Care home · Prestwick, Scotland

Queens Care Home

Good or better in every area graded (4/6) Care Inspectorate

Queens Care Home is a care home in Prestwick, South Ayrshire, run by Sanctuary Care Limited. It is registered for 47 people, with 43 single bedrooms.

Address
34 Ardayre Road, Prestwick, KA9 1QL
Run by
Sanctuary Care Limited
Type of provider
Independent (private)
Type of care home
Older People
Places
47 (43 single rooms, 4 beds in shared rooms)
Main area of care
Older people - dementia
Also cares for
Older people - dementia, Older people - frailty, Palliative and end of life care,
Council area
South Ayrshire
Registered
June 2020
Last inspection
14 January 2026

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?4 · Good
How good is our setting?5 · Very good
How good is our staff team?5 · Very good
How good is our leadership?4 · Good

Grades published 3 February 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Queens Care Home compared with care homes (older people) in South Ayrshire

  • Lowest grade. Its lowest grade is 4 (good). Of the other 24 care homes (older people) in South Ayrshire, 4 have a higher lowest grade and 16 have the same. 83% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the South Ayrshire average. Wellbeing 5 (area average 4.7); Care planning 4 (area average 4.4); Setting 5 (area average 4.6); Staff team 5 (area average 4.5); Leadership 4 (area average 4.4).
  • Last inspection. Inspected 10 months ago; the median for care homes (older people) in South Ayrshire is 7 months.
  • Size. Registered for 47 people. The median is 43 for care homes (older people) in South Ayrshire, and 54% are smaller.
  • Staffing. 33.0 staff reported for 47 places, or 0.70 per place. The median for care homes (older people) in South Ayrshire is 0.98. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 33% of the other care homes (older people) in South Ayrshire have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since June 2020 (6.4 years); the median for care homes (older people) in South Ayrshire is 16.0 years.
  • Same provider. Sanctuary Care Limited also runs 13 other regulated services in Scotland (12 care homes, 1 care at home) across 9 council areas, including Birch House Care Home (Aberdeen City), Park Lodge Care Home (Aberdeenshire), Pitcairn Lodge Nursing Home (Aberdeenshire), Camilla House Care Home (City of Edinburgh).
  • Health board. South Ayrshire sits in the NHS Ayrshire and Arran area.

Compared with the other 24 care homes (older people) on this site in South Ayrshire. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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