Home care agency · Derby
Empyrean Care Group
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Empyrean Care Group- Address
- Litchurch Plaza, Litchurch Lane, Derby, DE24 8AA
- Run by
- Empyrean Care Group LTD
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2017 (9 years)
- Registered manager
- *
- Company check
- Liquidation, trading since 2016 (10 years), accounts up to date, has insolvency history (Companies House 10045790)
- Last CQC check
- 12 Sep 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Derby: Home care in Derby (132) · Best rated home care agencies in Derby · Dementia care at home in Derby · Elderly care at home in Derby · Physical disability care at home in Derby · Live-in care in Derby
Full report at cqc.org.uk · CQC location ID 1-4297405090
The service in brief
Empyrean Care Group in Derby is registered with the Care Quality Commission as a home care agency, run by Empyrean Care Group LTD. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities and mental health conditions among its specialisms.
CQC rated it Requires improvement overall (September 2025). Safe, Effective and Well-led were rated Requires improvement. It is one of 132 CQC-registered home care agencies that have an office within 7 miles of Derby; 69 of those are rated Good or Outstanding.
Reading Empyrean Care Group's CQC ratings
For Empyrean Care Group, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Derby, 9 of 70 rated agencies are Requires improvement for Safe (13%), while 5 of 70 rated agencies are Requires improvement for Effective (7%), while 10 of 70 rated agencies are Requires improvement for Well-led (14%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
How CQC rated each area
- Safe9 of 70 in Derby
- Effective5 of 70 in Derby
- Caring67 of 70 in Derby
- Responsive68 of 70 in Derby
- Well-led10 of 70 in Derby
Ratings from CQC's most recent report, published 12 September 2025. Under each rating: how many agencies in Derby share it.
Likely fees
We estimate visits from Empyrean Care Group at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Derby Council can help with costs for people with savings under £23,250, starting with a free assessment.
Around Derby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Acts Health Care Stafford, under 0.5 miles away.
2 of the 11 nearest rated agencies have a more recent rating than this one.
It sits in Alvaston North ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Derby and Derbyshire ICB.
Rating history
- Apr 2019
- Jul 2024
- Today Rating 1 year old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 26 April 2019
Finding it
- Ward
- Alvaston North
- Council
- Derby City Council · paying for care
- Parliamentary constituency
- Derby South
- Integrated care board
- NHS Derby and Derbyshire Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in DE24 (43)
Open the full map · Directions · OpenStreetMap (ODbL)
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
What inspectors found
- Their last inspection was 20 May 2024 under the name Etiquette Recruitment and Staffing Ltd and at that time we identified 4 breaches of the legal regulations in relation to safe care and treatment, staff training and good governance.
- Since our last inspection an external management consultancy service had been instructed to provide management support and overhaul their governance systems to improve the safety and quality of the service.
- Overall, we found improvements had been made by the provider and they were no longer in breach of the regulations.
- There was only 1 person in receipt of regulated activities.
Inspected 25 March 2019; report published 26 April 2019. From the regulator's own summary (Open Government Licence). Read the full report.
The registered provider
Empyrean Care Group is run by Empyrean Care Group Ltd (company 10045790), incorporated in 2016, 1 year before this service registered with CQC.
At Companies House, the company is listed as liquidation, its accounts are filed on time and it has an insolvency history.
Its registered business activity is other human health activities.
Needs it is registered to meet
Specialisms as registered with CQC.
Empyrean Care Group over the years
CQC registration dates from October 2017, so the service has been operating for around 9 years under its current registration.
CQC has published 3 overall ratings for it (2019–2025), starting at Requires improvement and staying Requires improvement every time.
Family reviews
Be the first to review Empyrean Care Group. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Requires improvement. Across Derby, 91% of the 70 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2025) is more recent than 84% of agency ratings in Derby.
- Registered with CQC in 2017: it has been registered longer than 75% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Derby lists 6.
- Areas CQC rated below Good: Safe (13% of home care agencies in Derby are also rated below Good here); Effective (7% of home care agencies in Derby are also rated below Good here); Well-led (13% of home care agencies in Derby are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Derby as at Oct 2026.
Also nearby
Guides for families
Newer ratings near Derby
- Profad Care Agency LimitedApr 2025 · under 0.5 miles
- Derbyshire Care Services HQSep 2025 · 0.6 miles
- Derby OfficeOct 2026 · 0.7 miles
Frequently asked about Empyrean Care Group
- What are Empyrean Care Group's fees?
- Empyrean Care Group's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How did Empyrean Care Group score on each CQC key question?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- What type of care does Empyrean Care Group provide?
- CQC lists Empyrean Care Group under: homecare agencies. Check which of these it is actively providing now.
- Who runs Empyrean Care Group?
- CQC lists Empyrean Care Group LTD as the provider responsible for Empyrean Care Group.
- Can Empyrean Care Group care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Empyrean Care Group last inspected?
- Its current CQC rating dates from 12 September 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What is Empyrean Care Group's address?
- Litchurch Plaza, Litchurch Lane, Derby, DE24 8AA is the agency's office; check it serves your postcode.
- Is Empyrean Care Group a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-4297405090 and was rated Requires improvement overall in September 2025.
Compare other agencies nearby
In Derby
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.