Poplars

Strengths and weak spots in the ratings

Poplars has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 236 of the 324 other care homes in Surrey that CQC has rated.

How long it has been running

CQC registration dates from December 2022, so the service has been operating for around 3 years under its current registration.

CQC has rated it once overall, as Good, in March 2022.

The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

Note that a different provider ran the service when it was rated; the current one has not been inspected here so far.

What it may cost

We estimate Poplars at £1,400–£1,710 a week for residential care, based on published prices in the region. Over a year that is roughly £73k–£89k.

Get the extras in writing: items such as hairdressing and outings are usually charged on top.

With savings below £23,250, Surrey Council may contribute once it has carried out a free needs assessment.

Who runs it

Poplars is run by Gresham Care Operations Limited (company 14219438), incorporated in 2022.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is other residential care.

Gresham Care Operations Limited runs 7 CQC-registered services; 6 of the 7 with a rating are Good or Outstanding (86%), against 84% for the same mix of services across England.

All 7 are in Surrey, so it is a local operator rather than a national chain.

It trades under the Ivolve Group Limited brand, which covers 69 services run by 6 registered providers.

The local picture

There are 14 other care homes within 3 miles, 10 of them rated Good or Outstanding; the nearest is Briar House, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: sight or hearing loss (8 of the nearest 25).

15 of the 23 nearest rated care homes have a more recent rating than this one.

It sits in Capel, Leigh, Newdigate & Charlwood ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.

Within about a 10-minute walk there is a pharmacy (9 min), a shop (5 min), a park (3 min), a café (9 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.