Home care agency · Bury St. Edmunds
Availl (Bury St Edmunds)
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Availl (Bury St Edmunds)- Address
- 85A Guildhall Street, Bury St. Edmunds, IP33 1PR
- Run by
- WilsonParker Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2019 (7 years)
- Registered manager
- Natasha Leanne Crofts
- Company check
- Active, trading since 2005 (20 years), accounts up to date (Companies House 05625517)
- Last CQC check
- 17 May 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Bury St Edmunds: Home care in Bury St Edmunds (22) · Best rated home care agencies in Bury St Edmunds · Dementia care at home in Bury St Edmunds · Elderly care at home in Bury St Edmunds · Physical disability care at home in Bury St Edmunds · Live-in care in Bury St Edmunds
Open CQC's full report · CQC location ID 1-6782894325
The service in brief
Availl (Bury St Edmunds) is a CQC-registered home care agency in Bury St. Edmunds, run by WilsonParker Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (May 2023). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 22 CQC-registered home care agencies that have an office within 7 miles of Bury St Edmunds; 12 of those are rated Good or Outstanding.
History with CQC
Availl (Bury St Edmunds) has been registered with CQC since April 2019, about 7 years.
CQC has published 3 overall ratings for it (2021–2023), starting at Inspected but not rated; it has gone up 0 and down 0 times, and is now Requires improvement.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 3 CQC reports on file for this address; the newest is from 17 May 2023.
Reading Availl (Bury St Edmunds)'s CQC ratings
Looking at the five areas: Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Suffolk, 15 of 145 rated agencies are Requires improvement for Safe (10%), while 8 of 144 rated agencies are Requires improvement for Effective (6%), while 8 of 144 rated agencies are Requires improvement for Responsive (6%), while 20 of 145 rated agencies are Requires improvement for Well-led (14%).
The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
How it fits locally
There are 18 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Assured Optimal Care - Main Office, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (7 of the nearest 21).
2 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Abbeygate ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Budgeting for this agency
We estimate visits from Availl (Bury St Edmunds) at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Suffolk Council for a free care needs assessment.
How CQC rated each area
- Safe15 of 145 in Suffolk
- Effective8 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive8 of 144 in Suffolk
- Well-led20 of 145 in Suffolk
Source: CQC, published 17 May 2023. Under each rating: how many agencies in Suffolk share it.
The registered provider
Availl (Bury St Edmunds) is run by Wilsonparker Limited (company 05625517), incorporated in 2005, 13 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
WilsonParker Limited runs 2 CQC-registered services across 2 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
Inspection findings in brief
- At our previous inspection we found shortfalls in staffing, safe care and treatment and governance.
- The provider sent us their action plan telling us what they would do to ensure compliance.
- Whilst we found some improvement in the quality of care and risk management plans the service remained in breach of the regulation.
- Progress to make all necessary improvements to the governance and oversight arrangements was ongoing and due to some changes in management this had impacted on progress and timescales.
Inspected 11 April 2023; report published 17 May 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.
Past CQC ratings
- Jan 2021
- Dec 2021
- May 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 17 May 2023
- CQC inspection report 7 December 2021
- CQC inspection report 9 January 2021
The neighbourhood
- Ward
- Abbeygate
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Bury St Edmunds and Stowmarket
- NHS integrated care board
- NHS Norfolk and Suffolk Integrated Care Board
- Urban or rural
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in IP33 (12)
Bigger map · How to get there · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Specialisms
From the CQC register; ask how each need is met in practice.
Family reviews
No family has reviewed Availl (Bury St Edmunds) on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Availl (Bury St Edmunds) in local context
- Rated Requires improvement. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (May 2023) is more recent than 78% of agency ratings in Suffolk.
- Registered with CQC in 2019: it has been registered longer than 53% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Suffolk lists 5.
- Areas CQC rated below Good: Safe (12% of home care agencies in Suffolk are also rated below Good here); Effective (6% of home care agencies in Suffolk are also rated below Good here); Responsive (6% of home care agencies in Suffolk are also rated below Good here); Well-led (15% of home care agencies in Suffolk are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Suffolk as at Oct 2026.
Nearby options
Guides for families
Bury St Edmunds: home care agencies inspected recently
- Yourlife (Bury)Nov 2025 · under 0.5 miles
- PentaCare (West Suffolk)May 2026 · 0.6 miles
Availl (Bury St Edmunds) questions answered
- Who runs Availl (Bury St Edmunds)?
- CQC lists WilsonParker Limited as the provider responsible for Availl (Bury St Edmunds).
- What kind of care can Availl (Bury St Edmunds) offer?
- CQC lists Availl (Bury St Edmunds) under: homecare agencies. Check which of these it is actively providing now.
- Is Availl (Bury St Edmunds) rated well for safety?
- CQC rates five key questions. For Availl (Bury St Edmunds): Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- How much does Availl (Bury St Edmunds) charge?
- No fee list from Availl (Bury St Edmunds) has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Availl (Bury St Edmunds) regulated by the Care Quality Commission?
- It is. The CQC register records Availl (Bury St Edmunds) as a home care agency, location ID 1-6782894325 and was rated Requires improvement overall in May 2023.
- Where is Availl (Bury St Edmunds)?
- The agency's base is 85A Guildhall Street, Bury St. Edmunds, IP33 1PR. Confirm that its carers travel to your area.
- When did CQC last rate Availl (Bury St Edmunds)?
- 17 May 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- Does Availl (Bury St Edmunds) support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
Compare other agencies nearby
In Suffolk
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.