate DCA: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 23 of the 33 other agencies in York that CQC has rated.
Track record
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2016–2017), starting at Requires improvement and improving to Good.
9 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 4, with the most recent dated 26 July 2017.
Registered specialisms
Specialisms as registered with CQC.
Costs to expect
We estimate visits from United Response - York Leeds Harrogate DCA at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
If savings are under the upper limit (£23,250 in England), York Council may pay part of the cost after a free care needs assessment.
Rating history
- Jul 2016
- Jul 2017
- Today Rating 9 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 26 July 2017
- CQC inspection report 7 July 2016
- Inspection report 28 August 2013
- Inspection report 29 September 2012
Where it is
- Ward
- Acomb
- Council
- City of York Council · paying for care
- Parliamentary constituency
- York Central
- Integrated care board
- NHS Humber and North Yorkshire Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in YO26 (6)
Larger map · Get directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Ratings for safety, care and leadership
- Safe30 of 34 in York
- Effective30 of 34 in York
- Caring29 of 34 in York
- Responsive32 of 34 in York
- Well-led24 of 34 in York
From CQC's latest report, published 26 July 2017. Under each rating: how many agencies in York share it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Care Preference Ltd, 0.8 miles away.
Every one of the 19 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Acomb ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Family reviews
Nobody has reviewed United Response - York Leeds Harrogate DCA here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
United Response - York Leeds Harrogate DCA against its area
- Rated Good. Across York, 91% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2017) is more recent than 0% of agency ratings in York.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in York lists 6.
Benchmarked against all CQC-registered home care agencies in York (Oct 2026).
Other agencies close by
Guides for families
Newer ratings near York
- St Anne's Community Services - York DCAJan 2025 · 1.8 miles
- Heritage Healthcare YorkNov 2024 · 2.1 miles
- The OaksJan 2025 · 2.5 miles
United Response - York Leeds Harrogate DCA questions answered
- What type of care does United Response - York Leeds Harrogate DCA provide?
- Registration for United Response - York Leeds Harrogate DCA covers: homecare agencies, supported living. Check which of these it offers today.
- Who is the registered provider for United Response - York Leeds Harrogate DCA?
- On CQC's register the provider is United Response.
- How much does care from United Response - York Leeds Harrogate DCA cost?
- United Response - York Leeds Harrogate DCA hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is United Response - York Leeds Harrogate DCA rated for safety and leadership?
- CQC rates five key questions. For United Response - York Leeds Harrogate DCA: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is United Response - York Leeds Harrogate DCA?
- The agency works from Unit 1, Isis Court, Rosetta Way, York, YO26 5NA; ask which postcodes its carers cover.
- Is United Response - York Leeds Harrogate DCA regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-123018468 and was rated Good overall in July 2017.
- Can United Response - York Leeds Harrogate DCA care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was United Response - York Leeds Harrogate DCA last inspected?
- CQC published the current rating on 26 July 2017, 9 years ago. Older ratings are common, so ask about changes since.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.