Home care agency · Burgess Hill
Caretouch Burgess Hill
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Caretouch Burgess Hill- Address
- CITIBASE BURGESS HILL, The Forum, 277 London Road, Burgess Hill, RH15 9QU
- Run by
- Caretouch Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2019 (7 years)
- Registered manager
- Ndanatsei Emmaculata Chekera
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11630451)
- Last CQC check
- 21 Sep 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Personal care
More in Burgess Hill: Home care in Burgess Hill (23) · Best rated home care agencies in Burgess Hill · Dementia care at home in Burgess Hill · Elderly care at home in Burgess Hill · Physical disability care at home in Burgess Hill · Live-in care in Burgess Hill
CQC page for this service · CQC location ID 1-7013073554
Introducing Caretouch Burgess Hill
Registered with CQC as a home care agency that also provides supported living, Caretouch Burgess Hill is based in Burgess Hill, run by Caretouch Limited. It supports adults of all ages, with registered specialisms in dementia and physical disabilities.
Its latest CQC rating is Good overall (September 2021). It is one of 23 CQC-registered home care agencies that have an office within 7 miles of Burgess Hill; 17 of those are rated Good or Outstanding.
How it fits locally
There are 12 other agencies within 3 miles, 9 of them rated Good or Outstanding; the nearest is Everycare Midsussex, under 0.5 miles away.
8 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Burgess Hill Victoria ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Who runs it
Caretouch Burgess Hill is run by Caretouch Limited (company 11630451), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is medical nursing home activities, nursing care, residential care for older and disabled people and other residential care.
Budgeting for this agency
We estimate visits from Caretouch Burgess Hill at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, West Sussex Council may contribute once it has carried out a free needs assessment.
How CQC rated each area
- Safe135 of 148 in West Sussex
- Effective137 of 148 in West Sussex
- Caring139 of 148 in West Sussex
- Responsive134 of 148 in West Sussex
- Well-led120 of 148 in West Sussex
CQC key question ratings, published 21 September 2021. Under each rating: how many agencies in West Sussex share it.
History with CQC
Registered in August 2019, it has 7 years on the CQC register.
So far CQC has published one overall rating: Good, in September 2021.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Who it can help
As listed with the regulator.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Caretouch Burgess Hill: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 119 of the 147 other agencies in West Sussex that CQC has rated.
Past CQC ratings
- Sep 2021
- Today Rating 5 years old
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 21 September 2021
Area and map
- Ward
- Burgess Hill Victoria
- Parliamentary constituency
- Mid Sussex
- NHS integrated care board
- NHS Surrey and Sussex Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in RH15 (9)
Larger map · Plan a journey · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
From the latest CQC inspection
- People told us they felt safe, they knew who to speak with if they had any concerns.
- One person told us, "I feel fine, I would talk to registered manager or staff if there were any problems." Staff received safeguarding training and were knowledgeable on the prevention and reporting of abuse.
- People were supported by staff who knew them well.
- Staff received training to assist people with their medicines.
Inspected 2 September 2021; report published 21 September 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed Caretouch Burgess Hill here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Caretouch Burgess Hill against its area
- Rated Good. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (September 2021) is more recent than 45% of agency ratings in West Sussex.
- Registered with CQC in 2019: it has been registered longer than 56% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in West Sussex lists 6.
Based on the CQC register for West Sussex as at Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Burgess Hill
- Hurst PlaceJul 2026 · 2.9 miles
- Bright Care Recruitment LtdOct 2026 · 3.5 miles
Questions about Caretouch Burgess Hill
- How recent is Caretouch Burgess Hill's CQC rating?
- The rating now shown was published on 21 September 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Is Caretouch Burgess Hill registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Caretouch Burgess Hill registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-7013073554 and was rated Good overall in September 2021.
- Where is Caretouch Burgess Hill?
- CITIBASE BURGESS HILL, The Forum, 277 London Road, Burgess Hill, RH15 9QU is the agency's office; check it serves your postcode.
- Is Caretouch Burgess Hill rated well for safety?
- CQC rates five key questions. For Caretouch Burgess Hill: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Caretouch Burgess Hill cost?
- We don't have published prices from Caretouch Burgess Hill yet. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). Request a written quote and check what is charged on top.
- Who is the registered provider for Caretouch Burgess Hill?
- The registered provider is Caretouch Limited, according to CQC.
- What services is Caretouch Burgess Hill registered for?
- CQC lists Caretouch Burgess Hill under: homecare agencies, supported living. Check which of these it is actively providing now.
Look further afield
In West Sussex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.