Home care agency · Brighton
White Heart Care Services
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of White Heart Care Services- Address
- Mocatta House, Trafalgar Place, Brighton, BN1 4DU
- Run by
- White Heart Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2018 (7 years)
- Registered manager
- George Michael Yanni Mikhael Americo Vieira Carvalho
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11453949)
- Last CQC check
- 14 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Personal care
More in Brighton: Home care in Brighton (59) · Best rated home care agencies in Brighton · Dementia care at home in Brighton · Elderly care at home in Brighton · Physical disability care at home in Brighton · Live-in care in Brighton
Read the full CQC inspection report · CQC location ID 1-5709748977
Introducing White Heart Care Services
Registered with CQC as a home care agency, White Heart Care Services is based in Brighton, run by White Heart Care Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (December 2019). It is one of 59 CQC-registered home care agencies that have an office within 7 miles of Brighton; 37 of those are rated Good or Outstanding.
Reading White Heart Care Services's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 28 of the 36 other agencies in Brighton and Hove that CQC has rated.
Ratings over time
- Dec 2019
- Today Rating 6 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 14 December 2019
Finding it
- Ward
- West Hill & North Laine
- Parliamentary constituency
- Brighton Pavilion
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in BN1 (15)
Bigger map · Plan a journey · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Alpha May Care First, under 0.5 miles away.
13 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in West Hill & North Laine ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Budgeting for this agency
We estimate visits from White Heart Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Brighton and Hove Council can help with costs for people with savings under £23,250, starting with a free assessment.
History with CQC
White Heart Care Services has been registered with CQC since November 2018, about 7 years.
CQC has rated it once overall, as Good, in December 2019.
No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Who it can help
Specialisms as registered with CQC.
CQC ratings, area by area
- Safe32 of 37 in Brighton and Hove
- Effective34 of 37 in Brighton and Hove
- Caring32 of 37 in Brighton and Hove
- Responsive35 of 37 in Brighton and Hove
- Well-led29 of 37 in Brighton and Hove
As rated by CQC, published 14 December 2019. Under each rating: how many agencies in Brighton and Hove share it.
The registered provider
White Heart Care Services is run by White Heart Care Ltd (company 11453949), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Inspection findings in brief
- Staff received training during an induction period, and shadowed senior staff before working alone.
- Staff told us the registered manager was very supportive and they could ring him for help if they were unsure about anything.
- Staff took time when supporting people to eat and drink.
- People's care was assessed frequently by the registered manager and changes made after discussion with people and other healthcare professionals.
Inspected 15 November 2019; report published 14 December 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
No family has reviewed White Heart Care Services on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where White Heart Care Services stands locally
- Rated Good. Across Brighton and Hove, 86% of the 37 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (December 2019) is more recent than 22% of agency ratings in Brighton and Hove.
- Registered with CQC in 2018: it has been registered longer than 62% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Brighton and Hove lists 5.
All figures compare it with other home care agencies in Brighton and Hove; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Brighton
- Future Home Care Ltd KentSep 2025 · 0.7 miles
- Cheriton Homecare LimitedMar 2026 · 1.5 miles
- Coastal Homecare (Hove) LimitedMay 2026 · 1.8 miles
What families ask about White Heart Care Services
- What type of care does White Heart Care Services provide?
- Registration for White Heart Care Services covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for White Heart Care Services?
- White Heart Care Services is run by White Heart Care Ltd, the registered provider on the CQC register.
- What are White Heart Care Services's fees?
- We don't have published prices from White Heart Care Services yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is White Heart Care Services rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Where is White Heart Care Services based?
- The agency's base is Mocatta House, Trafalgar Place, Brighton, BN1 4DU. Confirm that its carers travel to your area.
- Is White Heart Care Services regulated by the Care Quality Commission?
- White Heart Care Services is on the CQC register as a home care agency (ID 1-5709748977) and was rated Good overall in December 2019.
- Can White Heart Care Services care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was White Heart Care Services last inspected?
- 14 December 2019 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
More home care agencies nearby
In Brighton and Hove
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.