Home care agency · Accrington
Willowbrook Homecare
Illustrative photo, not of Willowbrook Homecare- Address
- 188-190 Union Road, Oswaldtwistle, Accrington, BB5 3EG
- Run by
- Willowbrook (Hyndburn) Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Victoria Leeann Yates Mary Elizabeth Noone
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04881149)
- Last CQC check
- 22 May 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Accrington: Home care in Accrington (94) · Best rated home care agencies in Accrington · Dementia care at home in Accrington · Elderly care at home in Accrington · Physical disability care at home in Accrington · Live-in care in Accrington
Read the full CQC inspection report · CQC location ID 1-120784635
An overview of Willowbrook Homecare
Willowbrook Homecare in Accrington is registered with the Care Quality Commission as a home care agency, run by Willowbrook (Hyndburn) Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (May 2018). Safe was rated Requires improvement. It is one of 76 CQC-registered home care agencies that have an office within 7 miles of Oswaldtwistle; 52 of those are rated Good or Outstanding.
From the latest CQC inspection
- It provides personal care to people living in their own houses.
- The agency also provides care and support to people living in specialist 'extra care' housing.
- Extra care housing is purpose-built or adapted single household accommodation in a shared site or building.
- The accommodation is bought or rented, and is the occupant's own home.
Inspected 19 April 2018; report published 22 May 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
How its rating has changed
- May 2016
- May 2018
- Today Rating 8 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 22 May 2018
- CQC inspection report 27 May 2016
- Inspection report 30 May 2013
- Inspection report 8 November 2012
- Inspection report 25 June 2012
The neighbourhood
- Ward
- St Andrew's
- Council
- Lancashire County Council · paying for care
- Parliamentary constituency
- Hyndburn
- NHS integrated care board
- NHS Lancashire and South Cumbria Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in BB5 (10)
Open the full map · How to get there · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
CQC ratings, area by area
- Safe15 of 212 in Lancashire
- Effective204 of 212 in Lancashire
- Caring199 of 212 in Lancashire
- Responsive197 of 212 in Lancashire
- Well-led191 of 212 in Lancashire
From CQC's latest report, published 22 May 2018. Under each rating: how many agencies in Lancashire share it.
How long it has been running
CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2016–2018), starting at Good and staying Good every time.
8 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 5, with the most recent dated 22 May 2018.
What it may cost
We estimate visits from Willowbrook Homecare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, Lancashire Council may contribute once it has carried out a free needs assessment.
The registered provider
Willowbrook Homecare is run by Willowbrook (hyndburn) Limited (company 04881149), incorporated in 2003, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Willowbrook (Hyndburn) Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 2 are in Lancashire, so it is a local operator rather than a national chain.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Big Blue Door, under 0.5 miles away.
15 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in St Andrew's ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Lancashire and South Cumbria ICB.
Specialisms
Registration details from CQC.
Reading Willowbrook Homecare's CQC ratings
For Willowbrook Homecare, Safe is rated below Good; 4 other areas are Good.
Across Lancashire, 15 of 212 rated agencies are Requires improvement for Safe (7%).
The Safe findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
Be the first to review Willowbrook Homecare. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Willowbrook Homecare compares
- Rated Good. Across Lancashire, 97% of the 211 rated home care agencies are Good or Outstanding and 10 are Outstanding.
- Its rating (May 2018) is more recent than 5% of agency ratings in Lancashire.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Lancashire lists 5.
- Areas CQC rated below Good: Safe (8% of home care agencies in Lancashire are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Lancashire. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Accrington
- Right At Home (East Lancashire & Ribble Valley)Sep 2026 · 4.4 miles
- Carelytical Homecare LtdMar 2025 · 1.7 miles
- Prestige Nursing East LancsSep 2026 · 2.4 miles
Questions about Willowbrook Homecare
- Can Willowbrook Homecare care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How recent is Willowbrook Homecare's CQC rating?
- The rating now shown was published on 22 May 2018, 8 years ago. Ask what has changed since then, for example in management or staffing.
- What is Willowbrook Homecare's address?
- 188-190 Union Road, Oswaldtwistle, Accrington, BB5 3EG is the agency's office; check it serves your postcode.
- Is Willowbrook Homecare registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-120784635 and was rated Good overall in May 2018.
- How much does care from Willowbrook Homecare cost?
- Willowbrook Homecare has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Willowbrook Homecare rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Willowbrook Homecare offer?
- Its CQC registration covers homecare agencies, supported housing. Ask Willowbrook Homecare how it would adapt if needs increase.
- Which provider runs Willowbrook Homecare?
- CQC lists Willowbrook (Hyndburn) Limited as the provider responsible for Willowbrook Homecare.
Compare other agencies nearby
In Lancashire
Providers: display this rating on your own site
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.