Home care · London

24-hour care in Richmond upon Thames

24-hour care means someone is on hand at any hour. At home it is usually arranged as live-in care, with one carer living in, or as daytime visits plus waking nights; when help is needed all night as well as all day, two carers share the hours. 25 agencies registered with CQC cover Richmond upon Thames. Check with each one that it provides this kind of care.

Agency data: CQC register · Updated 27 October 2026 · Prices: Typical 2026 prices in London

In short

  • Agencies that are based in the borough of Richmond upon Thames: 25, with 18 rated Good or Outstanding.
  • Typical prices here: live-in care £1,300–£1,800 a week; waking night £240–£320. Live-in care is usually the cheapest way to cover day and night.
  • Ask each agency about 24-hour care; the CQC register has no record of who provides it.
  • The London Borough of Richmond upon Thames must offer a free care needs assessment.

Cite this: The Care Panel, "24-hour care in Richmond upon Thames", analysis of the CQC register, Oct 2026.

Live-in care or waking nights?

Live-in care is usually the most affordable way to have someone there day and night: one carer lives in, but needs about two hours off each day and an unbroken night's sleep. Waking nights put a carer in the home who stays awake all night; combined with daytime visits, that covers all 24 hours. If help is needed most nights, one live-in carer is not enough: add waking nights or a second carer.

Typical local prices: live-in care £1,300–£1,800 a week; a waking night £240–£320; a sleeping night £190–£230; a residential care home £1,615 a week.

Help paying for 24-hour care

The London Borough of Richmond upon Thames must offer a free care needs assessment; if it finds eligible needs by day and night, care at home can be part of a council care plan, and the value of the home is not counted for care at home. Attendance Allowance pays its higher rate of £114.60 a week to people over State Pension age who need help both day and night, whatever their savings. When the main need is a health need, NHS Continuing Healthcare may pay in full. Requesting an assessment from the London Borough of Richmond upon Thames.

When 24-hour care is needed

Families usually look for it after a hospital stay, when dementia means someone cannot be left alone or wanders at night, after repeated falls, or at the end of life. A care home is the alternative to compare: for one person it often costs less than staffing every hour at home, but many people want to stay in their own home.

What the register shows for Richmond upon Thames

The newest registration is Clarity Homecare Twickenham, registered with CQC in May 2026. 100% of rated agencies covering Richmond upon Thames are Good or Outstanding, compared with 89% of those rated among the 2,452 we list across London. Counting all listed agencies, not only rated ones, Richmond upon Thames (72% Good or Outstanding) is 3rd out of 7 local towns, led by Kingston upon Thames (85%). The oldest current rating dates from November 2019 (Richmond Upon Thames Crossroads Caring for Carers). 22 of the 25 agencies (88%) list dementia as a specialism, against 81% across London. On their CQC registrations, 22 of 25 list physical disabilities, 12 of 25 list learning disabilities and 11 of 25 list mental health conditions.

Paying for 24-hour care in Richmond upon Thames: typical prices

Typical 2026 prices in London
Visiting care£30–£40 an hour
Sleeping night£190–£230
Waking night£240–£320
Live-in care£1,300–£1,800 a week

What London Borough of Richmond upon Thames pays providers: £22 an hour for home care (2025/26 average paid to agencies); £1,353.50 a week for residential care (2025/26 average, over-65s); £1,304.66 a week for nursing care (2025/26 average, over-65s) (source).

For 2026/27, the Homecare Association says council-funded home care in England is only sustainable at £34.42 an hour or more. Tools: weekly cost calculator and what would we pay?

Home care agencies covering Richmond upon Thames

Not confirmed for 24-hour care, so ask. Listed by CQC rating and rating date, then distance.

  1. Oak Support

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Mar 2026Inspected recently
    Full profile (Oak Support)
  2. Absolute Care Services

    1.6 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Oct 2024Inspected recently
    Full profile (Absolute Care Services)
  3. Heypi Care Service

    1.7 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Jun 2026Inspected recently
    Full profile (Heypi Care Service)
  4. Best Care Co

    2.3 miles · Dementia, Physical disabilities, Sensory impairments

    Est. £34–£42/hr

    GoodRated May 2026Inspected recently
    Full profile (Best Care Co)
  5. St Mary’s Team Care

    4.6 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated May 2026Inspected recently
    Full profile (St Mary’s Team Care)
  6. Cura Care Limited

    under 0.5 miles · Dementia, Older people, Adults under 65

    Est. £34–£42/hr

    GoodRated Jun 2023
    Full profile (Cura Care Limited)
  7. Helping Hands Richmond

    1.1 miles · Dementia, Older people, Physical disabilities

    Est. £32–£39/hr

    GoodRated Jul 2022
    Full profile (Helping Hands Richmond)
  8. Richmond and Kingston DCA

    1.6 miles · Physical disabilities, Sensory impairments, Learning disabilities

    Est. £34–£42/hr

    GoodRated Mar 2023
    Full profile (Richmond and Kingston DCA)
  9. Clarendon Home Care

    1.9 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Oct 2024
    Full profile (Clarendon Home Care)
  10. The Windham Croft Centre

    1.9 miles · Physical disabilities, Sensory impairments, Learning disabilities

    Est. £34–£42/hr

    GoodRated Jul 2022
    Full profile (The Windham Croft Centre)
  11. Caremark (Richmond upon Thames)

    2.2 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated May 2022
    Full profile (Caremark (Richmond upon Thames))
  12. Amber Home Carers

    2.7 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Apr 2022
    Full profile (Amber Home Carers)
  13. Cura Care East Sheen

    2.8 miles · Dementia, Older people, Adults under 65

    Est. £34–£42/hr

    GoodRated Feb 2023
    Full profile (Cura Care East Sheen)
  14. Bluebird Care (Richmond & Twickenham)

    0.7 miles · Dementia, Older people, Physical disabilities

    Est. £36–£44/hr

    GoodRated May 2020
    Full profile (Bluebird Care (Richmond & Twickenham))
  15. Paragon Home Healthcare Ltd

    1.2 miles · Dementia, Physical disabilities, Sensory impairments

    Est. £34–£42/hr

    GoodRated Jul 2021
    Full profile (Paragon Home Healthcare Ltd)
  16. Care Outlook (Twickenham))

    1.5 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Apr 2021
    Full profile (Care Outlook (Twickenham)))
  17. Richmond Upon Thames Crossroads Caring for Carers

    1.6 miles · Dementia, Older people, Physical disabilities

    Est. £34–£42/hr

    GoodRated Nov 2019
    Full profile (Richmond Upon Thames Crossroads Caring for Carers)
  18. London DCA

    1.6 miles · Older people, Mental health conditions, Learning disabilities

    Est. £34–£42/hr

    GoodRated Jun 2022Previous provider's rating
    Full profile (London DCA)
  19. ABLEHILLS CARE AGENCY LTD

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £33–£40/hr

    Not yet ratedNot yet rated
    Full profile (ABLEHILLS CARE AGENCY LTD)
  20. Clarity Homecare Twickenham

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £33–£40/hr

    Not yet ratedNot yet rated
    Full profile (Clarity Homecare Twickenham)

Every agency covering Richmond upon Thames (25) →

Questions about 24-hour care in Richmond upon Thames

Where can I find 24-hour care in Richmond upon Thames?

CQC does not record which agencies provide 24-hour care. 25 CQC-registered home care agencies are based in the borough of Richmond upon Thames; 18 are rated Good or Outstanding. Ask each whether it provides 24-hour care.

How much does 24-hour care cost in Richmond upon Thames?

Typical 2026 prices in London: live-in care typically costs £1,300–£1,800 a week. Covering every hour with separate day and night carers costs much more, because each hour is paid.

Is 24-hour care the same as live-in care?

Not quite. A live-in carer is there day and night but needs a daily break and a full night's sleep. If help is needed through the night most nights, true 24-hour care means adding waking nights or a second carer.

Can the council pay for 24-hour care at home?

It can, if the London Borough of Richmond upon Thames's care needs assessment finds eligible needs by day and night and care at home is a suitable way to meet them. A financial assessment follows; for care at home the home is not counted. NHS Continuing Healthcare pays in full when the main need is a health need.

Are home care agencies in Richmond upon Thames well rated?

18 of the 18 rated agencies (100%) are Good or Outstanding; 22 list dementia as a specialism and 5 were inspected or rated in the last two years.

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Data: CQC register, Oct 2026, used under the Open Government Licence v3.0. We are an independent directory and do not provide care.