Care home · Symington, Scotland

Townend Care

Good or better in every area graded (4/6) Care Inspectorate

Townend Care is a care home in Symington, South Ayrshire, run by Townend Care Ltd. It is registered for 17 people, with 17 single bedrooms.

Address
Townend House, Townend, Symington, KA1 5QL
Run by
Townend Care Ltd
Type of provider
Independent (private)
Type of care home
Alcohol and Drugs Rehabilitation
Places
17 (17 single rooms)
Main area of care
Learning difficulties
Also cares for
Hearing impairment, Learning difficulties, Mental health problems (other than dementia), Neurological condition (other than dementia), Palliative and end of life care, Physical disability or illness, Visual impairment
Council area
South Ayrshire
Registered
April 2002
Last inspection
26 August 2026

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?4 · Good
How good is our setting?5 · Very good
How good is our staff team?4 · Good
How good is our leadership?4 · Good

Grades published 18 September 2026. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

Townend Care compared with care homes in South Ayrshire

  • Lowest grade. Its lowest grade is 4 (good). Of the other 32 care homes in South Ayrshire, 5 have a higher lowest grade and 22 have the same. 84% of them are graded 4 (good) or better in every area, against 77% of all care homes in Scotland.
  • Grade by theme against the South Ayrshire average. Wellbeing 5 (area average 4.7); Care planning 4 (area average 4.4); Setting 5 (area average 4.5); Staff team 4 (area average 4.5); Leadership 4 (area average 4.4).
  • Last inspection. Inspected 3 months ago; the median for care homes in South Ayrshire is 7 months.
  • Size. Registered for 17 people. The median is 33 for care homes in South Ayrshire, and 16% are smaller.
  • Staffing. 15.0 staff reported for 17 places, or 0.88 per place. The median for care homes in South Ayrshire is 1.00. Reported staff numbers are a rough guide, not a safe-staffing measure, so ask the service how it staffs each shift.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 25% of the other care homes in South Ayrshire have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since April 2002 (24.7 years); the median for care homes in South Ayrshire is 18.6 years.
  • Health board. South Ayrshire sits in the NHS Ayrshire and Arran area.

Compared with the other 32 care homes on this site in South Ayrshire. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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