Home care agency · Salisbury
Whiteheart Health Care Wiltshire
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Whiteheart Health Care Wiltshire- Address
- 3rd Floor, Cross Keys House, 22 Queen Street, Salisbury, SP1 1EY
- Run by
- Whiteheart Health Care Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2023 (2 years)
- Registered manager
- Odireen Gwatsvaira
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13647177)
- Last CQC check
- 29 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Salisbury: Home care in Salisbury (30) · Best rated home care agencies in Salisbury · Elderly care at home in Salisbury · Care for adults under 65 at home in Salisbury · Live-in care in Salisbury · 24-hour care in Salisbury
Read the full CQC inspection report · CQC location ID 1-18010343195
About this agency
Whiteheart Health Care Wiltshire in Salisbury is registered with the Care Quality Commission as a home care agency, run by Whiteheart Health Care Ltd. It is registered to support adults of all ages.
CQC rated it Requires improvement overall (July 2025). Safe and Well-led were rated Requires improvement. It is one of 30 CQC-registered home care agencies that have an office within 7 miles of Salisbury; 18 of those are rated Good or Outstanding.
History with CQC
CQC registration dates from November 2023, so the service has been operating for around 2 years under its current registration.
Its only published overall rating so far is Requires improvement, from July 2025.
Registered specialisms
From the CQC register; ask how each need is met in practice.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Connect and Care, under 0.5 miles away.
5 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Salisbury St Edmund's ward, classed by ONS as urban (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Ratings for safety, care and leadership
- Safe13 of 110 in Wiltshire
- Effective102 of 110 in Wiltshire
- Caring103 of 110 in Wiltshire
- Responsive104 of 110 in Wiltshire
- Well-led12 of 110 in Wiltshire
CQC key question ratings, published 29 July 2025. Under each rating: how many agencies in Wiltshire share it.
Budgeting for this agency
We estimate visits from Whiteheart Health Care Wiltshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Wiltshire Council may pay part of the cost after a free care needs assessment.
The company behind Whiteheart Health Care Wiltshire
Whiteheart Health Care Wiltshire is run by Whiteheart Health Care Ltd (company 13647177), incorporated in 2021, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care, care for people with learning disabilities, mental health problems or substance misuse, residential care for older and disabled people and other residential care.
Whiteheart Health Care Ltd runs 2 CQC-registered services across 2 council areas.
Key points from CQC's visit
- There were gaps in recording on people’s medicines administration records (MAR).
- MAR did not contain all the information needed for staff to know what medicines to administer and when.
- People’s risk management plans did not contain enough details for staff to know how to provide safe care.
- Comments included, “I think they [staff] are very caring to be honest.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Finding it
- Ward
- Salisbury St Edmund's
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Salisbury
- NHS area (integrated care board)
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Area classification
- Urban, further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in SP1 (15)
Larger map · Route planner · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
The ratings in context
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Wiltshire, 13 of 110 rated agencies are Requires improvement for Safe (12%), while 12 of 110 rated agencies are Requires improvement for Well-led (11%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Family reviews
No family has reviewed Whiteheart Health Care Wiltshire on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Whiteheart Health Care Wiltshire in local context
- Rated Requires improvement. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2025) is more recent than 75% of agency ratings in Wiltshire.
- Registered with CQC in 2023: it has been registered longer than 27% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Wiltshire lists 6.
- Areas CQC rated below Good: Safe (13% of home care agencies in Wiltshire are also rated below Good here); Well-led (12% of home care agencies in Wiltshire are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Wiltshire; CQC register, Oct 2026.
Nearby options
Guides for families
Salisbury: home care agencies inspected recently
- Altogether Care - Care At Home Limited SalisburyJun 2026 · under 0.5 miles
- New Support Care LimitedMay 2026 · under 0.5 miles
- Continuity Healthcare Services Private LimitedJun 2026 · under 0.5 miles
Whiteheart Health Care Wiltshire questions answered
- How recent is Whiteheart Health Care Wiltshire's CQC rating?
- Its current CQC rating dates from 29 July 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Whiteheart Health Care Wiltshire care for someone with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Is Whiteheart Health Care Wiltshire a registered provider?
- Whiteheart Health Care Wiltshire is on the CQC register as a home care agency (ID 1-18010343195) and was rated Requires improvement overall in July 2025.
- Where is Whiteheart Health Care Wiltshire?
- Its office is at 3rd Floor, Cross Keys House, 22 Queen Street, Salisbury, SP1 1EY. Carers travel to people's homes, so check it covers your street.
- How did Whiteheart Health Care Wiltshire score on each CQC key question?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What are Whiteheart Health Care Wiltshire's fees?
- Whiteheart Health Care Wiltshire has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Whiteheart Health Care Wiltshire?
- Whiteheart Health Care Wiltshire is run by Whiteheart Health Care Ltd, the registered provider on the CQC register.
- What type of care does Whiteheart Health Care Wiltshire provide?
- Whiteheart Health Care Wiltshire is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
Agencies in neighbouring towns
In Wiltshire
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.