Home care agency · Darlington

Darlington Borough Council In House Home Care

Rated Good by CQC Rating published 16 December 2023 Rating 2 years old

Typical fee here £30–£37 an hour Estimate

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A young man in a wheelchair with a friend by the sea Illustrative photo, not of Darlington Borough Council In House Home Care
Address
Town Hall, Feethams, Darlington, DL1 5QT
Run by
Darlington Borough Council (2 services)
Type of provider
Council-run
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
October 2011 (15 years)
Registered manager
Karen Thompson Yvonne Sowden
Last CQC check
16 Dec 2023
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Licensed by CQC for: Personal care

More in Darlington: Home care in Darlington (25) · Best rated home care agencies in Darlington · Dementia care at home in Darlington · Elderly care at home in Darlington · Physical disability care at home in Darlington · Live-in care in Darlington

Read the full CQC inspection report · CQC location ID 1-315639775

Darlington Borough Council In House Home Care at a glance

Registered with CQC as a home care agency, Darlington Borough Council In House Home Care is based in Darlington, run by Darlington Borough Council. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.

Its latest CQC rating is Good overall (December 2023). It is one of 25 CQC-registered home care agencies that have an office within 7 miles of Darlington; 20 of those are rated Good or Outstanding.

Specialisms

As listed with the regulator.

What the ratings tell you

CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.

For leadership (Well-led), it shares its Good rating with 14 of the 17 other agencies in Darlington that CQC has rated.

Ratings for safety, care and leadership

  • SafeGood17 of 18 in Darlington
  • EffectiveGood17 of 18 in Darlington
  • CaringGood16 of 18 in Darlington
  • ResponsiveGood17 of 18 in Darlington
  • Well-ledGood15 of 18 in Darlington

From CQC's latest report, published 16 December 2023. Under each rating: how many agencies in Darlington share it.

History with CQC

Darlington Borough Council In House Home Care has been registered with CQC since October 2011, about 15 years.

CQC has published 3 overall ratings for it (2016–2023), starting at Good and staying Good every time.

6 reports have been published for this location, most recently on 16 December 2023.

Ownership and company checks

Darlington Borough Council runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.

All 2 are in Darlington, so it is a local operator rather than a national chain.

Past CQC ratings

  1. Aug 2016 Good
  2. Nov 2018 Good
  3. Dec 2023 Good
  4. Today Rating 2 years old

Published CQC ratings in date order.

CQC documents

Area and map

Ward
Park East
Parliamentary constituency
Darlington
NHS planning area
NHS North East and North Cumbria Integrated Care Board
ONS area type
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 10% most deprived areas in England
Postcode district
Home care in DL1 (13)

Open the full map · Plan a journey · Base map © OpenStreetMap

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

How it fits locally

There are 18 other agencies within 3 miles, 16 of them rated Good or Outstanding; the nearest is Heritage Healthcare North East, under 0.5 miles away.

4 of the 18 nearest rated agencies have a more recent rating than this one.

It sits in Park East ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

The inspection, summarised

  • The service provides support to adults of all ages.
  • People using the reablement service were supported for up to 6 weeks with therapy led support following hospitalisation or injury.
  • The service also supported 3 people with a learning disability living in their own home.
  • People's experience of the service and what we found: We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted.

Inspected 5 December 2023; report published 16 December 2023. Taken from CQC's own findings (Open Government Licence). Read the full report.

Budgeting for this agency

We estimate visits from Darlington Borough Council In House Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in arrangements here usually cost £1,450–£1,770 weekly.

With savings below £23,250, Darlington Council may contribute once it has carried out a free needs assessment.

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Compared with other agencies locally

  • Rated Good. Across Darlington, 94% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (December 2023) is more recent than 72% of agency ratings in Darlington.
  • Registered with CQC in 2011: it has been registered longer than 84% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Darlington lists 6.

Benchmarked against all CQC-registered home care agencies in Darlington (Oct 2026).

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Frequently asked about Darlington Borough Council In House Home Care

How recent is Darlington Borough Council In House Home Care's CQC rating?
The latest rating is dated 16 December 2023, 2 years ago; ask whether there have been changes since.
Is Darlington Borough Council In House Home Care registered for dementia care?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Is Darlington Borough Council In House Home Care regulated by the Care Quality Commission?
It is. The CQC register records Darlington Borough Council In House Home Care as a home care agency, location ID 1-315639775 and was rated Good overall in December 2023.
Where is Darlington Borough Council In House Home Care?
The agency's base is Town Hall, Feethams, Darlington, DL1 5QT. Confirm that its carers travel to your area.
How did Darlington Borough Council In House Home Care score on each CQC key question?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
How much does care from Darlington Borough Council In House Home Care cost?
No fee list from Darlington Borough Council In House Home Care has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
Which provider runs Darlington Borough Council In House Home Care?
Darlington Borough Council In House Home Care is run by Darlington Borough Council, the registered provider on the CQC register.
What services is Darlington Borough Council In House Home Care registered for?
Registration for Darlington Borough Council In House Home Care covers: homecare agencies. Check which of these it offers today.

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