Home care agency · Maidstone
Xtracare Ltd
Illustrative photo, not of Xtracare Ltd- Address
- Brecon House, Ground Floor, 16 -16A Albion Place, Maidstone, ME14 5DZ
- Run by
- Xtracare Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2011 (15 years)
- Registered manager
- Susan Uwins
- Company check
- Active, trading since 2005 (21 years), accounts up to date (Companies House 05353861)
- Last CQC check
- 26 Jan 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Maidstone: Home care in Maidstone (88) · Best rated home care agencies in Maidstone · Dementia care at home in Maidstone · Elderly care at home in Maidstone · Physical disability care at home in Maidstone · Live-in care in Maidstone
Read the full CQC inspection report · CQC location ID 1-251421733
About Xtracare Ltd
Registered with CQC as a home care agency, Xtracare Ltd is based in Maidstone. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (January 2019). It is one of 88 CQC-registered home care agencies that have an office within 7 miles of Maidstone; 34 of those are rated Good or Outstanding.
Track record
Registered in May 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2019), starting at Requires improvement and improving to Good.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The CQC website holds 5 reports for it, the latest from 26 January 2019.
Each area CQC checks
- Safe178 of 226 in Kent
- Effective194 of 226 in Kent
- Caring203 of 226 in Kent
- Responsive198 of 225 in Kent
- Well-led160 of 226 in Kent
CQC key question ratings, published 26 January 2019. Under each rating: how many agencies in Kent share it.
Who they support
Registration details from CQC.
Ownership and company checks
Xtracare Ltd is run by Xtracare Ltd (company 05353861), incorporated in 2005, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is The BIS Services - DCS, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
9 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Grove Green & Vinters Park ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Costs to expect
We estimate visits from Xtracare Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Kent Council for a free care needs assessment.
What the ratings tell you
Xtracare Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 159 of the 225 other agencies in Kent that CQC has rated.
Ratings over time
- Jun 2015
- Aug 2016
- Jan 2019
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 26 January 2019
- CQC inspection report 17 August 2016
- CQC inspection report 29 June 2015
- Inspection report 20 December 2013
- Inspection report 4 December 2012
Where it is
- Ward
- Grove Green & Vinters Park
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Maidstone and Malling
- Local NHS (ICB)
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in ME14 (22)
View on OpenStreetMap · How to get there · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
The inspection, summarised
- This comprehensive inspection was carried out on 15 January 2019 and was announced.
- Care is provided for a range of people including older people and people with dementia.
- Where they do we also take into account any wider social care provided.
- A registered manager is a person who has registered with the Care Quality Commission to manage the service.
Inspected 15 January 2019; report published 26 January 2019. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Family reviews
No family has reviewed Xtracare Ltd on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Xtracare Ltd in local context
- Rated Good. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (January 2019) is more recent than 12% of agency ratings in Kent.
- Registered with CQC in 2011: it has been registered longer than 92% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Kent lists 6.
Comparison set: every registered home care agency in Kent, CQC data for Oct 2026.
Also nearby
Guides for families
Recently rated home care agencies near Maidstone
- Open Doors Healthcare Services LtdNov 2025 · under 0.5 miles
- Intrinsic CareJul 2025 · 5.4 miles
- Galilee CareMar 2026 · 6.8 miles
Quick answers about Xtracare Ltd
- Is Xtracare Ltd regulated by the Care Quality Commission?
- Registered, yes: location 1-251421733 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in January 2019.
- How recent is Xtracare Ltd's CQC rating?
- CQC published the current rating on 26 January 2019, 7 years ago. Older ratings are common, so ask about changes since.
- Is Xtracare Ltd rated well for safety?
- CQC rates five key questions. For Xtracare Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- Can Xtracare Ltd care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Where is Xtracare Ltd?
- Brecon House, Ground Floor, 16 -16A Albion Place, Maidstone, ME14 5DZ is the agency's office; check it serves your postcode.
- What type of care does Xtracare Ltd provide?
- Xtracare Ltd is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How much does Xtracare Ltd charge?
- Xtracare Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
Agencies in neighbouring towns
In Kent
Is this your service? Show your rating on your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.