Home care agency · Bury St. Edmunds
Multi-Care Community Services Suffolk Ltd
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Multi-Care Community Services Suffolk Ltd- Address
- 8b Old Bakery, St. Andrews Street South, Bury St. Edmunds, IP33 3PH
- Run by
- Multi-Care Community Services Suffolk Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2024 (2 years)
- Registered manager
- Jerome Bautista
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12794815)
- Last CQC check
- 18 May 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Bury St Edmunds: Home care in Bury St Edmunds (22) · Best rated home care agencies in Bury St Edmunds · Dementia care at home in Bury St Edmunds · Elderly care at home in Bury St Edmunds · Physical disability care at home in Bury St Edmunds · Live-in care in Bury St Edmunds
See this service on the CQC website · CQC location ID 1-18536358161
About Multi-Care Community Services Suffolk Ltd
Multi-Care Community Services Suffolk Ltd is a CQC-registered home care agency in Bury St. Edmunds. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (May 2022). It is one of 22 CQC-registered home care agencies that have an office within 7 miles of Bury St Edmunds; 12 of those are rated Good or Outstanding.
Ownership and company checks
Multi-Care Community Services Suffolk Ltd is run by Multi-care Community Services Suffolk Ltd (company 12794815), incorporated in 2020, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Ratings over time
- May 2022
- Today Rating 4 years old
Overall ratings CQC has published for this location, oldest first.
Where it is
- Ward
- Abbeygate
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Bury St Edmunds and Stowmarket
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Urban or rural
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in IP33 (12)
Open the full map · Plan a journey · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
What the ratings tell you
All five areas CQC looks at are rated Good for Multi-Care Community Services Suffolk Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 103 of the 144 other agencies in Suffolk that CQC has rated.
Registered specialisms
Taken from its CQC registration.
What it may cost
We estimate visits from Multi-Care Community Services Suffolk Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Suffolk Council may contribute once it has carried out a free needs assessment.
The local picture
There are 18 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Home Instead Bury St Edmunds, under 0.5 miles away.
6 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Abbeygate ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
CQC ratings, area by area
- Safe127 of 145 in Suffolk
- Effective131 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led104 of 145 in Suffolk
Source: CQC, published 18 May 2022. Under each rating: how many agencies in Suffolk share it.
How long it has been running
Multi-Care Community Services Suffolk Ltd has been registered with CQC since February 2024, about 2 years.
So far CQC has published one overall rating: Good, in May 2022.
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The registered provider has changed since the last rating, so it reflects the old provider; the current one has not been inspected here yet.
Family reviews
No family has reviewed Multi-Care Community Services Suffolk Ltd on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Multi-Care Community Services Suffolk Ltd stands locally
- Rated Good. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (May 2022) is more recent than 61% of agency ratings in Suffolk.
- Registered with CQC in 2024: it has been registered longer than 20% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Suffolk lists 5.
Benchmarked against all CQC-registered home care agencies in Suffolk (Oct 2026).
Nearest home care agencies
Guides for families
Bury St Edmunds: home care agencies inspected recently
- Yourlife (Bury)Nov 2025 · under 0.5 miles
- PentaCare (West Suffolk)May 2026 · 0.6 miles
Frequently asked about Multi-Care Community Services Suffolk Ltd
- How did Multi-Care Community Services Suffolk Ltd score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Does Multi-Care Community Services Suffolk Ltd support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Multi-Care Community Services Suffolk Ltd a registered provider?
- Registered, yes: location 1-18536358161 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in May 2022.
- When did CQC last rate Multi-Care Community Services Suffolk Ltd?
- The rating now shown was published on 18 May 2022, 4 years ago. Ask what has changed since then, for example in management or staffing.
- What services is Multi-Care Community Services Suffolk Ltd registered for?
- Multi-Care Community Services Suffolk Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does Multi-Care Community Services Suffolk Ltd charge?
- Multi-Care Community Services Suffolk Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- What is Multi-Care Community Services Suffolk Ltd's address?
- Its office is at 8b Old Bakery, St. Andrews Street South, Bury St. Edmunds, IP33 3PH. Carers travel to people's homes, so check it covers your street.
Look further afield
In Suffolk
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.