Home care agency · Cambridge
Universal Complex Care Ltd
Typical fee here £29–£35.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Universal Complex Care Ltd- Address
- Willow Lodge, Mill Lane, Burwell, Cambridge, CB25 0HJ
- Run by
- Universal Complex Care Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2024 (2 years)
- Registered manager
- Gwenda Ruvarashe Masawi Precious Masawi
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11471644)
- Last CQC check
- Not listed
- Typical fees Estimated
- £29–£35.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care · Treatment of disease, disorder or injury
More in Newmarket: Home care in Newmarket (17) · Best rated home care agencies in Newmarket · Dementia care at home in Newmarket · Elderly care at home in Newmarket · Physical disability care at home in Newmarket · Live-in care in Newmarket
See this service on the CQC website · CQC location ID 1-18392667306
An overview of Universal Complex Care Ltd
Universal Complex Care Ltd in Cambridge is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, mental health conditions and sight or hearing loss among its specialisms.
There is no published CQC rating yet; newly registered services are usually rated after their first inspection. It is one of 17 CQC-registered home care agencies that have an office within 7 miles of Newmarket; 10 of those are rated Good or Outstanding.
Map and area details
- Ward
- Burwell
- Parliamentary constituency
- Ely and East Cambridgeshire
- NHS planning area
- NHS Central East Integrated Care Board
- Urban or rural
- Larger rural (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in CB25 (12)
See the wider area · How to get there · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Who runs it
Universal Complex Care Ltd is run by Universal Complex Care Ltd (company 11471644), incorporated in 2018, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.
Universal Complex Care Ltd runs 2 CQC-registered services across 2 council areas.
Choice nearby
There are 7 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is ROYALE HOMECARE, 2.4 miles away.
It sits in Burwell ward, classed by ONS as larger rural (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Costs to expect
We estimate visits from Universal Complex Care Ltd at £29–£35.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £340 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Cambridgeshire Council may pay part of the cost after a free care needs assessment.
Who the service is registered for
Specialisms as registered with CQC.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
How Universal Complex Care Ltd compares
- Registered with CQC in 2024: it has been registered longer than 22% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Cambridgeshire lists 6.
Compared with every CQC-registered home care agency in Cambridgeshire. Source: CQC register, Oct 2026.
Also nearby
Guides for families
Newmarket: home care agencies inspected recently
- Time2Care (BSE) LtdJul 2026 · 3.2 miles
Frequently asked about Universal Complex Care Ltd
- How much does care from Universal Complex Care Ltd cost?
- Universal Complex Care Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Where is Universal Complex Care Ltd based?
- Willow Lodge, Mill Lane, Burwell, Cambridge, CB25 0HJ. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Universal Complex Care Ltd registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Universal Complex Care Ltd regulated by the Care Quality Commission?
- Universal Complex Care Ltd is on the CQC register as a home care agency (ID 1-18392667306), and has not yet been given an overall rating.
- What type of care does Universal Complex Care Ltd provide?
- Universal Complex Care Ltd is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
Look further afield
In Cambridgeshire
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.