Care home · Wick, Scotland

Pulteney House (Care Home)

Good or better in every area graded (4/6) Care Inspectorate

Pulteney House (Care Home) is a care home in Wick, Highland, run by NHS Highland. It is registered for 20 people, with 20 single bedrooms.

Address
Pulteney House, North Murchison Street, Wick, KW1 5HL
Run by
NHS Highland
Type of provider
NHS
Type of care home
Older People
Places
20 (20 single rooms)
Main area of care
Older people - dementia
Also cares for
Hearing impairment, Older people - dementia, Older people - frailty, Physical disability or illness,
Council area
Highland
Registered
March 2012
Last inspection
7 March 2025

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?5 · Very good
How good is our setting?5 · Very good
How good is our staff team?5 · Very good
How good is our leadership?4 · Good

Grades published 11 March 2025. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Pulteney House (Care Home) compared with care homes (older people) in Highland

  • Lowest grade. Its lowest grade is 4 (good). Of the other 48 care homes (older people) in Highland, 9 have a higher lowest grade and 31 have the same. 83% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the Highland average. Wellbeing 5 (area average 4.4); Care planning 5 (area average 4.2); Setting 5 (area average 4.2); Staff team 5 (area average 4.4); Leadership 4 (area average 4.2).
  • Last inspection. Inspected 20 months ago; the median for care homes (older people) in Highland is 7 months.
  • Size. Registered for 20 people. The median is 31 for care homes (older people) in Highland, and 21% are smaller.
  • Staffing. 26.1 staff reported for 20 places, or 1.31 per place. The median for care homes (older people) in Highland is 0.88. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 25% of the other care homes (older people) in Highland have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since March 2012 (14.7 years); the median for care homes (older people) in Highland is 14.7 years.
  • Same provider. NHS Highland also runs 29 other regulated services in Scotland (15 care homes, 14 care at home) across 1 council area, including Ach-an-Eas (Care Home) (Highland), An Acarsaid (Care Home) (Highland), Bayview House (Care Home) (Highland), Grant House (Care Home) (Highland).
  • Health board. Highland sits in the NHS Highland area.

Compared with the other 48 care homes (older people) on this site in Highland. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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