Home care agency · Bury St. Edmunds
PentaCare (West Suffolk)
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of PentaCare (West Suffolk)- Address
- 48 Eastgate Street, Bury St. Edmunds, IP33 1YW
- Run by
- Pentacare Services Ltd (4 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2023 (3 years)
- Registered manager
- Toni Louise Giles
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12725330)
- Last CQC check
- 5 May 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Bury St Edmunds: Home care in Bury St Edmunds (22) · Best rated home care agencies in Bury St Edmunds · Dementia care at home in Bury St Edmunds · Elderly care at home in Bury St Edmunds · Physical disability care at home in Bury St Edmunds · Live-in care in Bury St Edmunds
Read the full CQC inspection report · CQC location ID 1-15183517217
About this agency
PentaCare (West Suffolk) is a CQC-registered home care agency in Bury St. Edmunds, run by Pentacare Services Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (May 2026). It is one of 22 CQC-registered home care agencies that have an office within 7 miles of Bury St Edmunds; 12 of those are rated Good or Outstanding.
PentaCare (West Suffolk) over the years
PentaCare (West Suffolk) has been registered with CQC since March 2023, about 3 years.
CQC has rated it once overall, as Good, in May 2026.
Around Bury St. Edmunds
There are 18 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Nurse Next Door Bury St Edmunds, under 0.5 miles away.
Its rating is more recent than any of the 13 nearest rated agencies.
It sits in Eastgate ward, classed by ONS as urban (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Who runs it
PentaCare (West Suffolk) is run by Pentacare Services Ltd (company 12725330), incorporated in 2020, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
Pentacare Services Ltd runs 4 CQC-registered services across 4 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Likely fees
We estimate visits from PentaCare (West Suffolk) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Suffolk Council can help with costs for people with savings under £23,250, starting with a free assessment.
Registered specialisms
Registration details from CQC.
Safe, effective, caring, responsive, well-led
- Safe75% score127 of 145 in Suffolk
- Effective75% score131 of 144 in Suffolk
- Caring75% score125 of 144 in Suffolk
- Responsive79% score124 of 144 in Suffolk
- Well-led75% score104 of 145 in Suffolk
Source: CQC, published 5 May 2026. Under each rating: how many agencies in Suffolk share it.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, PentaCare (West Suffolk) scores 76%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 21 August 2025, published 5 May 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Area and map
- Ward
- Eastgate
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Bury St Edmunds and Stowmarket
- NHS area (integrated care board)
- NHS Norfolk and Suffolk Integrated Care Board
- Type of area
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in IP33 (12)
Open the full map · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 103 of the 144 other agencies in Suffolk that CQC has rated.
Under CQC's newer scoring, its strongest area is Responsive at 79% and its lowest is Well-led at 75%, averaging 76% overall.
Key points from CQC's visit
- The nature of the service provision included scheduled home visits and live in care.
- We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people.
- People were safe and comfortable in the presence of the staff that supported them in a person-centred way which encouraged their independence and promoted their dignity.
- People and relatives were positive about the care they received and were complimentary about the staff that supported them.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Family reviews
Nobody has reviewed PentaCare (West Suffolk) here yet. Have you used it? A short, honest review helps the next family decide.
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Compared with other agencies locally
- Rated Good. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (May 2026) is more recent than 94% of agency ratings in Suffolk.
- Registered with CQC in 2023: it has been registered longer than 27% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Suffolk lists 5.
Based on the CQC register for Suffolk as at Oct 2026.
Other agencies close by
Guides for families
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What families ask about PentaCare (West Suffolk)
- How recent is PentaCare (West Suffolk)'s CQC rating?
- 5 May 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- Does PentaCare (West Suffolk) support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is PentaCare (West Suffolk) registered with CQC?
- PentaCare (West Suffolk) is on the CQC register as a home care agency (ID 1-15183517217) and was rated Good overall in May 2026.
- What is PentaCare (West Suffolk)'s address?
- 48 Eastgate Street, Bury St. Edmunds, IP33 1YW. That is the office; visits happen in your own home, so confirm your area is covered.
- Is PentaCare (West Suffolk) rated well for safety?
- CQC rates five key questions. For PentaCare (West Suffolk): Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from PentaCare (West Suffolk) cost?
- We don't have published prices from PentaCare (West Suffolk) yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Who is the registered provider for PentaCare (West Suffolk)?
- Pentacare Services Ltd is the registered provider for PentaCare (West Suffolk).
- What services is PentaCare (West Suffolk) registered for?
- PentaCare (West Suffolk) is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.