Care at home service · Broxburn, Scotland

West Lothian Council - Support at Home Services - Care at Home

Good or better in every area graded (4/6) Care Inspectorate

West Lothian Council - Support at Home Services - Care at Home is a care at home service in Broxburn, West Lothian, run by West Lothian Council.

Address
Strathbrock Partnership Centre, 189a West Main Street, Broxburn, EH52 5LH
Run by
West Lothian Council
Type of provider
Council-run
Council area
West Lothian
Registered
August 2004
Last inspection
14 August 2023

Care Inspectorate grades

How well do we support people's wellbeing?5 · Very good
How well is care and support planned?4 · Good
How good is our staff team?4 · Good
How good is our leadership?4 · Good

Grades published 17 August 2023. Scale: 6 excellent, 5 very good, 4 good, 3 adequate, 2 weak, 1 unsatisfactory.

Read the inspection reports on the Care Inspectorate website →

West Lothian Council - Support at Home Services - Care at Home compared with care at home services in West Lothian

  • Lowest grade. Its lowest grade is 4 (good). Of the other 55 care at home services in West Lothian, 12 have a higher lowest grade and 24 have the same. 65% of them are graded 4 (good) or better in every area, against 85% of all care at home services in Scotland.
  • Grade by theme against the West Lothian average. Wellbeing 5 (area average 4.8); Care planning 4 (area average 4.3); Staff team 4 (area average 4.6); Leadership 4 (area average 4.4).
  • Last inspection. Inspected 3.3 years ago; the median for care at home services in West Lothian is 7 months.
  • Complaints and enforcement. The Care Inspectorate datastore records no upheld complaints and no enforcement notices for this service in 2025-26 and 2026-27 to date. 18% of the other care at home services in West Lothian have at least one upheld complaint in the same period.
  • Registered. On the regulator's register since August 2004 (22.3 years); the median for care at home services in West Lothian is 5.6 years.
  • Same provider. West Lothian Council also runs 7 other regulated services in Scotland (4 care homes, 3 care at home) across 1 council area, including Limecroft (West Lothian), Whitdale House (West Lothian), Burngrange Care Home (West Lothian), Deans House (West Lothian).
  • Health board. West Lothian sits in the NHS Lothian area.

Compared with the other 55 care at home services on this site in West Lothian. Source: Care Inspectorate datastore. Grades describe the last inspection, not the service today.

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Paying for care in Scotland (2026/27)

  • Free personal care for adults assessed as needing it, at any age: in a care home the council pays £260.30 a week towards personal care, plus £117.10 a week for nursing care if needed.
  • Care home fees are means-tested: savings above £36,750 mean you pay the rest of the fee yourself; below £22,750 savings are ignored, and £1 a week is counted for every £250 in between.
  • Personal care at home (help with washing, dressing, eating) is free once the council assesses the need; other help at home may be charged.

Paying for care in Scotland: full guide → · Care Inspectorate grades explained → · How long will savings last? →

Service details and grades from the Care Inspectorate datastore, checked November 2026, used under the Open Government Licence v3.0. The Care Panel is an independent directory and does not provide care.

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