Home care agency · Bury St. Edmunds
Home Instead Bury St Edmunds
Typical fee here £32.50–£40 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Home Instead Bury St Edmunds- Address
- Unit 3, Old Wool Warehouse, St. Andrews Street South, Bury St. Edmunds, IP33 3PH
- Run by
- BW Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2022 (4 years)
- Registered manager
- *
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13306785)
- Last CQC check
- 22 Feb 2023
- Typical fees Estimated
- £32.50–£40 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
CQC regulated activities: Personal care
More in Bury St Edmunds: Home care in Bury St Edmunds (22) · Best rated home care agencies in Bury St Edmunds · Dementia care at home in Bury St Edmunds · Elderly care at home in Bury St Edmunds · Physical disability care at home in Bury St Edmunds · Live-in care in Bury St Edmunds
See this service on the CQC website · CQC location ID 1-12958090508
About Home Instead Bury St Edmunds
Home Instead Bury St Edmunds is a CQC-registered home care agency in Bury St. Edmunds, run by BW Care Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (February 2023). It is one of 22 CQC-registered home care agencies that have an office within 7 miles of Bury St Edmunds; 12 of those are rated Good or Outstanding.
Inspection findings in brief
- People received personalised care from caring staff who had the knowledge and skills to carry out their roles and responsibilities.
- People and their relatives described staff as lovely, patient and very caring.
- Staff were punctual and stayed for the agreed amount of time.
- Safe recruitment practices ensured that people were supported by staff of suitable character.
Inspected 23 January 2023; report published 22 February 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Earlier inspections
- Feb 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 22 February 2023
Finding it
- Ward
- Abbeygate
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Bury St Edmunds and Stowmarket
- Local NHS (ICB)
- NHS Norfolk and Suffolk Integrated Care Board
- Type of area
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in IP33 (12)
View on OpenStreetMap · How to get there · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Ratings for safety, care and leadership
- Safe127 of 145 in Suffolk
- Effective131 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led104 of 145 in Suffolk
Ratings from CQC's most recent report, published 22 February 2023. Under each rating: how many agencies in Suffolk share it.
Who it can help
Specialisms as registered with CQC.
Reading Home Instead Bury St Edmunds's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 103 of the 144 other agencies in Suffolk that CQC has rated.
History with CQC
CQC registration dates from April 2022, so the service has been operating for around 4 years under its current registration.
There is a single overall rating on record, Good (February 2023).
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
How it fits locally
There are 18 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is SylvianCare Bury St Edmunds, under 0.5 miles away.
4 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Abbeygate ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Budgeting for this agency
We estimate visits from Home Instead Bury St Edmunds at £32.50–£40 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £380 a week.
Regional live-in prices sit at roughly £1,560–£1,910 per week.
With savings below £23,250, Suffolk Council may contribute once it has carried out a free needs assessment.
The registered provider
Home Instead Bury St Edmunds is run by Bw Care Ltd (company 13306785), incorporated in 2021, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Home Instead Bury St Edmunds against its area
- Rated Good. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (February 2023) is more recent than 72% of agency ratings in Suffolk.
- Registered with CQC in 2022: it has been registered longer than 36% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Suffolk lists 5.
Compared with every CQC-registered home care agency in Suffolk. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Newer ratings near Bury St Edmunds
- Yourlife (Bury)Nov 2025 · under 0.5 miles
- PentaCare (West Suffolk)May 2026 · 0.6 miles
Questions about Home Instead Bury St Edmunds
- What kind of care can Home Instead Bury St Edmunds offer?
- Its CQC registration covers homecare agencies. Ask Home Instead Bury St Edmunds how it would adapt if needs increase.
- Who runs Home Instead Bury St Edmunds?
- The registered provider is BW Care Ltd, according to CQC.
- How much does care from Home Instead Bury St Edmunds cost?
- No fee list from Home Instead Bury St Edmunds has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did Home Instead Bury St Edmunds score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Home Instead Bury St Edmunds based?
- Its office is at Unit 3, Old Wool Warehouse, St. Andrews Street South, Bury St. Edmunds, IP33 3PH. Carers travel to people's homes, so check it covers your street.
- Is Home Instead Bury St Edmunds a registered provider?
- Registered, yes: location 1-12958090508 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in February 2023.
- Is Home Instead Bury St Edmunds registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Home Instead Bury St Edmunds?
- CQC published the current rating on 22 February 2023, 3 years ago. Older ratings are common, so ask about changes since.
Look further afield
In Suffolk
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.