Home care agency · Waltham Forest
Zephyr Care Limited
Illustrative photo, not of Zephyr Care Limited- Address
- Higham Hill Business Centre, 313 Billet Road, Walthamstow, London, E17 5PX
- Run by
- Zephyr Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Part of
- Home Instead
- Registered manager
- *
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House 06784560)
- Last CQC check
- 18 Jul 2019
- Typical fees Estimated
- £36.50–£44.50 an hour for visiting care, weekdays; live-in £1,750–£2,140 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered activities: Personal care
More in Waltham Forest: Home care in Waltham Forest (54) · Best rated home care agencies in Waltham Forest · Dementia care at home in Waltham Forest · Elderly care at home in Waltham Forest · Physical disability care at home in Waltham Forest · Live-in care in Waltham Forest
Read the full CQC inspection report · CQC location ID 1-124169934
An overview of Zephyr Care Limited
Registered with CQC as a home care agency, Zephyr Care Limited is based in Waltham Forest, run by Zephyr Care Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (July 2019). It is one of 54 CQC-registered home care agencies that are based in the borough of Waltham Forest; 32 of those are rated Good or Outstanding.
How its rating has changed
- Jan 2017
- Jul 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest.
CQC reports
- CQC inspection report 18 July 2019
- CQC inspection report 25 January 2017
- Inspection report 29 April 2015
- Inspection report 22 October 2013
- Inspection report 28 February 2013
Location and local area
- Ward
- Higham Hill
- Parliamentary constituency
- Walthamstow
- NHS area (integrated care board)
- NHS North East London Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in E17 (14)
View on OpenStreetMap · Get directions · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Reading Zephyr Care Limited's CQC ratings
All five areas CQC looks at are rated Good for Zephyr Care Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 27 of the 37 other agencies in Waltham Forest that CQC has rated.
Costs to expect
We estimate visits from Zephyr Care Limited at £36.50–£44.50 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £430 a week.
For live-in care, expect around £1,750–£2,140 a week in this region.
Council help is possible below £23,250 in savings: ask Waltham Forest Council for a free care needs assessment.
The registered provider
Zephyr Care Limited is run by Zephyr Care Ltd (company 06784560), incorporated in 2009, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Total Loving Care Ltd, under 0.5 miles away.
12 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Higham Hill ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
The inspection, summarised
- Risk assessments were designed to keep people and staff safe while allowing people to develop and maintain their independence.
- However, we noted some risk assessments could be more comprehensive.
- People said they felt safe and would talk to staff if they had concerns.
- Staff demonstrated good understanding of the service's safeguarding policy and knew how to ensure people were protected from abuse.
Inspected 27 June 2019; report published 18 July 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
How CQC rated each area
- Safe34 of 38 in Waltham Forest
- Effective35 of 38 in Waltham Forest
- Caring34 of 38 in Waltham Forest
- Responsive34 of 38 in Waltham Forest
- Well-led28 of 38 in Waltham Forest
CQC key question ratings, published 18 July 2019. Under each rating: how many agencies in Waltham Forest share it.
Needs it is registered to meet
Specialisms as registered with CQC.
Track record
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
CQC lists 5 reports for this location, the latest dated 18 July 2019.
Family reviews
Nobody has reviewed Zephyr Care Limited here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Zephyr Care Limited against its area
- Rated Good. Across Waltham Forest, 84% of the 38 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (July 2019) is more recent than 24% of agency ratings in Waltham Forest.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Waltham Forest lists 6.
Compared with every CQC-registered home care agency in Waltham Forest. Source: CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Waltham Forest, rated recently
- Goldsmith Personnel Limited (East London)Jul 2026 · 0.5 miles
- Grossdale Care AgencyDec 2024 · 0.9 miles
- Divine Care Connections LtdDec 2024 · 0.9 miles
Quick answers about Zephyr Care Limited
- When did CQC last rate Zephyr Care Limited?
- The latest rating is dated 18 July 2019, 7 years ago; ask whether there have been changes since.
- Does Zephyr Care Limited support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Zephyr Care Limited regulated by the Care Quality Commission?
- Registered, yes: location 1-124169934 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in July 2019.
- What is Zephyr Care Limited's address?
- Its office is at Higham Hill Business Centre, 313 Billet Road, Walthamstow, London, E17 5PX. Carers travel to people's homes, so check it covers your street.
- Is Zephyr Care Limited rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What are Zephyr Care Limited's fees?
- Zephyr Care Limited hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- Who is the registered provider for Zephyr Care Limited?
- On CQC's register the provider is Zephyr Care Ltd.
- What type of care does Zephyr Care Limited provide?
- CQC lists Zephyr Care Limited under: homecare agencies. Check which of these it is actively providing now.
Agencies in neighbouring towns
In Waltham Forest
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.