Home care agency · Morden
Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London- Address
- Suite 207, Peel House, 34 - 44 London Road, Morden, SM4 5BT
- Run by
- Royal Mencap Society (61 services)
- Type of provider
- Charity (registered charity 222377)
- Service
- Home care agency, Shared lives, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2014 (12 years)
- Part of
- Royal Mencap Society
- Registered manager
- Sheena Assumpta McCafferty Nina Jean Malik
- Company check
- Active, trading since 1955 (71 years), accounts up to date (Companies House 00550457)
- Last CQC check
- 27 Mar 2020
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Merton: Home care in Merton (60) · Best rated home care agencies in Merton · Learning disability care at home in Merton · Care for adults under 65 at home in Merton · Live-in care in Merton · 24-hour care in Merton
Full report at cqc.org.uk · CQC location ID 1-1644075468
Introducing Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London
Registered with CQC as a home care agency that also provides supported living, Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London is based in Morden, run by Royal Mencap Society. It supports adults under 65, with registered specialisms in learning disabilities.
Its latest CQC rating is Good overall (October 2026). It is one of 60 CQC-registered home care agencies that are based in the borough of Merton; 46 of those are rated Good or Outstanding.
Around Morden
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Ezey Care Limited, under 0.5 miles away.
Its rating is more recent than any of the 16 nearest rated agencies.
It sits in Merton Park ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
How CQC rated each area
- Safe75% score43 of 46 in Merton
- Effective75% score46 of 46 in Merton
- Caring75% score46 of 46 in Merton
- Responsive75% score46 of 46 in Merton
- Well-led75% score44 of 46 in Merton
Source: CQC, published 26 October 2026. Under each rating: how many agencies in Merton share it.
Likely fees
We estimate visits from Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
If savings are under the upper limit (£23,250 in England), Merton Council may pay part of the cost after a free care needs assessment.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 43 of the 45 other agencies in Merton that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London over the years
CQC registration dates from September 2014, so the service has been operating for around 12 years under its current registration.
CQC has published 4 overall ratings for it (2015–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
3 reports have been published for this location, most recently on 27 March 2020.
Scores behind the rating
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 28 July 2026, published 26 October 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Apr 2015
- Apr 2017
- Mar 2020
- Oct 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
Inspection reports to read
- CQC inspection report 27 March 2020
- CQC inspection report 26 April 2017
- CQC inspection report 8 April 2015
Area and map
- Ward
- Merton Park
- Council
- London Borough of Merton · paying for care
- Parliamentary constituency
- Wimbledon
- NHS integrated care board
- NHS South West London Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in SM4 (13)
View on OpenStreetMap · How to get there · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Inspection findings in brief
- About the service Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London is a Shared Lives scheme that provides personal care to people with a learning disability and autistic people of all ages.
- The scheme recruits, trains and supports self-employed shared lives carers who offer accommodation and support to people placed with them in their family home.
- At the time of this assessment, 2 people were using the service.
- They told us, “[Name of registered manager] provides us with the best tools, so we can help the people we shared our lives with achieve their full potential.” People stated in surveys conducted by the provider that they felt safe living in their carer/s home and liked being a part of their family.
Inspected 3 March 2020; report published 27 March 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Ownership and company checks
Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London is run by Royal Mencap Society (company 00550457), incorporated in 1955, 59 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 11 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Royal Mencap Society runs 61 CQC-registered services across 39 council areas; 58 of the 61 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
It trades under the Royal Mencap Society brand, which covers 61 services run by 1 registered provider.
Who it can help
Taken from its CQC registration.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Merton, 100% of the 46 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (October 2026) is more recent than 98% of agency ratings in Merton.
- Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Merton lists 6.
Compared with every CQC-registered home care agency in Merton. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Merton with recent ratings
- Rosehill CareDec 2025 · under 0.5 miles
- Eveready CarersNov 2025 · under 0.5 miles
- Gentle Healthcare ServicesDec 2024 · under 0.5 miles
Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London questions answered
- Is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London a registered provider?
- It is. The CQC register records Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London as a home care agency, location ID 1-1644075468 and was rated Good overall in October 2026.
- Where is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London based?
- The agency works from Suite 207, Peel House, 34 - 44 London Road, Morden, SM4 5BT; ask which postcodes its carers cover.
- How recent is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London's CQC rating?
- The rating now shown was published on 26 October 2026. Ask what has changed since then, for example in management or staffing.
- Is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London registered for dementia care?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Who runs Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London?
- On CQC's register the provider is Royal Mencap Society.
- What services is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London registered for?
- Its CQC registration covers homecare agencies, shared lives, supported living. Ask Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London how it would adapt if needs increase.
- Is Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London rated well for safety?
- CQC rates five key questions. For Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London cost?
- We don't have published prices from Royal Mencap Society - Domiciliary Care Services and Shared Lives - West London yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.