Home care agency · Burgess Hill
GoodOaks Homecare
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of GoodOaks Homecare- Address
- 5A Mill Court, Mill Road, Burgess Hill, RH15 8DN
- Run by
- Sussex Homecare Support Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2017 (9 years)
- Registered manager
- Elena Irena Mlajiceanu Suzanne Hartfield
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 10448984)
- Last CQC check
- 28 Jul 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Burgess Hill: Home care in Burgess Hill (23) · Best rated home care agencies in Burgess Hill · Dementia care at home in Burgess Hill · Elderly care at home in Burgess Hill · Physical disability care at home in Burgess Hill · Live-in care in Burgess Hill
Full report at cqc.org.uk · CQC location ID 1-3629000528
GoodOaks Homecare at a glance
GoodOaks Homecare is a CQC-registered home care agency in Burgess Hill, run by Sussex Homecare Support Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (July 2025). Safe and Well-led were rated Requires improvement. It is one of 23 CQC-registered home care agencies that have an office within 7 miles of Burgess Hill; 17 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
For GoodOaks Homecare, Safe and Well-led are rated below Good; 3 other areas are Good.
Across West Sussex, 9 of 148 rated agencies are Requires improvement for Safe (6%), while 21 of 148 rated agencies are Requires improvement for Well-led (14%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Past CQC ratings
- Jul 2018
- Jul 2025
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is lower than the one before.
Reports on the CQC website
- CQC inspection report 21 July 2018
Map and area details
- Ward
- Burgess Hill Meeds & Hammonds
- Parliamentary constituency
- Mid Sussex
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in RH15 (9)
View on OpenStreetMap · Route planner · Base map © OpenStreetMap
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
What inspectors found
- The service provided homecare visits to some people and other people received a live-in care package.
- People were supported by staff who were not always recruited safely, we identified some shortfalls during our inspection, including staff commencing employment without robust checks.
- Quality assurance systems were in place; however, some audits did not identify where recruitment checks were lacking and where people’s care records were not always consistent.
- Their comments included, “I saw [person] yesterday and they were very happy and thought the carer was very good.
Inspected 11 July 2018; report published 21 July 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
What it may cost
We estimate visits from GoodOaks Homecare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, West Sussex Council may contribute once it has carried out a free needs assessment.
CQC ratings, area by area
- Safe9 of 148 in West Sussex
- Effective137 of 148 in West Sussex
- Caring139 of 148 in West Sussex
- Responsive134 of 148 in West Sussex
- Well-led21 of 148 in West Sussex
As rated by CQC, published 28 July 2025. Under each rating: how many agencies in West Sussex share it.
Who runs it
GoodOaks Homecare is run by Sussex Homecare Support Limited (company 10448984), incorporated in 2016.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Sussex Homecare Support Limited runs 2 CQC-registered services across 2 council areas.
The local picture
There are 13 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Sister Led Care Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (4 of the nearest 22).
2 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Burgess Hill Meeds & Hammonds ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Registered specialisms
Specialisms as registered with CQC.
How long it has been running
GoodOaks Homecare has been registered with CQC since May 2017, about 9 years.
CQC has published 2 overall ratings for it (2018–2025), starting at Good; it has gone up 0 and down 0 times, and is now Requires Improvement.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
GoodOaks Homecare against its area
- Rated Requires improvement. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (July 2025) is more recent than 75% of agency ratings in West Sussex.
- Registered with CQC in 2017: it has been registered longer than 71% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in West Sussex lists 6.
- Areas CQC rated below Good: Safe (7% of home care agencies in West Sussex are also rated below Good here); Well-led (14% of home care agencies in West Sussex are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in West Sussex; CQC register, Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Burgess Hill
- Hurst PlaceJul 2026 · 2.9 miles
- Bright Care Recruitment LtdOct 2026 · 3.5 miles
Frequently asked about GoodOaks Homecare
- What is GoodOaks Homecare's address?
- The agency's base is 5A Mill Court, Mill Road, Burgess Hill, RH15 8DN. Confirm that its carers travel to your area.
- Is GoodOaks Homecare registered with CQC?
- Yes. GoodOaks Homecare is registered with the Care Quality Commission as a home care agency (location ID 1-3629000528) and was rated Requires improvement overall in July 2025.
- Does GoodOaks Homecare support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was GoodOaks Homecare last inspected?
- Its current CQC rating dates from 28 July 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What kind of care can GoodOaks Homecare offer?
- CQC lists GoodOaks Homecare under: homecare agencies. Check which of these it is actively providing now.
- Who is the registered provider for GoodOaks Homecare?
- CQC lists Sussex Homecare Support Limited as the provider responsible for GoodOaks Homecare.
- How much does GoodOaks Homecare charge?
- We don't have published prices from GoodOaks Homecare yet. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). Request a written quote and check what is charged on top.
- Is GoodOaks Homecare rated well for safety?
- CQC rates five key questions. For GoodOaks Homecare: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
Look further afield
In West Sussex
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.